278922 - Sending email to large number (>50 users) fails to send, no error reported

Status: RESOLVED EXPIRED

(Thunderbird :: Migration, defect)

Description

[Hugh Tebault]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.5) Gecko/20041107 Firefox/1.0
Build Identifier: Thunderbird 1.0RC1

User was on Communictor 4.7 sending email's with >50 BCC users. Changed to
Thunderbird - sending seems fine - but no users received the send. No error
reported at time of send. User can send email to smaller groups of names, not
tested where the break point is, so cannot say if it is <50, or <20. 
Failed messages have at least 58 valid email users either in a BCC, or TO of the
header.
User moved back to Communicator 4.7 and can send these messages everytime. Same
computers, same settings, etc. 

Reproducible: Always

Steps to Reproduce:
1. Create any email message with large number of TO, or BCC users >50
2. Send email
3. Check and find email not reached intended users.

Actual Results:  
Checked with sample (about 15 users) and no one had received the message. 

Expected Results:  
Expected to send an email to each destination user in TO, or BCC of the email. 

No errors found on system. XP system kept with current MS "critical" patches.
Runs  Mcafee for virus scan, no firewall used on system. This is the only
failure on the system and as stated Communicator 4.7 continues to work
flawlessly for this user.
I have tried to read the FAQ's, User Forums and existing bug reports before
posting this.

Comment 1

[WADA:World Anti-bad-Duping Agency]

Get protocol log and attach log file to this bug (don't paste long log).
See http://www.mozilla.org/quality/mailnews/mail-troubleshoot.html#smtp for
protocol log.
Do not forget to change "protocol:5" to "SMTP:5" for SMTP.
Please note that log file is overlayed on restart of Mozilla.

Comment 2

[Hugh Tebault]

SMTP trace showed email name rejection. Email names converted from Communicator
4.7 found to have the invalid format name "email"@name.com - the " marks were in
error and when removed, allowed the email to be successfully sent.
This may simply be errors induced by conversion of existing names from C4.7

Changed the priority of report to NORMAL. Component changed to INSTALLER

ps: The trace batch file format in XP needs to be

set NSPR_LOG_MODULES=protocol:5
set NSPR_LOG_FILE=c:\tmp\filename
"c:\full path of program.exe"
after each test, rename the filename to filename.x to save each test sequence.

Thank you for the help diagnosing this problem

Comment 3

[Mike Cowperthwaite]

(In reply to comment #2)
> Component changed to INSTALLER

Why was this?

Do I understand comment 2 to mean that the addresses from the old address book 
should have had the quote marks removed?  If so, that's a MIGRATION bug; and I 
imagine there is already a bug open about that problem.

Comment 4

[Gervase Markham [:gerv]]

This is an automated message, with ID "auto-resolve01".

This bug has had no comments for a long time. Statistically, we have found that
bug reports that have not been confirmed by a second user after three months are
highly unlikely to be the source of a fix to the code.

While your input is very important to us, our resources are limited and so we
are asking for your help in focussing our efforts. If you can still reproduce
this problem in the latest version of the product (see below for how to obtain a
copy) or, for feature requests, if it's not present in the latest version and
you still believe we should implement it, please visit the URL of this bug
(given at the top of this mail) and add a comment to that effect, giving more
reproduction information if you have it.

If it is not a problem any longer, you need take no action. If this bug is not
changed in any way in the next two weeks, it will be automatically resolved.
Thank you for your help in this matter.

The latest beta releases can be obtained from:
Firefox:     http://www.mozilla.org/projects/firefox/
Thunderbird: http://www.mozilla.org/products/thunderbird/releases/1.5beta1.html
Seamonkey:   http://www.mozilla.org/projects/seamonkey/

Comment 5

[Gervase Markham [:gerv]]

This bug has been automatically resolved after a period of inactivity (see above
comment). If anyone thinks this is incorrect, they should feel free to reopen it.