Closed Bug 275276 Opened 20 years ago Closed 20 years ago

the STAT command did not succeed

Categories

(Thunderbird :: General, defect)

Product:
Thunderbird
Component:
General
Platform:
x86
Windows 2000
Type:
defect
Priority:
Not set
Severity:
normal

Tracking

(Not tracked)

Status:
RESOLVED INVALID

People

(Reporter: jmanatee, Assigned: mscott)

Details

I get this error "the STAT command did not succeed" this is similar to bug 227378 but it is not resolved. Below is a log of Thunderbird version 0.9 (20041103) 0[234760]: mail.pop3_response_timeout=45 0[234760]: Entering NET_ProcessPop3 63 0[234760]: POP3: Entering state: 1 0[234760]: POP3: Entering state: 2 0[234760]: POP3: Entering state: 4 0[234760]: RECV: +OK X1 NT-POP3 Server myserver (IMail 5.06 6813-2) 0[234760]: POP3: Entering state: 29 0[234760]: SEND: AUTH 0[234760]: Entering NET_ProcessPop3 37 0[234760]: POP3: Entering state: 3 0[234760]: RECV: -ERR authentication exchange failed 0[234760]: POP3: Entering state: 30 0[234760]: POP3: Entering state: 31 0[234760]: SEND: CAPA 0[234760]: Entering NET_ProcessPop3 168 0[234760]: POP3: Entering state: 3 0[234760]: RECV: +OK Capability list follows 0[234760]: POP3: Entering state: 32 0[234760]: RECV: TOP 0[234760]: POP3: Entering state: 32 0[234760]: RECV: USER 0[234760]: POP3: Entering state: 32 0[234760]: RECV: SASL LOGIN PLAIN CRAM-MD5 0[234760]: POP3: Entering state: 32 0[234760]: RECV: RESP-CODES 0[234760]: POP3: Entering state: 32 0[234760]: RECV: LOGIN-DELAY 120 0[234760]: POP3: Entering state: 32 0[234760]: RECV: PIPELINING 0[234760]: POP3: Entering state: 32 0[234760]: RECV: EXPIRE 30 USER 0[234760]: POP3: Entering state: 32 0[234760]: RECV: UIDL 0[234760]: POP3: Entering state: 32 0[234760]: RECV: IMPLEMENTATION Ipswitch_IMail_5.0 0[234760]: POP3: Entering state: 32 0[234760]: RECV: . 0[234760]: POP3: Entering state: 33 0[234760]: POP3: Entering state: 5 0[234760]: SEND: AUTH PLAIN 0[234760]: Entering NET_ProcessPop3 18 0[234760]: POP3: Entering state: 3 0[234760]: RECV: + VXNlcm5hbWU6 0[234760]: POP3: Entering state: 34 0[234760]: POP3: Entering state: 6 0[234760]: POP3: Entering state: 36 0[234760]: POP3: Entering state: 5 0[234760]: SEND: am9u 0[234760]: Entering NET_ProcessPop3 18 0[234760]: POP3: Entering state: 3 0[234760]: RECV: + UGFzc3dvcmQ6 0[234760]: POP3: Entering state: 34 0[234760]: POP3: Entering state: 6 0[234760]: Logging suppressed for this command (it probably contained authentication information) 0[234760]: Entering NET_ProcessPop3 31 0[234760]: POP3: Entering state: 3 0[234760]: RECV: +OK maildrop locked and ready 0[234760]: POP3: Entering state: 34 0[234760]: POP3: Entering state: 7 0[234760]: SEND: STAT 0[234760]: Entering NET_ProcessPop3 58 0[234760]: POP3: Entering state: 3 0[234760]: RECV: -ERR [IN-USE] failed to lock or parse or multiple access 0[234760]: POP3: Entering state: 8 0[234760]: POP3: Entering state: 24 0[234760]: POP3: Entering state: 25
This is the servers fault. "0[234760]: RECV: +OK maildrop locked and ready" -> Login OK "0[234760]: SEND: STAT 0[234760]: RECV: -ERR [IN-USE] failed to lock or parse or multiple access" -> Server answers with an error after the STAT comand -> invalid (Server fault)
Status: UNCONFIRMED → RESOLVED
Closed: 20 years ago
Resolution: --- → INVALID
This is the servers fault. "0[234760]: RECV: +OK maildrop locked and ready" -> Login OK "0[234760]: SEND: STAT 0[234760]: RECV: -ERR [IN-USE] failed to lock or parse or multiple access" -> Server answers with an error after the STAT comand -> invalid (Server fault) The server works with Outlook Express, Outlook and Pegasus. How is the server failing?
It looks to me like someone is already logged into this mailbox. Do you have webmail access to the inbox or some other client accessing the inbox?
>It looks to me like someone is already logged into this mailbox. Do you have >webmail access to the inbox or some other client accessing the inbox? No. This is my server located in my office. There is no one else logging into it for any of my user accounts. Thungerbird does this with all my accounts (10 or 12 of them). Funny thing is I can get it to work occasionally by removing the saved password, or changing the security settings, it will work only once then go back to the "the STAT command did not succeed"
if that's a complete pop3 protocol log, I only see one connection getting made. Could you try turning off secure auth in the advanced pop3 server settings? Perhaps IMAIL is not happy with AUTH_PLAIN. And here's a possibly dumb question - do you have thunderbird set to check for new mail every one or two minutes?
>if that's a complete pop3 protocol log, I only see one connection getting made. >Could you try turning off secure auth in the advanced pop3 server settings? >Perhaps IMAIL is not happy with AUTH_PLAIN. And here's a possibly dumb question >- do you have thunderbird set to check for new mail every one or two minutes? to get this log, I started TB via a batch file with the following lines: set NSPR_LOG_MODULES=POP3:4 set NSPR_LOG_FILE=c:\temp\moz.log start D:\thunderbird\thunderbird.exe I got the error (checks mail when it starts) and then exit TB and copied and pasted the log here. I have completely removed my profile and setup one account trying to get that to work. so currently there is only one account configured. Both "Use Secure Connection (SSL) and Use Secure Authentication" where not checked. "Check for new messages every" was set to 10 min.
I was just thinking if you would like I can setup an account on the server and you can test it from your end. Make sure it isn't me doing something stupid. I am running Win2k SP4 & Thunderbird version 0.9 (20041103)
sure, that's great. Just e-mail me the logon info.
Account setting sent.
the pop3 server claims to support all sorts of authentication mechanisms (SASL AUTH PLAIN AUTH LOGIN...). We try to use AUTH PLAIN, I think, and the server fails. OE is just using USER PASS which is why it works. I believe the server is mis-configured or broken (it shouldn't be advertising authentication mechanisms that don't work). We probably need some way of allowing the user to override which authentication mechanism we use, instead of having us always pick the most secure offerec by the server.
This is what the mail server is logging: CAPA AUTH PLAIN ZGF2aWRi NjU0MzIx 12:19 16:06 POP3D(00000290) lock failed =0 12:19 16:06 POP3D(00000290) Parse error, check locks, multiple accesses for davidb mail.inet-trans.com from 131.191.11.136 UGFzc3dvcmQ6 STAT 12:19 16:06 POP3D(00000290) connection aborted
didn't we have something like user_pref("mail.server.server1.auth_plain", false); ? But it's just a broken server which should be fixed on the serverside.
>But it's just a broken server which should be fixed on the serverside. I just made sure the latesst mail server service pack is installed and rebooted the server with no change. You say it is a broken server but I would think that ipswitch would know there is a problem with there server. Do you have any suggestions as to how to fix the server?
(In reply to comment #10) > the pop3 server claims to support all sorts of authentication mechanisms (SASL > AUTH PLAIN AUTH LOGIN...). We try to use AUTH PLAIN, I think, and the server > fails. While we (and the server) in reality do LOGIN as we know since bug 258077. But ok, since the server reacts the same if we send AUTH LOGIN, that shouldn't be the reason. > OE is just using USER PASS which is why it works. AFAIK unless you configure it to to SPA (weird, I know). > I believe the server is mis-configured or broken (it shouldn't be advertising > authentication mechanisms that don't work). True. When directly connecting and loging in via PLAIN one can see that the server gives a double response: +OK maildrop locked and ready -ERR [IN-USE] failed to lock or parse or multiple access And following commands like LIST fail with "wrong state". > We probably need some way of allowing the user to override which > authentication mechanism we use, instead of having us always pick the most > secure offerec by the server. That's bug 259679.
(In reply to comment #12) > didn't we have something like user_pref("mail.server.server1.auth_plain", false); > ? It's user_pref("mail.server.server?.auth_login", false); and switches off everything else than USER/PASS.
(In reply to comment #13) > You say it is a broken server Yes, and you can simply test it by login in via telnet doing AUTH PLAIN (resp. LOGIN) by hand. > but I would think that ipswitch would know there is a problem with there > server. Do you have any suggestions as to how to fix the server? Maybe they do (and the bug is fixed not in a SP but newer version), maybe they don't. Just have a look in bug 258077. AUTH PLAIN doesn't lead to the problems your server has but it had a general problem with it not fixed before version 8.14 (and only because I reported it).
>It's user_pref("mail.server.server?.auth_login", false); and switches off >everything else than USER/PASS. I have placed this in the user.js file in my profiles directory. but I still get the same error. I am new to thunderbird and the user.js configuration method, should I modify this line in anyway? >Maybe they do (and the bug is fixed not in a SP but newer version), maybe they >don't. Just have a look in bug 258077. AUTH PLAIN doesn't lead to the problems >your server has but it had a general problem with it not fixed before version >8.14 (and only because I reported it). I will contact Ipswitch Monday and see if they have a hot fix or any work around. Or at minimum a discount on upgrading to the new version.
user_pref("mail.server.server?.auth_login", false); I got it,... I tried mail.server.server0 & 1 and then I looked in prefs.js and found that it was server2 tried that and now it seems to be working. Thank you for your help
(In reply to comment #18) > I got it,... I tried mail.server.server0 & 1 and then I looked in prefs.js and > found that it was server2 tried that and now it seems to be working. Yes, sorry I forgot to mention to replace the question mark with the number of the server in question.
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