274260 - Thunderbird will not access ISP mail server

Status: RESOLVED EXPIRED

(Thunderbird :: General, defect)

Description

[ellen]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.5) Gecko/20041107 Firefox/1.0
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.5) Gecko/20041107 Firefox/1.0

Install was successful. Click receive messages and error tells me username
password invalid. Went over all settings with ISP. All seem without keystroke
error. The first time I installed ... entered wrong password. Have deinstalled
and reinstalled 3 times, using correct password verified by ISP. could password
be placed where deinstall does not remove it?

If so, need exact instructions to correct it. A deinstall/reinstall should solve
it????

Reproducible: Always
Steps to Reproduce:
1. Open Thundrbird
2. Click "Get Mail"
3. Sending of password not succeed. Mail server pop3.millard2.com responded: to
many failed logins
4. This dialog repeats itself when click OK

Actual Results:  
Same dialog box appears ... Thundebird is trying to continue to connect ... I
suspect.

Expected Results:  
New email messages on server should download

the initial installation ... when asked for password . incorrect password
entered. It was for adjoining email; account. Deinstalled / reinstalled 3 times
to try and rectify this.

After deinstallation, did find on Thunderbird and all was removed. Each
subsequent installation seemed to go to completion OK

Comment 1

[Sean Hayward]

Tools-->Options-->Advance

Then expand "Saved Passwords", finally hit show passwords.

If you want to delete the password then hit Remove All.

I don't know if this is an answer...

C:\Documents and Settings\<USER NAME>\Application Data\Thunderbird

This is where the password and user data is saved...along with mail. After
uninstalling thunderbird, delete this and all thunderbird data will be removed.

Comment 2

[Rouben Tchakhmakhtchian]

The error message you got from the mailserver said "too many failed logins"
which seems to suggest to me that your account was locked out because you
mistyped the password at first. If that is true, your mailserver may be
rejecting your logins even if the password you type in is correct. Did you tell
the tech support rep about this error message?

Comment 3

[Gervase Markham [:gerv]]

This is an automated message, with ID "auto-resolve01".

This bug has had no comments for a long time. Statistically, we have found that
bug reports that have not been confirmed by a second user after three months are
highly unlikely to be the source of a fix to the code.

While your input is very important to us, our resources are limited and so we
are asking for your help in focussing our efforts. If you can still reproduce
this problem in the latest version of the product (see below for how to obtain a
copy) or, for feature requests, if it's not present in the latest version and
you still believe we should implement it, please visit the URL of this bug
(given at the top of this mail) and add a comment to that effect, giving more
reproduction information if you have it.

If it is not a problem any longer, you need take no action. If this bug is not
changed in any way in the next two weeks, it will be automatically resolved.
Thank you for your help in this matter.

The latest beta releases can be obtained from:
Firefox:     http://www.mozilla.org/projects/firefox/
Thunderbird: http://www.mozilla.org/products/thunderbird/releases/1.5beta1.html
Seamonkey:   http://www.mozilla.org/projects/seamonkey/

Comment 4

[Gervase Markham [:gerv]]

This bug has been automatically resolved after a period of inactivity (see above
comment). If anyone thinks this is incorrect, they should feel free to reopen it.