276098 - 403 forbidden error when posting comments

Status: RESOLVED FIXED

(addons.mozilla.org Graveyard :: Public Pages, defect)

Description

[hotaru]

i get a 403 forbidden error when trying to post a comment on a theme on
update.mozilla.org.

Comment 1

[Christian Balzer]

Same goes for ratings of extensions:
---
Forbidden

You don't have permission to access /core/postfeedback.php on this server.
Apache/2.0.46 (Red Hat) Server at addons.update.mozilla.org Port 8080

Comment 2

[Thomas Klinger]

Same for me:
https://addons.update.mozilla.org/core/postfeedback.php?application=firefox&version=1.0&os=Windows

Comment 3

[Jens Bannmann]

*** Bug 276339 has been marked as a duplicate of this bug. ***

Comment 4

[Chris Beard]

update.mozilla.org is currently in Beta and not all functions are working.  We
should make the error message more friendly, until we update the site to address
the bugs reported (and potential issues) with posting data.

Comment 5

[Jens Bannmann]

*** Bug 276380 has been marked as a duplicate of this bug. ***

Comment 6

[Jens Bannmann]

(In reply to comment #4)
> update.mozilla.org is currently in Beta and not all functions are working.  We
> should make the error message more friendly, until we update the site to address
> the bugs reported (and potential issues) with posting data.

Christopher, I was under the impression this bug was about the cause for the 403
error, and the reason Wolf moved it to the mozilla.org product was that it could
be fixed by the server admins... Did I misunderstand something here?

Comment 7

[alanjstr]

It is a combination of both.  The server admins disabled the directory.  But the
resulting error message should be friendlier.  What if someone tried to surf
some other directory they didn't have permissions for?

Comment 8

[Chris Beard]

Yes, this should be assigned to a server admin.  We need to have a line like
"ErrorDocument 403 /path/to/disabled.html" added to a .htaccess for each of
these temporarily disabled directories, with a message in disabled.html to the
effect of "Sorry, this function of Mozilla Update is under development and is
not currently available."

I would think that for surfing to other directories for which the user did not
have permission, the default error message is good enough.

Comment 9

[Christian Balzer]

I think somebody should actually disable the feedback form itself if the backend
does not work yet.
It's way frustrating to enter text there, press the send button and get an error
message...
https://addons.update.mozilla.org/extensions/moreinfo.php?id=383&page=opinion

Comment 10

[Dave Miller [:justdave]]

*** Bug 276746 has been marked as a duplicate of this bug. ***

Comment 11

[alanjstr]

Attachment: index.php slightly modified

You can probably place this in the top level.  I don't have a local setup, so I
can't tell if this looks right.  But I didn't change very much.

Comment 12

[Dave Miller [:justdave]]

OK, 403 pages now get that message.

It still looks stupid that you get it after submitting instead of before loading
the form in the case of rating comments, but I guess we can't do much about that
until we have some code ready to push.

Comment 13

[alanjstr]

Attachment: 403 on purpose

Fixed the one small issue with the RSS image on the lower right side not
showing up.  Changed images/rss to /images/rss

Comment 14

[Dave Miller [:justdave]]

This is no longer a server ops issue since Update has a real plan now. :)  This
should get taken care of when the first update hits sometime soon.