Closed Bug 277772 Opened 20 years ago Closed 20 years ago

Download manager shows no information

Categories

(Toolkit :: Downloads API, defect)

Product:
Toolkit
Component:
Downloads API
Platform:
x86
Windows XP
Type:
defect
Priority:
Not set
Severity:
major

Tracking

()

Status:
RESOLVED WORKSFORME

People

(Reporter: jasonq, Assigned: bugs)

Details

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8a6) Gecko/20050109 Firefox/1.0+
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8a6) Gecko/20050109 Firefox/1.0+

The download window stays empty when a download is started. The clean-up button
is active so it's aware of downloads. I can click the clean-up button and it
greys out because there are no more downloads in the list - implying that there
is data, it just doesn't show.

Reproducible: Always

Steps to Reproduce:
1. Download something
2.
3.

Actual Results:  
Download manager window opens, but no information is shown.

Expected Results:  
Show the download progress
WFM, same build, also on windows xp, did you try a new profile? Safe mode?
What profiles? What safe-mode? I thought profiles were for Mozilla Suite.
From the start menu you can start firefox via
/start menu/all programs/mozilla firefox/mozilla firefox (safe mode)

this will start firefox with no extensions/themes enabled. 

you can create a new profile by starting firefox with "firefox.exe -p"
Okay - I did the safe start and I still have the problem. 

I tried with the profile switch and though it would allow me create another
profile, FF wouldn't start up, so I guess that's another bug.

My system is clean - latest drivers, only the few applications I actually use,
no games, no spyware, no virii.

AMD Athlon XP 2600+, 1GB RAM
ATI Radeon 9200SE

Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.8a6) Gecko/20050110
Firefox/1.0+

WFM

1.Uninstall Firefox
2.Rename the program files/Mozilla Firefox/ directory
3.Reinstall Firefox

If that does not do the trick you have a corruption in your profile
If that is the case
1.rename your profile directory
2.start firefox

wfm with FF1.0

-> wfm
Status: UNCONFIRMED → RESOLVED
Closed: 20 years ago
Resolution: --- → WORKSFORME
(In reply to comment #6)
> wfm with FF1.0
> 
> -> wfm
> 
This is filed for trunk, not FF1.0 branch

Why has this been marked as resolved? I didn't give any feedback saying that the
problem is fixed. So how does it get decided that a bug is resolved? I can
understand if I don't reply after a week, but overnight?

I followed Peter's suggestion: I uninstalled and deleted the Mozilla Firefox
directory. I reinstalled and some information shows up in the download manager.
However, the information doesn't update which I believe is another bug.
Reopening since it was marked as WFM with 1.0, this is a trunk issue.

YOu say it was not possible to create a new profile? Try the following, 
. uninstall Firefox and try a new build
. rename your profile to firefox 2 and restart firefox 

Your profile is stored under:
c:\document and settings\yourname\application data\mozilla\firefox
Status: RESOLVED → UNCONFIRMED
Resolution: WORKSFORME → ---
I am using the trunk build from 2005/01/09 and already did a complete reinstall.
Did you try the solution 2? to rename (hide) the existing profile?
I didn't try solution 2.

It is working now - here's the sequence of events:

Download manager not working (I can live with it for now)
Continue browsing
Install ChatZilla extension
Firefox crashes on extension install
Rerun Firefox
Download manager now working!

So it had nothing to do with my profile, unless the extension install crash
cleaned up something in the profile. Is there built-in profile
recovery/rebuilding for crash recovery?
(In reply to comment #12)
> Is there built-in profile
> recovery/rebuilding for crash recovery?

No, not that i know. Sounds like your profile is corrupt, you might wanna save
all the important stuff and and then delete it to create a new one.
It's definitely not a profile problem, but it can be fixed.

I'd been seeing this same problem for a couple of weeks now. Nothing appears in
the downloads window. I removed my Firefox profile directory entirely, so the
browser was forced to create a new one. The problem still occurred. I've been
using recent trunk nightlies and always use the installer package to add them.

When I installed tonight's trunk build, I uninstalled the old build first and
checked that the Firefox directory was gone entirely from the Programs folder.
For good measure, I also moved my Firefox profile temporarily.

The problem went away, and I can now see downloads again. I moved my profile
back and it still works fine.

So either: (a) it was fixed in tonight's build, or (b) there was something
incompatible or corrupted in the program folder, and the installer isn't
deleting it when it upgrades Firefox. I think the latter is more likely.

HOWEVER: now that the download manager is working again, it's become a monster.
I notice there seems to be some new pretty "fade in" feature in the manager
window when a download starts. Whether it's this or not, it's now chewing up
cycles like crazy and Firefox is really jerky and slow until the download
completes, or I cancel it. Are other people noticing this?
I will mark this as wfm then, if you can reproduce it again with a nightly
build, please reopen.

About the download manager being slow, that could be Bug 227260, or the bug
where it becomes too slow when you have too many items in the list. Try deleting
them all and see if that hellps, if not, you might be seing bug 227260. Bugs
like "The fade effect that is used on new item in download manager is extremely
slow." have been duped to that one before.
Status: UNCONFIRMED → RESOLVED
Closed: 20 years ago → 20 years ago
Resolution: --- → WORKSFORME
Jason Q, are you able to uninstall your old browser (using add/remove programs)
and install the latest nightly (use the installer version of the nightly) and
see if it fixes your problem too? Temporarily remove your Firefox profiles
directory (C:\Documents and Settings\<user>\Application Data\Mozilla\Firefox) as
well, just to be safe. If it works then you can try copying your profile folder
back again, otherwise just rescue your bookmarks from it.
BTW, deleting downloads.rdf from my profile folder cured my cpu-hogging
downloads problem. Thanks for the pointer, Jose.
Product: Firefox → Toolkit
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