278514 - when firefox says it's installing flash plugin it just hangs there and doesn't install

Status: RESOLVED EXPIRED

(Toolkit Graveyard :: Plugin Finder Service, defect)

Description

[windsorbug11]

User-Agent:       Mozilla/5.0 (Windows; U; Win98; en-US; rv:1.7.5) Gecko/20041107 Firefox/1.0
Build Identifier: Mozilla/5.0 (Windows; U; Win98; en-US; rv:1.7.5) Gecko/20041107 Firefox/1.0

fire fox flash plugin install doesn't give me an error 
it just doesn't install 
it just hangs.

Reproducible: Always

Steps to Reproduce:
1.click to install plugin
2.i agree
3.installing plugin    NO it doesn't

Actual Results:  
nothing.

Expected Results:  
installed plugin

no errors
it just hangs on the install screen

Comment 1

[Patrick]

wfm with yesterday's build.

Any firewalls, proxies you have?

Comment 2

[Kathryn Conlin]

(In reply to comment #1)
> wfm with yesterday's build.
> 
> Any firewalls, proxies you have?

UA/Build: Mozilla/5.0 (Windows; U; Win98; en-US; rv:1.8b) Gecko/20050211
Firefox/1.0+

The installer hangs when the Kerio Personal Firewall
(http://www.kerio.com/kerio.html) is installed. Disabling the firewall allows
Flash to install but is not a good idea. The Flash installer can be downloaded
and manually installed from Macromedia (http://www.macromedia.com/)

Comment 3

[Gervase Markham [:gerv]]

This is an automated message, with ID "auto-resolve01".

This bug has had no comments for a long time. Statistically, we have found that
bug reports that have not been confirmed by a second user after three months are
highly unlikely to be the source of a fix to the code.

While your input is very important to us, our resources are limited and so we
are asking for your help in focussing our efforts. If you can still reproduce
this problem in the latest version of the product (see below for how to obtain a
copy) or, for feature requests, if it's not present in the latest version and
you still believe we should implement it, please visit the URL of this bug
(given at the top of this mail) and add a comment to that effect, giving more
reproduction information if you have it.

If it is not a problem any longer, you need take no action. If this bug is not
changed in any way in the next two weeks, it will be automatically resolved.
Thank you for your help in this matter.

The latest beta releases can be obtained from:
Firefox:     http://www.mozilla.org/projects/firefox/
Thunderbird: http://www.mozilla.org/products/thunderbird/releases/1.5beta1.html
Seamonkey:   http://www.mozilla.org/projects/seamonkey/

Comment 4

[Gervase Markham [:gerv]]

This bug has been automatically resolved after a period of inactivity (see above
comment). If anyone thinks this is incorrect, they should feel free to reopen it.