278836 - Firefox will not start!

Status: RESOLVED WORKSFORME

(Firefox :: General, defect)

Description

[sssohpal1]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.7.5) Gecko/20041107 Firefox/1.0
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.7.5) Gecko/20041107 Firefox/1.0

Every time I log off my computer, or restart, when I return, and try to start
firefox, it doesn't start at all.  When I log off again to try and boot the
system back into order, a window appears saying xpcom:event reciever is not
resonding, end now, when I end now, another window appears asking me about the
profile.

I click the button to ask it to start firefox, and it starts ok, but the rest of
my computer has already started to logoff.  When I close forefox down and
logoff, and then log back on, it gives me the same problem.

How do I rectify this.

I have re-installed firefox several times from scratch, i.e. I have dowloaded
fresh versions and then installed them.

My system is a Gigabyte board, with windows 2000 professional, I have zone alarm
and norton.

Hope you can help...

Reproducible: Always

Steps to Reproduce:
1.try to start firefox using any of the shorcuts, and the actual start icon in
its folder
2.Firefox does not start, 
3.I try to log off and a window appears saying xpcom:event receiver is not
responding, end now, 
4. when I end now, another window appears for the profiles
5. I start firefox, and then close it so I can log off successfully
6. once logged back in, the same problem occurs.

Please help

Comment 1

[Magnus Melin [:mkmelin]]

Try to disable the firewall and virus protection, just to see if one of them is
causing the problem. 

Comment 2

[Patrick]

firewall, proxy seem not to be related to xpcom.
Typically i guess that's an extension/profile related problem.

Reporter can you test with a clean profile?

[run firefox.exe -p and create a new test profile]
please report your findings here?

Comment 3

[sssohpal1]

(In reply to comment #1)
> Try to disable the firewall and virus protection, just to see if one of them is
> causing the problem. 

Hi, I've tried that already, I disable Norton and shutdown zone alarm and it
still occurs.  Obviously its not a good idea to shutdown my firewall anyway, but
I have tried it on several occasions.

Comment 4

[sssohpal1]

(In reply to comment #2)
> firewall, proxy seem not to be related to xpcom.
> Typically i guess that's an extension/profile related problem.
> 
> Reporter can you test with a clean profile?
> 
> [run firefox.exe -p and create a new test profile]
> please report your findings here?

Hi, I've tried that too, I deleted the old profile (really not good as it had
all of my bookmarks etc) and created a new one, however the same still occurs

Comment 5

[Patrick]

(In reply to comment #4)
>
> > [run firefox.exe -p and create a new test profile]
> > please report your findings here?
> 
> Hi, I've tried that too, I deleted the old profile (really not good as it had
> all of my bookmarks etc) and created a new one, however the same still occurs

with a NEW profile via the profile manager you don't have to throw away
anything. You just make a new one, just for testing, and when it works, you can
move your bookmarks and such. Moreover, "moving" or "renaming" is always better
than "deleting" :-o

Have you ever installed any themes or extensions?
Problem is that Firefox 1.0 works pretty much, and that makes it hard to
reproduce your problem other than the tried & tested windows method: uninstall
Firefox, manually clear out its entire program folder and start with a clean
profile :(

Comment 6

[Tristor]

Reporter:

Can you let us know if this problem is still occuring with the latest milestone
(1.0.2)?

Comment 7

[Carsten Book [:Tomcat]]

-> no reply

WFM Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.7.8) Gecko/20050511
Firefox/1.0.4

Resolved as WFM

Reporter: If you can reproduce this in the latest milestone or a recent (no more
than 3 days old) nightly build or a current Release like Firefox 1.0.4, then
feel free to re-open.