275415 - Cant change the download application for pdf or make firefox download pdf to disk - It always brings up acrobat pro 6

Status: RESOLVED EXPIRED

(Toolkit :: Downloads API, defect)

Description

[Chenzo]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; rv:1.7.3) Gecko/20040913 Firefox/0.10.1
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; rv:1.7.3) Gecko/20040913 Firefox/0.10.1

OK, obvoisly there is an option to change the aplication for accessing different
files through firefox such as the app for accessing PDF documents. I accessed
this option through Tools(menue)/Options/Downloads(tab icon)/File Types (at the
bottom)/PDF (at the top of the list)/Change Action (button). I personally want
my PDF's to open with GSView.exe.

I have tried setting the preference to "save to disk", I have tried restarting
the browser, the operating system (WinXP) and then double checking firefox.
Nothing ever changes, the damn thing keep on opening with Adobe Acrobat 6 and it
take about one minute or more to close that program through Firefox (there is
obviously some kind of conflict between these two programs).

No matter what the case, I would much rather open my PDF's with GSView or any
program of my choosing through Firefox even if the conflict between acrobat and
firefox was corrected.

Could you please fix these option change problem to work truthfully and effectively.

Reproducible: Always

Steps to Reproduce:
1. Brows to the Change Action button with PDF selected
2. Change the program for loading pdf's to something other than Acrobat
3. Test by trying to open a PDF from the web

Actual Results:  
Acrobat opens PDF's no matter what program was selected to open them.

Expected Results:  
The program I chose should have opened up the PDF rather than Acrobat.

Please e-mail me about the progress on fixing this and let me know when I could
get an update for this fix.

Comment 1

[Kevin Brosnan]

Try
Tools --> options --> downloads --> Plug-Ins Button --> uncheck all documents
with  adobe

Comment 2

[tommi uimonen]

I struggled with the same and finally found the solution, disable the pdf plugin
as Kevin explained above and also remove the pdf line from
Preferences->Downloads->File Types then firefox will ask what to do when you
load pdf. If the plugin is not disabled, it will be started regardless what the
file association is (This is confusing really, the file association dialog and
plugins should be 'fixed' so that the managing of them is more user-friendly and
straight-forward)

ps. I guess Linux has Edit->Preferences and windows has Tools->Options,
otherwise the same

Comment 3

[Pete]

Mozilla/5.0 (Windows; U; Windows NT 5.1; en-GB; rv:1.7.5) Gecko/20041110 Firefox/1.0

Whilst trying to help a colleague that reported a similar problem I found the
following behaviour here:

PDFs were set to "Save To Disk" but opened in the browser. Simply renaming the
plugin (nppdf32.dll) is indeed a workaround but note that if nppdf32.dll is
present in a NC 4.* installation on the same system that will also need to be
renamed. The same plugin in an IE plugin directory doesn't get picked up the
same way that the NC 4.* copy does.

All other File Types work as expected when set to the approriate action.

Comment 4

[Rob Jaworski]

I can't tell a couple of things from this thread:

1) Is this behavior isolated to to the Adobe Reader plugin?  Or does it also
happen with other plugins?

2) Given comment #1 and comment #2, is this still an open bug?

Comment 5

[Gervase Markham [:gerv]]

This is an automated message, with ID "auto-resolve01".

This bug has had no comments for a long time. Statistically, we have found that
bug reports that have not been confirmed by a second user after three months are
highly unlikely to be the source of a fix to the code.

While your input is very important to us, our resources are limited and so we
are asking for your help in focussing our efforts. If you can still reproduce
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If it is not a problem any longer, you need take no action. If this bug is not
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Thank you for your help in this matter.

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Comment 6

[Gervase Markham [:gerv]]

This bug has been automatically resolved after a period of inactivity (see above
comment). If anyone thinks this is incorrect, they should feel free to reopen it.