276467 - A "Troubles? visit homepage or contact author" disclaimer should be well visible on extensions detail page

Status: RESOLVED FIXED

(addons.mozilla.org Graveyard :: Public Pages, defect)

Description

[Giorgio Maone [:ma1]]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.5) Gecko/20041107 Firefox/1.0
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.5) Gecko/20041107 Firefox/1.0

Messages about problems and bugs are currently sent on UMO IRC, filed as
bugzilla bugs on Update component (example: bug 276457) or thrown as negative
comments on the extension's feedback page. Many of them are clarificaion
requests which could be answered visiting extension homepage and browsing
documentation or FAQ. Other may be bug reports which would be more properly
handled by author, if contacted. 
Current moreinfo.php layout puts extension homepage URL at the very bottom of
the page, after all the feedback info. This URL should be displayed in more
visible places, with useful context: for instance, just after extension
description with a label like "More details on extension homepage
http://www.xyz.kj".
A statement explaining that addons.mozilla.org has no responsibility on
extension problems nor power in fixing them, but extension author should be
contacted instead, needs to be placed just after the "Install" link. Something
like: "DISCLAIMER: $extensionName has been tested for
installation/uninstallation and basic functionality, but mozilla.org has no
responsibility for bugs you may find in this extension and and no power to fix
them. If you have specific questions or you're facing a problem with
$extensionName, please visit the homepage http://www.xyz.kj and/or contact
$authorName directly.".
Every suggestion about the text is welcome, since my English is not great.

Reproducible: Always

Steps to Reproduce:
1. open URL
https://addons.update.mozilla.org/extensions/moreinfo.php?application=firefox&version=1.0&os=Windows&id=220
2. Ask yourself: what should I do if this extension doesn't work, but I need its
functionalities
3. Answer

Actual Results:  
I was tempted to file a bug on bugzilla about FlashGot not working, or at least
to express an opinion like "Why does this extension suck so much? - 0 stars" 

Expected Results:  
The webpage should suggest me to go http://www.flashgot.net. There I would read
extension's FAQ, quickly findinding a solution to my problem by myself.

Comment 1

[Jens Bannmann]

(In reply to comment #0)
> "DISCLAIMER: $extensionName has been tested for
> installation/uninstallation and basic functionality, but mozilla.org has no
> responsibility for bugs you may find in this extension and and no power to fix
> them. If you have specific questions or you're facing a problem with
> $extensionName, please visit the homepage http://www.xyz.kj and/or contact
> $authorName directly.".
> Every suggestion about the text is welcome, since my English is not great.

IMHO, it's too long. I think people tend to skip such blocks of texts, as they
remind them of EULAs. Perhaps the last sentence is enough? And I'd replace that
"DISCLAIMER:" with a simple "Note:" (perhaps bold, but not all-uppercase).

Comment 2

[Chris Beard]

Agreed that this sort of disclaimer should be visible and provide some context
for Extension and Theme contact information and links.  Dependency upon legal
review and text for Terms of Use and Disclaimer.

Comment 3

[Chris Beard]

Footer added to all pages providing this disclaimer, and project underway (headed by [e-mail]) to relaunch Addons site with even more effort ensure "consumer friendliness".

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Mozilla is providing links to these applications as a courtesy, and makes no representations regarding the applications or any information related thereto. Any questions, complaints or claims regarding the applications must be directed to the appropriate software vendor. See our Support Page for support information and contacts.
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