Update server does not work for critical update

VERIFIED WORKSFORME

Status

()

Toolkit
Application Update
--
critical
VERIFIED WORKSFORME
13 years ago
6 years ago

People

(Reporter: DWolfer, Assigned: Ben Goodger (use ben at mozilla dot org for email))

Tracking

1.7 Branch
x86
Windows XP
Points:
---

Firefox Tracking Flags

(Not tracked)

Details

(Whiteboard: [sg:nse] [asaP2])

(Reporter)

Description

13 years ago
I used software updates to try to update Firefox. It found a critical update,
however, when I click on the download and install update, the progress bar opens
up but nothing else ever happens. I also tried other things on your web page and
none of the downloads work. For instance, I tried to download other themes but
nothing happens for any of them. I click on download under any of the specific
themes but the download never happens. Nothing on the site seems to work right.
Not an exploit, clearing confidential flag.
Group: security
Whiteboard: [sg:nse]

Comment 2

13 years ago
I have the exact same problem.  XP SP2

Comment 3

13 years ago
(In reply to comment #0)
> I used software updates to try to update Firefox. It found a critical update,
> however, when I click on the download and install update, the progress bar opens
> up but nothing else ever happens.

I am seeing identical behaviour on XP/SP2 machines at my office. Further details
include:
<ul><li>Once you close Firefox out (it hangs) you can't restart it - you are
informed that an installation is in progress and that you need to restart
(program or whole computer isn't specified in the dialog) in order to proceed.
<li>Several (four to six, typically) xpicleanup.exe processes are running in the
task manager, all of which need to be killed manually.
<li>One firefox.exe process running in the background, displaying nothing on the
screen (you can't alt-tab to it, doesn't display anything)
</ul><p>
On our machines, the fact that it won't start and scatters xpicleanup processes
in the process is persistent across reboots, and the only practical solution has
been uninstalling FF-1.0 and installing FF-1.0.1.<p>

<a href="https://bugzilla.mozilla.org/show_bug.cgi?id=284904">Bug 284904</a>
appears to be a duplicate of this bug.

Updated

13 years ago
Whiteboard: [sg:nse] → [sg:nse] [asaP2]

Comment 4

13 years ago
I have the same bug on my XP/SP2 machines. Same deal for critical updates and
also plugin updates

Comment 5

13 years ago
When I try to update by clicking on the arrow in the upper right corner of the
browser, I get the message, "now downloading and installing updates," but it
just hangs and I have to eventually just shut it down.

Comment 6

13 years ago
I have the same bug on my XP/SP2 machines. Same deal for critical updates and
also plugin updates

Comment 7

13 years ago
Same thing happens for me in Firefox 1.0.2, Windows 98 SE. Either click on
"check for updates" in Tools|Options, or click on Critical Update button in menu
bar. Opens download window or starts progress bar, and nothing else happens - no
response. Closing the download window lets me get back to using the browser as
normal. Can download complete new package from Firefox downloads, but not "updates".

Also happened in 1.0.1 on same machine. Never had 1.0 so I can't tell about that.

Comment 8

13 years ago
I have this same problem. This has happened with 3 different versions of Firefox!
XP SP2

Comment 9

13 years ago
This is a duplicate of Bug #288054.

At present, the firefox update is unable to work when the "Allow web sites to
install software" is disabled.  That option is found via Tools | Options, then
looking in the "Web Features" section.

Comment 10

13 years ago
I encountered the same problems and believe that it would be helpful if, when
clicking on update now, a message would be displayed if the setting is to
disable updates. Keep in mind that the "fix" for some of the issues in 1.03 was
to disable updates. I'm guessing that, like me, most users forgot that they had
disabled the update feature.

Comment 11

12 years ago
I ahve the same problem with Deer Park Alpha 1 a different Firefox versions and
the Newest one. Is there a fix for this?

Updated

12 years ago
Version: unspecified → 1.0 Branch

Comment 12

12 years ago
I have the same problem on my XP machine. Running 1.0.6
I have "Allow web sites to install software" turned on (and
the standard Mozilla sites on my list)

I have the following message (twice) in my JS console:

Error: this.appUpdater has no properties
Source File:
file:///C:/Program%20Files/Mozilla%20Firefox/components/nsUpdateService.js
Line: 576

Comment 13

12 years ago
This one is still out there I guess.  I was notified that there was a critical
update.  I clicked to download, and it tries to download forever.  Here's the
info from my about box: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US;
rv:1.7.10) Gecko/20050716 Firefox/1.0.6

Comment 14

12 years ago
I also had his problem until I enabled the ability to download. I just select 
HELP \ CHECK FOR UPDATES

I am running now Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9a1)
Gecko/20050927 Firefox/1.6a1

Comment 15

12 years ago
(In reply to comment #0)
> I used software updates to try to update Firefox. It found a critical update,
> however, when I click on the download and install update, the progress bar opens
> up but nothing else ever happens. I also tried other things on your web page and
> none of the downloads work. For instance, I tried to download other themes but
> nothing happens for any of them. I click on download under any of the specific
> themes but the download never happens. Nothing on the site seems to work right.

same thing happened to me many times i have windows 2000 pro sp/4
i have to do redownload firefox in order to get the updated version which is
annoying

Comment 16

12 years ago
I fixed the problem on my machine by clicking 
Firefox - Tools/Options/Web Features/Allow Websites to install software/Allow Sites/ , then type: "download.mozilla.org". Click "OK" and then "OK" for the Options menu. Once I did this I then clicked on the critical updates button and the downloaded, no worries.

Comment 17

12 years ago
confirm original post: same problem with Deer Park Alpha 2 1.6a1 (XP+SP2)
specifically: "Downloading Update" window shows "Paused downloading Deer Park 1.6a1"/"Connecting to the update server"
but all the options are greyed as to "Resume", "Back", "Next"
* I've left the update window open for 24+hours with no change.
* I've closed the update window via "X", recliked "Help"> "Check for Updates"; same results.
* I've restarted Deer Park. (no problems as to it restarting; but update still hangs)
* I tried cheking/uncheking Tools> Options> Auto check for updates + Help> Check for updates
* I have: Advanced> Update> Show Update History:
Security Update
Installed on: Feb 01,2006...
Status: Failed (Unknown Reason)

as to comment #16 here, apparantly Deer Park 1.6a1 doesn't have this path/option any longer...?
thanks~
Is this still reproducable? Please update to a recent nightly build (http://www.mozilla.org/developer). If not, please close as WORKSFORME.
(Reporter)

Updated

11 years ago
Status: UNCONFIRMED → RESOLVED
Last Resolved: 11 years ago
Resolution: --- → WORKSFORME
Status: RESOLVED → VERIFIED

Comment 19

11 years ago
sorry, but I'm unsure how to "close" (as worksforme)

but I have upgraded to Minefield (Firefox 3)---  ":0)
"check for update" works with it
Product: Firefox → Toolkit
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