275273 - Cannot Stream Sirius Satelite Radio

Status: RESOLVED EXPIRED

(Firefox :: General, defect)

Description

[JD Kristenson]

This is the letter that I wrote Sirius and their reply. The website indicates
that I need an unknown plug-in.

Thanks...

------------------------
Dear Sirius Rep:

I prefer the Firefox browser, but I was only able to get streamed music 
through MS Explorer. It appears that I am missing a plug-in? What 
plug-in is 
required to hear music through other browsers?

Very Respectfully,

JD Kristenson

------------------------
Dear Joshua, 

Thanks, we got your e-mail!  We regret that you are experiencing 
problems utilizing our streaming player.  Below are steps you can take 
in order to receive your 65 commercial free music channels on 
www.SIRIUS.com:

1) In order to ensure that the SIRIUS Player functions properly, you 
must set your browser to cache pages either automatically or to never 
cache them at all.

To do this in Internet Explorer, go to your browser's "Tools" menu, 
click on "Internet Options," then "Settings," then select "Never" or 
"Automatically," click "Apply" and then "Okay." This should resolve the 
problem.

For Netscape on Windows, go to your browser's "Edit" menu, choose 
"Preferences," select "Advanced," then select "Cache." Under "Compare 
the page in the cache to the page on the network" select "Every time I 
view the page" for best results".

For Internet Explorer on Mac go to your browser's "Explorer" menu, 
choose "Preferences," then click on "Advanced." Under "Update Pages" 
select "Always" for best results.

2) If you have Norton Antivirus / Firewall or any other antivirius 
program, disable the program.

3) Enable javascript.

4) Make sure you have the updated version of Windows Media Player. Below
is a link where you can upgrade this program:

http://www.microsoft.com/windows/windowsmedia/download

For the best experience, we recommend these hardware/software programs:

- PC: Windows 98, or NT 4 and above

- Mac: OS 9.0 or higher

- Connection Speed: 56kbps modem or higher

- Browser: Netscape and Internet Explorer 4.0 or higher, AOL version 5.0
or higher

- Media Player: Broadband connection recommended

We hope this information helps! If you have any more questions, please 
don't hesitate to call our SIRIUS Customer Care. For your convenience 
they are available 24 hours a day, and 7 days a week at:

1-888-539-7474.

as well as by e-mail at:

[e-mail]

Sincerely,

Azure
SIRIUS Customer Care Agent

Visit us on the web at  www.sirius.com

Comment 1

[Andy Eddy]

Added info from andy-AT-eddyink.com, on 1-14-05: I can stream the channels 
successfully, but the display is different than IE (probably because of the 
missing plug-in, which Firefox says it can't determine). Basically, the 
missing features are the five-position volume "click-on" bar, the song/artist 
you're listening to and the last five songs heard. I can provide comparison 
images of Firefox vs. IE to show this, if desired.

Comment 2

[JD Kristenson]

(In reply to comment #1)
> Added info from andy-AT-eddyink.com, on 1-14-05: I can stream the channels 
> successfully, but the display is different than IE (probably because of the 
> missing plug-in, which Firefox says it can't determine). Basically, the 
> missing features are the five-position volume "click-on" bar, the song/artist 
> you're listening to and the last five songs heard. I can provide comparison 
> images of Firefox vs. IE to show this, if desired.

Andy<

Thanks for your input, how do I pick up the plug-in that you are talking about?

~JD
[e-mail]

Comment 3

[Andy Eddy]

I didn't use a plug-in...I got the same thing you got (that Firefox couldn't 
find a proper plug-in to make it work). However, I didn't have a problem 
getting the player to work, though with some of the elements missing (such as 
what song you're listening to and the click-on volume control).

Make sure that you add sirius.com to your list of sites that you allow to 
launch pop-ups. Otherwise, when you sign in to listen to Sirius, it goes back 
to the front page and doesn't open the second window with the player.

I tried adding the ActiveX stuff, which worked for opening Launch.com videos, 
but didn't fix the incomplete Sirius player. I can listen to music, but it 
doesn't show all the interface elements.

  A  E

Comment 4

[Andy Eddy]

Oops, meant to include the forum message URL for how to add ActiveX:

http://forums.mozillazine.org/viewtopic.php?p=982078

Comment 5

[Andy Eddy]

Oops again...seems like following the forum message for ActiveX *does* work 
with Sirius: When I went to the Sirius site to try the player after adding 
ActiveX, I forgot to change the User Agent tool for "Netscape 7.1" (as you 
have to do when you run Launch.com videos in Firefox). By setting it to look 
to Sirius' site as Netscape 7.1, the interface includes all the elements I get 
in IE.

Not sure if that would change the status of this to not be a bug anymore, but 
I would think having to go through all the extra steps to add ActiveX to get 
it working might qualify it to stay on the bug list. However, I think I'll 
also notify Sirius that Firefox users "spoofing" the player as a Netscape 7.1 
browser gets the interface to work, and perhaps it's something they can add 
into their page code so Firefox is recognized on its own (and perhaps the 
Customer Care people at Sirius will be able to point users to the 
Firefox/Mozilla forums for adding the ActiveX elements to get it working 
properly).

Comment 6

[Gervase Markham [:gerv]]

This is an automated message, with ID "auto-resolve01".

This bug has had no comments for a long time. Statistically, we have found that
bug reports that have not been confirmed by a second user after three months are
highly unlikely to be the source of a fix to the code.

While your input is very important to us, our resources are limited and so we
are asking for your help in focussing our efforts. If you can still reproduce
this problem in the latest version of the product (see below for how to obtain a
copy) or, for feature requests, if it's not present in the latest version and
you still believe we should implement it, please visit the URL of this bug
(given at the top of this mail) and add a comment to that effect, giving more
reproduction information if you have it.

If it is not a problem any longer, you need take no action. If this bug is not
changed in any way in the next two weeks, it will be automatically resolved.
Thank you for your help in this matter.

The latest beta releases can be obtained from:
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Comment 7

[Gervase Markham [:gerv]]

This bug has been automatically resolved after a period of inactivity (see above
comment). If anyone thinks this is incorrect, they should feel free to reopen it.