277279 - After filling out first data entry page, application stalls and eventually returns with "Document contains no data" alert box

Status: RESOLVED EXPIRED

(Firefox :: General, defect)

Description

[Michele Williams]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.5) Gecko/20041107 Firefox/1.0
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.5) Gecko/20041107 Firefox/1.0

https://secure-2.dllr.state.md.us/ui/mdpilot/claims/claim/index.stm

We allow customers in Maryland to file for Unemployment Insurance using an
online application.  The application has been up and running for about 4 years.
 It worked fine in Netscape 3.x and 4.x and IE.  I recently downloaded Firefox
1.0.  I tried to file a test claim (the application cannot be completed or a
false claim will be entered so only a few data entry screens should be tried if
trying to duplicate this problem) using Firefox 1.0 (and Netscape 7.2 as well
with the same result).  When the first data entry screen was entered, I clicked
on "Click Mouse Here to Proceed" button.  The transaction stalled for several
minutes.  Eventually, an alert box appeared saying: "Document contains no data."
We need to resolve this problem to allow our customers to file claims using the
new Firefox browser.  Are there any settings that can be changed to assist them?

FYI, I did a Google search on this issue and found several dozen bulletin board
entries from others who experienced the same problem.
Thank you for your help.



Reproducible: Always

Steps to Reproduce:
1.  Go to https://secure-2.dllr.state.md.us/ui/mdpilot/claims/claim/index.stm
2.  Click on  Click Here to File Claim Button
3.  Click on radio buttons Yes for the first and No for the others, and skip the
drop down menu on the first data entry screen.
4.  Click on the Click Mouse Here to Proceed button
5.  Wait more than a minute for the response.
6.  Alert box pops up - Document contains no data
7.  Click OK and repeat with same result each time.

Actual Results:  
Alert box popped up saying Document Contains No Data.  I could not proceed any
further and could not complete the application.

Expected Results:  
Allowed the user to go to the next data entry screen and the next one after
that, until all data entry screens had been completed and the confirmation
number was received verifying that the claim had been filed (if testing, please
don't do this as a claim WILL actually be filed; stop before reaching the
confirmation page)

The same exact problem occurs in Netscape 7.2.  It did not occur in Netscape 3.x
or 4.x, and never occurs in IE5 or IE6.

Comment 1

[Gervase Markham [:gerv]]

This is an automated message, with ID "auto-resolve01".

This bug has had no comments for a long time. Statistically, we have found that
bug reports that have not been confirmed by a second user after three months are
highly unlikely to be the source of a fix to the code.

While your input is very important to us, our resources are limited and so we
are asking for your help in focussing our efforts. If you can still reproduce
this problem in the latest version of the product (see below for how to obtain a
copy) or, for feature requests, if it's not present in the latest version and
you still believe we should implement it, please visit the URL of this bug
(given at the top of this mail) and add a comment to that effect, giving more
reproduction information if you have it.

If it is not a problem any longer, you need take no action. If this bug is not
changed in any way in the next two weeks, it will be automatically resolved.
Thank you for your help in this matter.

The latest beta releases can be obtained from:
Firefox:     http://www.mozilla.org/projects/firefox/
Thunderbird: http://www.mozilla.org/products/thunderbird/releases/1.5beta1.html
Seamonkey:   http://www.mozilla.org/projects/seamonkey/

Comment 2

[Gervase Markham [:gerv]]

This bug has been automatically resolved after a period of inactivity (see above
comment). If anyone thinks this is incorrect, they should feel free to reopen it.