275257 - Thunderbird will not correctly authenticate/deliver to certain SMTP servers

Status: RESOLVED INVALID

(Thunderbird :: General, defect)

Description

[admin]

When trying to send mail to certain SMTP servers (lunarpages.com for example)
Thunderbird WILL NOT send mail and you will receive the following error message:

"An error occured while sending mail. The mail server responded: Administrative
Prohibition. Please check the message and try again."

In the specified account in "Server Settings" if the SMTP server is changed to
another SMTP server in "Advanced..." but the "Server Name:" in front (right
above "User Name") remains the same... the mail will be sent and the following
error is also received:

A message (from <[e-mail]>) was received at 19 Dec 2004 10:56:13 +0000.

The following addresses had delivery problems:

<[e-mail]>
	Permanent Failure: Other address status
	Delivery last attempted at Sun, 19 Dec 2004 10:56:16 -0000

Reporting-MTA: dns; xxxx.net
Arrival-Date: 19 Dec 2004 10:56:13 +0000

Final-Recipient: rfc822; <[e-mail]>
Action: failed
Status: 5.1.0 MAIL FROM: <[e-mail]> 550 REPLY: 550_Administrative_prohibition
Diagnostic-Code: smtp; Permanent Failure: Other address status
Last-Attempt-Date: Sun, 19 Dec 2004 10:56:16 -0000

PLEASE fix ASAP. I want Thunderbird to succeed just as much as you guys, but
this is a big problem preventing acceptance in production environments.

Thank you guys for all you do.

Comment 1

[WADA:World Anti-bad-Duping Agency]

As server said "Administrative Prohibition" on send,
and as mail sending itself is successuful but server sent "Failure notice mail"
to you when different username,
it seems to be rejection by server,
although 550 is usually used for failure in server(such as server component down).

See Bug 228198 (5.7.1 rejection by security policy of server).
And ask about "550 Administrative Prohibition" and "Permanent Failure: Other
address status" to your provider first.
And read thru following Thunderbird FAQ at Kowledge Base of MozillaZine.
http://kb.mozillazine.org/index.phtml?title=Thunderbird_:_FAQs_:_Multiple_SMTP_Servers
Then check your SMTP server related settings - Both Outgoing Server/Advanced and
Server Settings/Advanced of all accounts(and all multiple identities if used).

Comment 2

[admin]

THIS SPECIFIC ISSUE IS RESOLVED...

CAUSE:
lunarpages.com servers do not allow special characters in the From field such as
:/; 

FIX:
In Thunderbird, "Accounts Settings", "Your Name" field there can be no special
characters used. Such as "Tom Johnson : ABC Corp"

Done.

Comment 3

[nate]

Thank you very much - this resolved my issue with a bluehost smtp server as well. I was using an @ symbol in the "Your Name" field.