277640 - email client of mozilla

Status: RESOLVED EXPIRED

(SeaMonkey :: General, defect)

Description

[Rudy]

accessing the email client has been extremely slow rather it crawls.... and
notice a lot of hard disk activity. It takes minutes to open a 4kb email and
minutes to delete the read email. (using the 'delete' key on the keyboard), and
minutes to read the next email.
mozilla suite is loaded on a dell inspiron 5150 notebook.
I have reloaded the suite twice without success.
tried scanning with mcafee antivirus ... focusing mainly where the folders and
files for the email client is saved/created... have to abort the scanning
because it is taking mcafee more than the usual time to finish scanning the
email files.
is mcafee compatible with mozilla?

runned ad-aware and search & destroy... did not find any.

please assists.
I switched from netscape suite to mozilla basing on the reviews that I've read.

thanks for your help.
Rudy

Comment 1

[Daniel Veditz [:dveditz]]

Clearing security flag

What version of Netscape were you running? Netscape 6 and 7 were based on
earlier versions of Mozilla and should not have such different performance.
McAfee seems to work just fine with Mozilla mail.

You could try defragmenting your disk (right click on the disk in "My Computer",
choose properties, and then defragment from the tools tab), but even a badly
fragmented disk shouldn't hurt the performance as badly as you're seeing.

Ctrl-Alt-Delete will bring up the task manager (assuming you are using Windows
XP as indicated by the OS field). This might provide clues as to how much memory
is being used and by what, what application is getting all the CPU time, or
whether something is doing a lot of disk access.

Comment 2

[John T]

If the email file you're working with is large compared to your system's memory,
this would force a lot of disk swapping to get to the message you want to delete
and then write the rest of the file.

To reduce the size of your email file, you could "compact" the files to get rid
of deleted messages, which remain in the email file until you do so.

You could also rename existing large inbox and sent files to backup names, and
let Mozilla start new files. They are created when the program restarts. This
would make your main memory less crowded and reduce swapping.

Huge email files are tedious to search through by hand anyway, yet another
reason to periodically close out inbox and sent files, and start new ones.

Comment 3

[simon annear]

Hi Rudy

Are you still able to reproduce this bug?

Can you please defragment you hard disk, try again and if it is still a problem
let us know

I'm running Moz 1.8b on Windows XP

Thanks
Simon

Comment 4

[simon annear]

Hi Rudy - please put your comments in bugzilla, rather than emailing me direcly :)

Anyway - based on your email

yes I am  still having the same problem.
I tried to defragment the hard drive and defragment stopped halfway...
it referenced to one of the email account folder.
and now I have been getting.. frequent "buildiing summary file for index..."
whenever I try to
open  a different email accounts. 

I would suggest that you have a look at the following page as it sounds like one
of your mailbox indexes is corrupt (the one that defrag is stopping on:

http://home.att.net/~cherokee67/folderprocess.html 

Give this a go and let me know how you get on

Comment 5

[Gervase Markham [:gerv]]

This is an automated message, with ID "auto-resolve01".

This bug has had no comments for a long time. Statistically, we have found that
bug reports that have not been confirmed by a second user after three months are
highly unlikely to be the source of a fix to the code.

While your input is very important to us, our resources are limited and so we
are asking for your help in focussing our efforts. If you can still reproduce
this problem in the latest version of the product (see below for how to obtain a
copy) or, for feature requests, if it's not present in the latest version and
you still believe we should implement it, please visit the URL of this bug
(given at the top of this mail) and add a comment to that effect, giving more
reproduction information if you have it.

If it is not a problem any longer, you need take no action. If this bug is not
changed in any way in the next two weeks, it will be automatically resolved.
Thank you for your help in this matter.

The latest beta releases can be obtained from:
Firefox:     http://www.mozilla.org/projects/firefox/
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Seamonkey:   http://www.mozilla.org/projects/seamonkey/

Comment 6

[Gervase Markham [:gerv]]

This bug has been automatically resolved after a period of inactivity (see above
comment). If anyone thinks this is incorrect, they should feel free to reopen it.