Closed Bug 274771 Opened 20 years ago Closed 17 years ago

dell.com - Impossible to configure a computer

Categories

(Tech Evangelism Graveyard :: French, defect)

Product:
Tech Evangelism Graveyard
Component:
French
Platform:
x86
All
Type:
defect
Priority:
Not set
Severity:
normal

Tracking

(Not tracked)

Status:
RESOLVED FIXED

People

(Reporter: Jonathan, Unassigned)

References

(
URL
)

Details

On the swiss (french version at least) it is impossible to configure (=order) a
computer. When you change options the price frame takes the whole page.

It's really a shame and I won't order anything anymore there if they don't fix it.

I wrote them but I'm still waiting for a reply.

Contact informations can be found here:
http://www1.euro.dell.com/content/topics/topic.aspx/emea/contact/frch?c=ch&l=fr&s=dhs&~ck=lf
Conforming summary to TFM item 10 at 
http://www.mozilla.org/projects/tech-evangelism/site/procedures.html#file-new

Reporter, when you file a TE bug, please follow the reporting guidelines.
Summary: Impossible to order a computer → dell.com - Impossible to order a computer
hmmm...brushing up my high school french ;)
Surfing the page a bit until i saw a link "configurez et achetez" gives me the
option to configure a computer

on the default page, click one of the crazy x/mas computers and scroll a bit
down, there you see the option to configure. WFM.

You say "configure (=order)". Configure is possible.
Changing summary, replacing ORDER by CONFIGURE.

Furthermore, this is NOT a blocker bug. Setting SEVERITY to NORMAL.

Furthermore, which browser were you using? Firefox, Mozilla? Which version?
What are your exact steps to reproduce, your report is a bit skimpy on details.
Severity: blocker → normal
Summary: dell.com - Impossible to order a computer → dell.com - Impossible to configure a computer
WFM
Browser: Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.7.5) Gecko/20041107
Firefox/1.0 (fails on windows too with firefox at least)

How to reproduce:
1) go to http://www1.euro.dell.com/content/default.aspx?c=ch&l=fr&s=dhs
2) click on one of the green buttons marked "Voir détails"
3) click on one of the green buttons marked "Configurez et acheter"
=> you get a blank page (this is worst than what was first reported, seems they
broke their site even more than before).


The complete "html" code of the page is here (no <html> element, no closing
tags, etc.):

<FRAMESET FRAMEBORDER=0 FRAMESPACING=0 BORDER=0 ROWS="*,100">
	<FRAME NAME="main"
src="http://commerce.euro.dell.com/dellstore/config/main.asp?s=chtra&cc=&l=fr&gc=&m=chf&co=&b=52443&n=&evl=ONL-D02846&v=d&kcd=&ad=&sbc=chdhsftdhpdesktop1x&ogn=&pn=0&mc=ONL&bc=D02846&dr=y&rs=&cuid=&cg=&pch=1&demo="
MARGINWIDTH=1 MARGINHEIGHT=1 SCROLLING="auto" NORESIZE>
	<FRAME NAME="price"
src="http://commerce.euro.dell.com/dellstore/config/price.asp?s=chtra&cc=&l=fr&gc=&m=chf&co=&b=52443&n=&evl=ONL-D02846&v=d&kcd=&ad=&sbc=chdhsftdhpdesktop1x&ogn=&pn=0&mc=ONL&bc=D02846&dr=y&rs=&cuid=&cg=&pch=1&demo="
MARGINWIDTH=1 MARGINHEIGHT=1 SCROLLING="no" NORESIZE> 
</FRAMESET>
I've sent them an email asking them to conform a bit to standards. The suggested
code was this one:

<?xml version="1.0" encoding="iso-8859-1"?>
<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Frameset//FR"
"http://www.w3.org/TR/xhtml1/DTD/xhtml1-frameset.dtd"> 
<html>
<frameset rows="100,*">
    <frame name="main"
src="http://commerce.euro.dell.com/dellstore/config/main.asp?s=chtra&cc=&l=fr&gc=&m=chf&co=&b=52443&n=&evl=ONL-D02846&v=d&kcd=&ad=&sbc=chdhsftdhpdesktop1x&ogn=&pn=0&mc=ONL&bc=D02846&dr=y&rs=&cuid=&cg=&pch=1&demo="
marginwidth="1" marginheight="1" scrolling="auto" frameborder="0" noresize />
    <frame name="price"
src="http://commerce.euro.dell.com/dellstore/config/price.asp?s=chtra&cc=&l=fr&gc=&m=chf&co=&b=52443&n=&evl=ONL-D02846&v=d&kcd=&ad=&sbc=chdhsftdhpdesktop1x&ogn=&pn=0&mc=ONL&bc=D02846&dr=y&rs=&cuid=&cg=&pch=1&demo="
marginwidth="1" marginheight="1" scrolling="no" frameborder="0" noresize />
</frameset>
</html>


However, this won't work in firefox because the urls in the frame element are
too long (I guess it's a bug). 
Works fine for me in both Camino trunk and Firefox 2. FIXED, since comment 4 indicates there were lots of TE-worthy code bugs present on the site at one point.
Status: UNCONFIRMED → RESOLVED
Closed: 17 years ago
Resolution: --- → FIXED
Product: Tech Evangelism → Tech Evangelism Graveyard
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