275307 - Extension Manager's window doesn't open

Status: RESOLVED WORKSFORME

(Toolkit :: Add-ons Manager, defect)

Description

[mtpfreak]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-GB; rv:1.7.5) Gecko/20041110 Firefox/1.0
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-GB; rv:1.7.5) Gecko/20041110 Firefox/1.0

Every time I try to select the extensions option under tools, it simply shows a
busy arrow then does nothing what so ever. I can't view, install or uninstall
extensions and I have tried unisntalling then reinstalling firefox 1.0 to no avail.

Reproducible: Always

Steps to Reproduce:
1.Click "Tools"
2.Click "extensions"

Actual Results:  
ABSOLUTELY NOTHING. :S

Expected Results:  
Opened the extensions window.

This only started to happen after I had installed a few extensions, including
the "I must not fear" and the "egg" extension, the themes window still works
after installing some themes.

Comment 1

[Nickolay_Ponomarev]

WFM obviously. Can you give more specific steps to reproduce? (starting from a
clean profile, which extensions to install, in what order)

This problem exists (for ex. see bug 261601), but nobody knows what's causing it.

Comment 2

[mtpfreak]

(In reply to comment #1)
> WFM obviously. Can you give more specific steps to reproduce? (starting from a
> clean profile, which extensions to install, in what order)
> This problem exists (for ex. see bug 261601), but nobody knows what's causing 
it.

OK, I believe this is the order I installed all of these extensions in.

adbar 0.3.1
By Jesse Ruderman

Adblock 0.5.2.039
By The Adblock Crew

Delicious Delicacies 0.4.1
By Jesse Ruderman

easyGestures 2.14
By Ons Besbes

EggOn 0.1
By Kalin Harvey

fireFTP 0.86.1
By Mime Cuvalo

FlashGot 0.5.5
By Giorgio Maone

Gnusto 0.7
By Eric Liga, Thomas Thurman

I must not fear! 1.0
By cHIMICON LABS

Image Zoom 0.1.7
By Jason Adams

and I think thats all of them, so after installing them and restarting the 
computer, I load it up again only to find the extensions menu won't work.
And I've tryed turning off additional popup blockers and my internet security 
to no avail.

Comment 3

[Nickolay_Ponomarev]

Could you _make sure_, these extensions installed in this order break it? If you
do, please also note the method these extensions were installed (one-by-one from
the web, from HDD, all of them at one time).

>And I've tryed turning off additional popup blockers and my internet security 
>to no avail.
Please make sure it's not that. I've seen a person whose problem was the
"additional popup blocker" thing, which he thought he turned off, but he didn't.

Comment 4

[mtpfreak]

(In reply to comment #3)
> Could you _make sure_, these extensions installed in this order break it? If 
you
> do, please also note the method these extensions were installed (one-by-one 
from
> the web, from HDD, all of them at one time).
> >And I've tryed turning off additional popup blockers and my internet 
security 
> >to no avail.
> Please make sure it's not that. I've seen a person whose problem was the
> "additional popup blocker" thing, which he thought he turned off, but he 
didn't.


I'm pretty sure I installed these all 1 by 1 by downloads from the official 
website, it wasn't until after I restarted the computer the extensions menu 
stopped working, plus there is no way for me to check since I can't seem to be 
able to uninstall the extensions now, unless theres a way I can manually remove 
the extensions from the program files folder.

Comment 5

[Nickolay_Ponomarev]

Start with creating a new profile
<http://kb.mozillazine.org/index.phtml?title=Profile_Folder>

Comment 6

[mtpfreak]

(In reply to comment #5)
> Start with creating a new profile
> <http://kb.mozillazine.org/index.phtml?title=Profile_Folder>

Ok, I've created a profile under the name of Mtpfreak, now what?

Comment 7

[Nickolay_Ponomarev]

verify that installing the extensions you listed indeed breaks the Extension
Manager and try to minimize the set of extensions needed to install in order for
the break to occur.

Comment 8

[mtpfreak]

(In reply to comment #7)
> verify that installing the extensions you listed indeed breaks the Extension
> Manager and try to minimize the set of extensions needed to install in order 
for
> the break to occur.

I'm afraid that I can't, since I can't undo these actions and try again to see 
what extensions broke it, since I can't open the extensions window and 
uninstall them.

Comment 9

[Nickolay_Ponomarev]

You can make it open by creating a new profile and reinstalling the app if just
a new profile doesn't help. See the link above and
<http://mozilla.org/support/firefox/profile> for information about creating a
new Firefox profile.

Now, are you sure you haven't uninstalled Adblock extension using Adblock's
uninstaller (and not the Firefox one)?

Any Tools > JavaScript Console errors?

Without more information this is WFM.

Comment 10

[mtpfreak]

Sorry for the long delay, but I was able to find a solution to fixing the 
problem without having to create a new profile.

I needed to run firefox in safe mode and then uninstall the "EggON" extension 
manually that way, it was actually the EggOn extension causing this error, I 
know this because when I tryed to update my browser there was an error updating 
it, after uninstalling it I was able to install new extensions for my web 
browser.

Does it work for you, does EggOn damage the extensions menu in normal mode?