274474 - Firefox will not open with SP2 installed

Status: RESOLVED FIXED

(Firefox :: General, defect)

Description

[dgwilder1]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.5) Gecko/20041107 Firefox/1.0
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.5) Gecko/20041107 Firefox/1.0

Cannot open Firefox after downloading it. Removed and re-downloaded three times,
and tried to open different ways (icon, Windows Explorer, Programs) but did not
open. I get the hourglass momentarily but it won't open.

I removed SP2 and Firefox opened/worked fine. Contacted Microsoft about SP2 and
they said to contact you.

This appears to be similar to Bug 273098 but when I went to link:
(https://bugzilla.mozilla.org/show_bug.cgi?id=225894#c32) with possible fix it
referred to Monzilla and Shockwave. But according to Microsoft their impression
is a conflict which seems to me to be more basic than some unique fix on my
computer. This seems to me to be a fundamental problem warranting a fix in your
program? (Besides, to be honest, such a fix - which is only a 'try this?' may be
beyond my computer skills as it seemed complicated and I am afraid may mess up
my computer with no assurances it will work.) 

Is there a (simpler) fix known to work you can provide me with, or is there a
fundamental fix in the program that you need to do?

Thanks.
Dennis Wilder


Reproducible: Always

Steps to Reproduce:
1.Instsll SP2
2.Instsll Firefox
3.Try to open Firefox

Actual Results:  
Would not open.

Expected Results:  
Firefox should open.

Comment 1

[OstGote!]

What for a CPU do you have? Check Bug 237202 and dependents. See Bug 233765 too.
See http://support.microsoft.com/kb/875352/EN-US/ or
http://www.tech-recipes.com/modules.php?name=Forums&file=viewtopic&t=398 how to
disable DEP for Firefox to test it.

Comment 2

[OstGote!]

from reporter: "I have a Pentium 3. Checked the Bugs but they don't seem
relevant given my CPU. I disabled DEP and it made no difference."

Comment 3

[dgwilder1]

A fix for this particular problem was to Reset Internet Explorer
========================
1. Click Start click Control Panel, select "Switch to Classic View". 
2. Double-click Internet Options. 
3. In General tab, click Delete Cookies, Delete Files. 
4. Click "Settings", and then click "View Files". Delete all files in this 
folder. 
5. In the Settings window, click "View Objects". Delete all the objects in this 
folder. If some objects cannot be deleted, please restart the computer and try 
again.
6. Click Advanced tab, click Restore Defaults icon and clear the check 
on "Enable third-party browser extensions". 
7. Click OK and restart the computer and test the problem.