278115 - intuit.com - turbotax doesn't support Mozilla

Status: RESOLVED INCOMPLETE

(Tech Evangelism Graveyard :: English US, defect)

Description

[Elizabeth Ellis]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.3) Gecko/20040910
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.3) Gecko/20040910

I tried to access www.turbotax.com but Turbo Tax web doesn't support Mozilla web
browsers. I can't access www.turbotax.com utilizing Mozilla web browser. The
actual msg is "Turbotax doesn't support the web browser you are using. You must
use windows XP,I/E, Netscape 7 or AOL 7. Since using Mozilla, this is the only
problem I've encountered & I really enjoy using Mozilla web browser.

Reproducible: Always

Steps to Reproduce:
1.Go to www.turbotax.com
2.Click on returning 2004 users..Look at the top left screen.
3. Once you click ..returning 2004 users, it will give you the error msg.
Actual Results:  
it will say Turbo tax does not support your current web browser...which is my
Mozilla browser.

Expected Results:  
It should open up the turbotax home page so I can file my taxes.

Comment 1

[Stefan Borggraefe]

Browser detection looks specifically for Netscape 7.x and doesn't let other
Gecko browsers pass.

-> Tech Evangelism

Comment 2

[Felix Miata]

Conforming summary to TFM item 10 at 
http://www.mozilla.org/projects/tech-evangelism/site/procedures.html#file-new

Comment 3

[OstGote!]

They even don't allow NS 7.2 on all OS, see the JS code from
http://www.turbotax.intuit.com/welcome/common/version.js. They block NS 7.x on
Win95 and WinNT4 (Why???). It seems that they try to support Firefox (only!) but
it does not work.

Comment 4

[Scott Field]

Tried switching the user agent but it didn't work. The following link however
seems to avoid the browser check and let you access the site.

https://turbotaxweb.intuit.com/open/registration/SignIn.htm

Comment 5

[Mike Calmus]

When I had this problem I used the JavaScript debugger to bypass the checks. Once I got to the page after the check I could just go there and things were fine.

That said, the 2005 edition works fine on Mozilla (I used SeaMonkey 1.0).

Comment 6

[[e-mail]]

Turbotax.com online does not support Camino. It does not enable me to log in. It leads me to this page:

http://turbotax.intuit.com/system_requirements_check.jhtml?continue=true

I can still  use Firefox, however.

Thanks!

Comment 7

[u88484]

And still can't in 2008.  Can someone please contact them and teach them how to code a website that supports all browsers properly?

Comment 8

[u88484]

1) Go to http://turbotax.intuit.com/
2) Click sign in to my account in the top right
3) click continue a 2007 return

Says it is checking system compatibility but nothing ever happens

Comment 9

[Brittany]

In Mac OS 10.4, when clicking on the link on turbotax.com to get started, a page comes up listing system compatability and says I should have a min. of v 1.07 in order to use Firefox. Turbotax worked for me before downloading the new Firefox beta.

Comment 10

[Chris Lawson (gone)]

INCOMPLETE due to lack of activity since the end of 2009.

If someone is willing to investigate the issues raised in this bug to determine whether they still exist, *and* work with the site in question to fix any existing issues, please feel free to re-open and assign to yourself.

Sorry for the bugspam; filter on "NO MORE PRE-2010 TE BUGS" to remove.