278380 - gateway.com - context-responsive dropdown lists do not appear

Status: RESOLVED INCOMPLETE

(Tech Evangelism Graveyard :: English US, defect)

Description

[Steve VanSlyck]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.5) Gecko/20041107 Firefox/1.0
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.5) Gecko/20041107 Firefox/1.0

The site collects basic information for Gateway's tech support team, and does
this by way of drop down lists, radio buttons, etc. The dropdown list "Product
Category," when answered, populates the next dropdown, "Product Model." If you
select "Computers" then two additional dropdowns appear after "Product Model."
These are "Affected Part" and "Operating System" and they are required fields.
However these two dropdowns do not appear when using Firefox as they do with IE.


Reproducible: Always

Steps to Reproduce:
1. Go to the URL
2. Enter the information
3. Attempt to submit the form

Actual Results:  
The form submission is rejected because required fields have not been completed.
However, the fields (Affected Part and Operating System) are not visible to the
user because they never appearred.

Expected Results:  
The two fields should appear as soon as "Product Category" is answered with
"Computers."

I did not test for other answers in the Product Category field.

Comment 1

[Bob Clary [:bc] (inactive)]

filling in the form I get numerous warnings and use of document.all/ID, but also get

Error: [Exception... "'Permission denied to get property
XULElement.selectedIndex' when calling method:
[nsIAutoCompletePopup::selectedIndex]"  nsresult: "0x8057001e
(NS_ERROR_XPC_JS_THREW_STRING)"  location: "JS frame :: <unknown filename> ::
onkeyup :: line 0"  data: no] 

and 

Error: window.event has no properties
Source File: https://support.gateway.com/support/contact/contact_tech1.shtml#
Line: 626


and

Error: document.SupportInfo.system_model.options.remove is not a function
Source File: https://support.gateway.com/support/contact/contact_tech1.shtml#
Line: 506

Steve, they have numerous errors which prevent Mozilla/Firefox from being able
to complete the form. If you are a customer, can you point them to this bug, and
ask them to contact me directly if they need help resolving this?

thx.

Comment 2

[Steve VanSlyck]

I will give it a try to file a complaint. Thanks for such a fast review.

Comment 3

[Steve VanSlyck]

I have registered a complaint with gateway customer service and with their
general site issues surve and pointed them toward this bug.

Comment 4

[Cody 'codeman38' Boisclair]

Appears to have been fixed so as to use document.getElementById.

Comment 5

[David D. Kilzer (ddk)]

(In reply to comment #1)
> Error: document.SupportInfo.system_model.options.remove is not a function
> Source File: https://support.gateway.com/support/contact/contact_tech1.shtml#
> Line: 506

Bug 405242

Comment 6

[Chris Lawson (gone)]

INCOMPLETE due to lack of activity since the end of 2009.

If someone is willing to investigate the issues raised in this bug to determine whether they still exist, *and* work with the site in question to fix any existing issues, please feel free to re-open and assign to yourself.

Sorry for the bugspam; filter on "NO MORE PRE-2010 TE BUGS" to remove.