274495 - Drafts not saved anymore when GDATA Antivirus is protecting account

Status: RESOLVED EXPIRED

(Thunderbird :: General, defect)

Description

[Thomas Klinger]

I encountered a problem today during setting up my new PC.
I'm using Thunderbird already a while and since that I didn't have a problem. I
bought a new Antivirus software called GDATA Antivirus 2005 (15.0.5). This
software provides POP3 mail protection for Thunderbird as well.
When the mail protection for an account isn't activated everything is fine. But
as soon as the protection is activated (POP3 requests are now forwarded through
the POP3 proxy provided through the antivirus software) drafts are not saved
anymore into its respicitive folder.
Additionally all the marks for that account in "Extra -> Accounts -> [account]
-> Copies and Folders" are not shown anymore. Activating the settings again do
not have any effect.

If you try to safe a draft you'll get the error message "Message could be safed
in folder "Sent items". Try again?" when the virus protection is activated.

Here's an example before and after activating the virus protection.
Before:
...
user_pref("mail.identity.id1.compose_html", false);
user_pref("mail.identity.id1.doBcc", false);
user_pref("mail.identity.id1.doBccList", "");
user_pref("mail.identity.id1.draft_folder",
"mailbox://<username>@mail.example.com/Drafts");
user_pref("mail.identity.id1.drafts_folder_picker_mode", "0");
user_pref("mail.identity.id1.encryption_cert_name", "");
user_pref("mail.identity.id1.encryptionpolicy", 0);
user_pref("mail.identity.id1.escapedVCard", "");
user_pref("mail.identity.id1.fcc_folder",
"mailbox://<username>@mail.example.com/Sent");
user_pref("mail.identity.id1.fcc_folder_picker_mode", "0");
user_pref("mail.identity.id1.fullName", "<user> Klinger");
user_pref("mail.identity.id1.organization", "");
user_pref("mail.identity.id1.reply_to", "");
user_pref("mail.identity.id1.sign_mail", false);
user_pref("mail.identity.id1.signing_cert_name", "");
user_pref("mail.identity.id1.smtpServer", "smtp1");
user_pref("mail.identity.id1.stationery_folder",
"mailbox://<username>@mail.example.com/Templates");
user_pref("mail.identity.id1.tmpl_folder_picker_mode", "0");
user_pref("mail.identity.id1.useremail", "<user>@example.com");
user_pref("mail.identity.id1.valid", true);
...
user_pref("mail.server.server2.OrigServer", "mail.example.com");
user_pref("mail.server.server2.ageLimit", 30);
user_pref("mail.server.server2.check_new_mail", false);
user_pref("mail.server.server2.daysToKeepBodies", 30);
user_pref("mail.server.server2.daysToKeepHdrs", 30);
user_pref("mail.server.server2.directory", "F:\\Post\\<user>@example.com");
user_pref("mail.server.server2.directory-rel",
"[ProfD]../../../../../../../F:/Post/<user>@example.com");
user_pref("mail.server.server2.download_on_biff", true);
user_pref("mail.server.server2.hostname", "mail.example.com");
user_pref("mail.server.server2.name", "<user>@example.com");
user_pref("mail.server.server2.numHdrsToKeep", 30);
user_pref("mail.server.server2.port", 110);
user_pref("mail.server.server2.type", "pop3");
user_pref("mail.server.server2.userName", "<username>");
...

After:
...
user_pref("mail.identity.id1.compose_html", false);
user_pref("mail.identity.id1.doBcc", false);
user_pref("mail.identity.id1.doBccList", "");
user_pref("mail.identity.id1.draft_folder",
"mailbox://<username>@mail.example.com/Drafts");
user_pref("mail.identity.id1.drafts_folder_picker_mode", "0");
user_pref("mail.identity.id1.encryption_cert_name", "");
user_pref("mail.identity.id1.encryptionpolicy", 0);
user_pref("mail.identity.id1.escapedVCard", "");
user_pref("mail.identity.id1.fcc_folder",
"mailbox://<username>@mail.example.com/Sent");
user_pref("mail.identity.id1.fcc_folder_picker_mode", "0");
user_pref("mail.identity.id1.fullName", "<user> Klinger");
user_pref("mail.identity.id1.organization", "");
user_pref("mail.identity.id1.reply_to", "");
user_pref("mail.identity.id1.sign_mail", false);
user_pref("mail.identity.id1.signing_cert_name", "");
user_pref("mail.identity.id1.smtpServer", "smtp1");
user_pref("mail.identity.id1.stationery_folder",
"mailbox://<username>@mail.example.com/Templates");
user_pref("mail.identity.id1.tmpl_folder_picker_mode", "0");
user_pref("mail.identity.id1.useremail", "<user>@example.com");
user_pref("mail.identity.id1.valid", true);
...
user_pref("mail.server.server2.OrigServer", "mail.example.com");
user_pref("mail.server.server2.ageLimit", 30);
user_pref("mail.server.server2.check_new_mail", false);
user_pref("mail.server.server2.daysToKeepBodies", 30);
user_pref("mail.server.server2.daysToKeepHdrs", 30);
user_pref("mail.server.server2.directory", "F:\\Post\\<user>@example.com");
user_pref("mail.server.server2.directory-rel",
"[ProfD]../../../../../../../F:/Post/<user>@example.com");
user_pref("mail.server.server2.download_on_biff", true);
user_pref("mail.server.server2.hostname", "127.0.0.1");
user_pref("mail.server.server2.name", "<user>@example.com");
user_pref("mail.server.server2.numHdrsToKeep", 30);
user_pref("mail.server.server2.port", 7110);
user_pref("mail.server.server2.type", "pop3");
user_pref("mail.server.server2.userName", "<username>");
...

The only difference changed by the antivirus software is the value of
mail.server.server2.hostname (mail.example.com -> 127.0.0.1 for local POP3
forwarding with virus protection).
This makes Thunderbird not finding the drafts folder and also no changes in the
"Copies and Folders" anymore.
Sent items are still safed as usual. Mails from the mailbox are also stored as
usual. Only drafts do not work.

I tried this a couple times and it is reproduceable.

Comment 1

[Thomas Klinger]

Sorry. This happens in Thunderbird 1.0.

Comment 2

[Thomas Klinger]

Last but not least some brandnew additional infos.

If you have setup the mail account so that instead of using the "Local Folder" a
per account structure and enable the antivirus protection you can not:
- modify "Copies and Folders" of the account
- save drafts

If you have setup the mail account using the "Local Folder" structure and enable
the antivirus protection everything works as usual.

So, summarizing this:
if you have several mail accounts set up using a dedicated folder structure for
each and enable the antivirus protection you cannot save drafts and cannot
change anymore any setting in the "Copies and Folders" properties of the account.
Additionally I found out that if all seperate mail accounts are antivirus
protected the function for gathering mails from all accounts does not work anymore.
(I figured it out when I disabled the virus protection of all accounts and tried
it then with collection from all accounts).

So. Finished. That's all glory details. I hope it helps you (sorry about the bad
English, I'm not a native).

Comment 3

[Gervase Markham [:gerv]]

This is an automated message, with ID "auto-resolve01".

This bug has had no comments for a long time. Statistically, we have found that
bug reports that have not been confirmed by a second user after three months are
highly unlikely to be the source of a fix to the code.

While your input is very important to us, our resources are limited and so we
are asking for your help in focussing our efforts. If you can still reproduce
this problem in the latest version of the product (see below for how to obtain a
copy) or, for feature requests, if it's not present in the latest version and
you still believe we should implement it, please visit the URL of this bug
(given at the top of this mail) and add a comment to that effect, giving more
reproduction information if you have it.

If it is not a problem any longer, you need take no action. If this bug is not
changed in any way in the next two weeks, it will be automatically resolved.
Thank you for your help in this matter.

The latest beta releases can be obtained from:
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Comment 4

[Gervase Markham [:gerv]]

This bug has been automatically resolved after a period of inactivity (see above
comment). If anyone thinks this is incorrect, they should feel free to reopen it.