274838 - Thunderbird 1.0 fails to start

Status: RESOLVED INVALID

(Thunderbird :: General, defect)

Description

[Stephen Haffly]

User-Agent:       Mozilla/5.0 (OS/2; U; Warp 4.5; en-US; rv:1.7.5) Gecko/20041207 Firefox/1.0
Build Identifier: http://www.mozilla.org/ports/os2/

When I attempt to start Thunderbird 1.0 from either an icon, or from the command
line, it fails to start.  After about 2 seconds, the startup process ends.  I am
running on eCS 1.1 with all relevent updates applied.

Firefox 1.0 starts and runs, but Mozilla 1.8a5 also fails to start.  This
happens regardless if I have Firefox running or not.  I also have libc 0.5.1
installed, and have tried it with libc 0.5 with no success.

Reproducible: Always

Steps to Reproduce:
1. Select icon for Thunderbird or start it from the command line



Actual Results:  
Thunderbird fails to start

Expected Results:  
Thunderbird should have launched and run normally

There are no error messages displayed when I start it, either from the icon or
from the command line.

Comment 1

[WADA:World Anti-bad-Duping Agency]

(Q1) Was your installaion "clean install"?
     (Install on newly defined program directry?)
(Q2) Does problem occur even with new profile?

Comment 2

[Peter Weilbacher]

Please post the relevant entry from POPUPLOG.OS2 on your bootdrive. If you are
trying to run Mozilla products in parallel you need to use LIBPATHSTRICT or the
Run! tool from the Hobbes FTP site.

Comment 3

[Stephen Haffly]

Q1:  No, I need to preserve the e-mail messages I have already downloaded.  If
there is a way to recover them after a clean install, then I will try that.  The
last time I tried, I lost everything.

Q2:  I am running with the set mozilla profiles switch pointing to d:\mozprofiles

This occurs whether or not I am using the libpathstrict switch.  I tried
creating the script from os2bbs.com to point directly to the proper directory,
etc.  This had no effect.  I am posting the results of the popuplog below:

12-16-2004  18:29:49  SYS3175  PID 009f  TID 0001  Slot 00b7

D:\THUNDERBIRD\THUNDERBIRD.EXE

c0000005

159da25b

P1=00000001  P2=00000000  P3=XXXXXXXX  P4=XXXXXXXX  

EAX=00000000  EBX=00307f68  ECX=15416b70  EDX=800401f8

ESI=00000000  EDI=0011f140  

DS=0053  DSACC=f0f3  DSLIM=ffffffff  

ES=0053  ESACC=f0f3  ESLIM=ffffffff  

FS=150b  FSACC=00f3  FSLIM=00000030

GS=0000  GSACC=****  GSLIM=********

CS:EIP=005b:159da25b  CSACC=f0df  CSLIM=ffffffff

SS:ESP=0053:0011f0e4  SSACC=f0f3  SSLIM=ffffffff

EBP=0011f108  FLG=00012216



XPCOM.DLL 0001:0003a25b

Comment 4

[Stephen Haffly]

Apparently, the problem was a matter of having just copied Thunderbird 1.0 over
the 0.9 setup, which had worked with previous version changes.

I created a separate directory and did a fresh install there, using a script to
set the profiles, and path to that directory.  When I did that, it did run. 
Now, I need a way to save and restore the profiles.

Since I have everything in MOZPROFILES, are there INI files in the Thunderbird
directory (or subdirectories) that I can save and then copy to the new
installation to keep my current mail data?

This does not address the Mozilla 1.8a5 problem since I used the installer to
upgrade the installation.  With that, when I reinstalled 1.7.3 back over the top
of the 1.8a5, it did run again.

Comment 5

[Peter Weilbacher]

Yes, unpacking a new version on top of the old one is known to cause problems.
If you empty the whole TB directory but leave the profile directory intact
(which you automatically do when running with MOZILLA_HOME) then you should be OK.

Comment 6

[Stephen Haffly]

OK, just deleting the files from the Thunderbird directory didn't do it, but
deleting the components, extensions, and res subdirectories did.

Thanks for your assistance.  I am changing the status to invalid, since it
wasn't really a bug, but a setup problem.

Stephen