279131 - crash importing mail from Outlook 2003 when Outlook folder name contains a \

Status: RESOLVED EXPIRED

(Thunderbird :: Migration, defect)

Description

[Tim George]

User-Agent:       Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; .NET CLR 1.1.4322)
Build Identifier: version 1.0 (20041206)

Importing Mail from Outlook 2003 to Thunderbird, import crashes when a folder 
containing a \ is processed.  After restarting Thunderbird, I see that folder 
contents was imported, but failed renaming folder from temporary name to acutal 
name.  Replaced \ with _ and import was successful.

Reproducible: Always

Steps to Reproduce:
1.Create mail folder in outlook containing \ in folder name
2.Import Mail from Outlook to Thunderbird.
3.Crash happens.

Actual Results:  
2 Application Error messages and application terminated.  Then Mozilla Quality 
Feedback Agent appeared.

Expected Results:  
Replace special characters (i.e. \) with a safe character during import.

Comment 1

[Tim George]

Attachment: First Application Error Dialog

Comment 2

[Tim George]

Attachment: Second Application Error Dialog

Comment 3

[Tim George]

Attachment: Mozilla Quality Feedback Details

Several sections removed to make file small enough to post.  Missing sections
can be forwarded upon request...

Comment 4

[timeless]

we can't use the random bits from the talkback dialog, get talkback working so
that it sends its data to the server and then run talkback and copy the incident
id to this bug.

Comment 5

[Tim George]

Talkback ID's   

TB3181592G (different behavior this time, a test folder was imported with a \
successfully)

TB3181674X - behavior originally reported.  Folder being imported was called
Thawte\Versign and in the Outlook Mail folder in Thunderbird I have a folder
744a274f with the folder's messages...

Comment 6

[timeless]

Incident ID: 3181592
Stack Signature	ntdll.dll + 0x3426d (0x7c93426d) 5c53317f
Product ID	Thunderbird10
Build ID	2004120606
Trigger Time	2005-01-20 09:56:59.0
Platform	Win32
Operating System	Windows NT 5.1 build 2600
Module	ntdll.dll + (0003426d)
URL visited	
User Comments	Importing Outlook 2003 Mail folders and one contained a \ in the
foldername (cause of this crash)
Since Last Crash	4028 sec
Total Uptime	135788 sec
Trigger Reason	Access violation
Source File, Line No.	N/A
Stack Trace 	
ntdll.dll + 0x3426d (0x7c93426d)
msvcrt.dll + 0x1c3c9 (0x77c2c3c9)
msvcrt.dll + 0x1c3e7 (0x77c2c3e7)
msvcrt.dll + 0x1c42e (0x77c2c42e)
nsSubstring::MutatePrep 
[e:/builds/tinderbox/thunderbird-branch/WINNT_5.0_Clobber/mozilla/xpcom/string/src/nsTSubstring.cpp,
line 136]
nsSubstring::ReplacePrep 
[e:/builds/tinderbox/thunderbird-branch/WINNT_5.0_Clobber/mozilla/xpcom/string/src/nsTSubstring.cpp,
line 176]
nsSubstring::Assign 
[e:/builds/tinderbox/thunderbird-branch/WINNT_5.0_Clobber/mozilla/xpcom/string/src/nsTSubstring.cpp,
line 292]
nsImportService::SystemStringToUnicode 
[e:/builds/tinderbox/thunderbird-branch/WINNT_5.0_Clobber/mozilla/mailnews/import/src/nsImportService.cpp,
line 200]
nsOutlookCompose::ConvertSystemStringToUnicode 
[e:/builds/tinderbox/thunderbird-branch/WINNT_5.0_Clobber/mozilla/mailnews/import/outlook/src/nsOutlookCompose.cpp,
line 575]
nsOutlookCompose::SendTheMessage 
[e:/builds/tinderbox/thunderbird-branch/WINNT_5.0_Clobber/mozilla/mailnews/import/outlook/src/nsOutlookCompose.cpp,
line 658]
nsOutlookMail::ImportMailbox 
[e:/builds/tinderbox/thunderbird-branch/WINNT_5.0_Clobber/mozilla/mailnews/import/outlook/src/nsOutlookMail.cpp,
line 507]
ImportOutlookMailImpl::ImportMailbox 
[e:/builds/tinderbox/thunderbird-branch/WINNT_5.0_Clobber/mozilla/mailnews/import/outlook/src/nsOutlookImport.cpp,
line 498]
ImportMailThread 
[e:/builds/tinderbox/thunderbird-branch/WINNT_5.0_Clobber/mozilla/mailnews/import/src/nsImportMail.cpp,
line 910]
_PR_NativeRunThread 
[e:/builds/tinderbox/thunderbird-branch/WINNT_5.0_Clobber/mozilla/nsprpub/pr/src/threads/combined/pruthr.c,
line 455]
kernel32.dll + 0xb50b (0x7c80b50b)

Comment 7

[Tim George]

While I thought this was related to the \ in the folder name, I am no longer 
sure.  I was able to import other folders successfully with a \ in the name and 
they where left with random names and the import did finish successfully...  I 
am now suspicious of several email messages within various folders that either 
caused the import to hang or crash.  I have a pst file that contains three 
messages and at least one of them is causing a crash (if not all)...  I can 
mail the pst file to whomever is working on the issue to assist in debugging...

Comment 8

[Gervase Markham [:gerv]]

This is an automated message, with ID "auto-resolve01".

This bug has had no comments for a long time. Statistically, we have found that
bug reports that have not been confirmed by a second user after three months are
highly unlikely to be the source of a fix to the code.

While your input is very important to us, our resources are limited and so we
are asking for your help in focussing our efforts. If you can still reproduce
this problem in the latest version of the product (see below for how to obtain a
copy) or, for feature requests, if it's not present in the latest version and
you still believe we should implement it, please visit the URL of this bug
(given at the top of this mail) and add a comment to that effect, giving more
reproduction information if you have it.

If it is not a problem any longer, you need take no action. If this bug is not
changed in any way in the next two weeks, it will be automatically resolved.
Thank you for your help in this matter.

The latest beta releases can be obtained from:
Firefox:     http://www.mozilla.org/projects/firefox/
Thunderbird: http://www.mozilla.org/products/thunderbird/releases/1.5beta1.html
Seamonkey:   http://www.mozilla.org/projects/seamonkey/

Comment 9

[Gervase Markham [:gerv]]

This bug has been automatically resolved after a period of inactivity (see above
comment). If anyone thinks this is incorrect, they should feel free to reopen it.