277171 - Mozilla Thunderbird Help opens in IE

Status: RESOLVED INVALID

(Thunderbird :: Help Documentation, defect)

Description

[Jeff Sapper]

User-Agent:       Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1)
Build Identifier: version 1.0 (20041206)

When trying to access Mozilla Thunderbird Help from the Help pull-down menu, it 
pulls up Internet Explorer instead of FireFox.  I've checked every setting I 
can think of (FireFox is set as my default) but to no avail.  Is this a bug?

Reproducible: Always

Steps to Reproduce:
1.Click Help Menu
2.Click Mozilla Thunderbird Help
3.

Actual Results:  
Navigates to Mozilla support pages in Internet Explorer

Expected Results:  
Navigate to Mozilla support page in FireFox.

Comment 1

[Federico Tello Gentile]

I have Firefox as my default browser and it opens in it. Check that thunderbird
is not opening your default browser.

Comment 2

[Alan]

I am trying to use Thunderbird in a mixed IE/Outlook, Mozilla/Thunderbird 
environment and Thunderbird Help takes over an existing IE window. I find this 
very annoying. Thunderbird should open a new Mozilla window when Help is 
invoked and not take over any existing browser window. Opening a new window 
instead of taking over an existing one is just common sense. 

Comment 3

[Charles Evans]

I confirm comment #2 (help taking over open browser window) for Tbird 1.0.5 

Comment 4

[Colin Stafford]

Greetings from Victoria, BC.

Unfortunately, I have to use IE (Version 7) to access the BC Government Exchange-based email system.  When both Firefox and IE are active on my PC (Windows XP SP2) and I click on a URL within Thunderbird, including Help, another tab opens in IE even though Firefox is the default browser.  When IE is not active, the URL opens in a new tab in Firefox.  IE tells me it is not the default browser (Tools, Internet Options, Programs), yet Thunderbird still uses it even when Firefox is open.  Help!!

Comment 5

[Colin Stafford]

Solved the problem.

Used Windows XP "Set Program Access and Defaults" icon to switch off "Enable access to this program" for Internet Explorer.  Even though Firefox was designated the default browser, Windows XP did not appear to acknowledge the fact and continued to use IE.  Now all links from Thunderbird go to Firefox, finally.

Comment 6

[Gary Kwong [:gkw] [:nth10sd] (NOT official MoCo now)]

(In reply to comment #5)
> Solved the problem.
> 
> Used Windows XP "Set Program Access and Defaults" icon to switch off "Enable
> access to this program" for Internet Explorer.  Even though Firefox was
> designated the default browser, Windows XP did not appear to acknowledge the
> fact and continued to use IE.  Now all links from Thunderbird go to Firefox,
> finally.
> 

Resolving INVALID. This is not a Thunderbird bug, it's an OS issue.