Closed Bug 277084 Opened 20 years ago Closed 20 years ago

Talkback agent unable to send reports to server.

Categories

(mozilla.org Graveyard :: Server Operations, task)

Product:
mozilla.org Graveyard
Component:
Server Operations
Type:
task
Priority:
Not set
Severity:
normal

Tracking

(Not tracked)

Status:
VERIFIED INVALID

People

(Reporter: wellander2, Assigned: jay)

References

Details

Hi,
I am using the Mozila 1.7.5 talkback agent and is said that
http://taklback.mozilla.org can not be found.
I can not browse to is eaither using Mozilla or any other browser.
It sounds like the taklback server is not working.

Ways to reproduce:
1. Crash Mozilla 1.7
2. Use the talkback agent to send the report.
3. Send the report.
4. See that error that I have above.
5. It fails.
6. Now open A web browser to http://taklback.mozill.org 
7. Notice that it refuses connections.


It can be reproduced everytime.


It is a bug that needs to be fixed.
The correct address for the web interface is talkback-public.mozilla.org .
Assignee: justdave → jay
*** Bug 277085 has been marked as a duplicate of this bug. ***
Hi,
I can not get to that that eaither.
Hi,
Lets use this bug report to track this.
I am sorry for the dupe.
And I was meaning http://talkback.mozilla.org not http://taklback.mozilla.org .
Is it working now?  I get a Netscape Enterprise Server test page when I visit
that URL now.  (which is probably okay, I'm sure the real talkback stuff uses
some obscure URL to get to it)
Works now and always has for me.
OS: other → All
Hardware: PC → All
Hi,
It is still not working for me.
Bryan:  Have you ever been able to submit a Talkback incident?  Are you behind a
proxy?  Dialup or broadband?

This is a known issue that we are currently unable to fix because we don't have
access to the Talkback source code.  See the "official" bug for these kinds of
problems: bug 210251

If you filled in an email address when you sent it, I can look it up.  Or if you
remember your user comments, you can try querying for them at
http://talkback-public.mozilla.org .
And http://talkback.mozilla.org is not a website, it's just the url the client
points to so that the server at that address can redirect the incidents to the
Talkback processing server.
(In reply to comment #8)
> Bryan:  Have you ever been able to submit a Talkback incident?  Are you behind a
> proxy?  Dialup or broadband?
> 
> This is a known issue that we are currently unable to fix because we don't have
> access to the Talkback source code.  See the "official" bug for these kinds of
> problems: bug 210251
> 
> If you filled in an email address when you sent it, I can look it up.  Or if you
> remember your user comments, you can try querying for them at
> http://talkback-public.mozilla.org .

Hi,
No I have not ever been able to send them.
I am on broaband.
No proxy server.

Hi,
And I can not get to http://talkback-public.mozilla.org/ eaither.
http://talkback-public.mozilla.org/talkback/fastfind.jsp

The Talkback Servers are all in good health. You should be able to submit
incidents and run queries without any problems. :-)

That´s a big lie. Use Fastfind to find 4444444:
http://talkback-public.mozilla.org/talkback/fastfind.jsp?search=2&type=iid&id=4444444
No entry for Incident ID: 4444445 (it does not exist, the id is too big)
The most recent incident id submitted is 2977145. 

Now you can look at some real IDs, 2977143 has the youngest trigger time

http://talkback-public.mozilla.org/talkback/fastfind.jsp?search=2&type=iid&id=+2977143
Trigger Time	2005-01-07 10:23:07.0

So talkback server doesn´t accept reports starting sometime Jan, 7th up to now.
Status: UNCONFIRMED → NEW
Ever confirmed: true
Just wanted to add that I seem to be having the same problem... unfortunately I
didn't put my email on the bug... so I can't have someone look to see if it's
gone through.  I can access the web interface, but my report still isn't going
through.

I'm on broadband with no proxy server.
Hi,
I have gotten to access the user intrerface version but still no reports going
though.
So part is fixed.
My crash report just went in, so I guess this WORKSFORME.
Hi,
No.
I can not send reports in.
Bryan:  If you could try submitting a few more incidents and make sure to fill
in your email address or a unique comment that we can query, I can see if your
incidents are being stored in the db (although you might be seeing the server
error, as discussed in bug 210251).  If your incidents are going through
somehow, at least we will know your data is being sent, but in terms of the
Talkback server errors, as I said before, we don't have access to the code to
fix any bugs at this time.

FYI:  We had some problems with the Talkback servers over the weekend and many
people were having problems submitting incidents (talkback.mozilla.org was
down).  But everything is up now and those that have been able to submit crashes
in the past should be able to do so now as well.  For people like Bryan that
claim they have never been able to send a report, we'll have to keep digging to
see what we can figure out about the problem and see if there is any workaround.
Status: NEW → ASSIGNED
Hi,
Found the problem.
My isp has consiedered the taklback servers at mozilla.org to be a sceurity
issue so they blocked it form sending reports.
I called them on this.
Status: ASSIGNED → RESOLVED
Closed: 20 years ago
Resolution: --- → INVALID
Bryan:  How did you come to the conclusion that it was the ISP blocking
Talkback?  You experience will be helpful to others, so let us know any specific
steps you took to figure out what was happening with your setup...and the name
of your ISP (if you don't mind).  Thank you for looking into this.
Status: RESOLVED → VERIFIED
Hi,
By a support call to my isp.
My ipadress is 
You can look here to figure out my isp http://www.arin.net/whois/
67
put dot here
49
put dot here
75
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42
I did this for security issues.
Product: mozilla.org → mozilla.org Graveyard
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