Conforming summary to TFM item 10 at http://www.mozilla.org/projects/tech-evangelism/site/procedures.html#file-new Reporter, when you file a TE bug, please follow the reporting guidelines.
Summary: The browser you are currently using does not meet our 128-bit encryption requirement. → aetna.com - The browser you are currently using does not meet our 128-bit encryption requirement.
(In reply to comment #1) > Reporter, when you file a TE bug, please follow the reporting guidelines. TE person, when you have guidelines put a link somewhere folks have a prayer of finding while reporting a bug. There's a "more info" link on the components page (that most will probably miss), but even people who diligently follow it to http://www.mozilla.org/projects/tech-evangelism/ will find no clue of any bug reporting guidelines. Anyway, confirming. The initially reported URL (https://member.aetna.com/Member_Public/index.html) seems to work again, it redirects to https://www.aetna.com/member/ with a login page. https://member.aetna.com works too. But http://member.aetna.com/ redirects to http://member.aetna.com/member_registration/encrypt_err_real.html as described. it's trying to redirect you to you seem to bypass the initial bogus rejection and get a login page. Can't see if it works past that point without an account.
Actually http(s)://member.aetna.com/ sometimes works, sometimes doesn't. Maybe they have different software running on different servers? So far, though, going directly to https://www.aetna.com/member/ has never failed for me.
> TE person, when you have guidelines put a link somewhere folks have a prayer of > finding while reporting a bug. The only link I provided in comment 1 takes me to "Filing New Site Evangelism Bugs", exactly as I intended it to do for anyone else. I don't understand your problem.
I sent the following letter - have not received a response but I no longer have this problem. Michael Alterman 8 Birch Lane East Windsor, NJ 08520 609-371-0755 firstname.lastname@example.org 2005-02-10 Dr. Wei-Tih Cheng, CIO Aetna, Inc. 151 Farmington Ave. Hartford, CT 06156 860-273-0123 Dear Dr. Cheng; I became a member of Aetna Healthcare on 2004-10-01 and set up a web account using Netscape 7.2. During 2004-11, I switched to Mozilla Firefox 1.0 and accessed my medical information without a problem. During 2005-01, I began experiencing a problem with site access and tried to discuss the issue with technical support. I was told that Firefox does not use 128-bit encryption. I tried to explain that it previously worked with the site and it works with web sites for my bank, my stockbroker and two (2) credit cards and was basically accused of lying. I also left a message for a supervisor that was not returned. I find the behavior of the Aetna web site to be inconsistent. At various times I receive a message that I am not using a browser that uses 128-bit encryption. This can occur when I click on the bookmarked link for the log in page, after entering my log in and submitting it, while moving around the site, or when I log out. Enclosed is a copy of the message. The links I bookmarked are: https://www.aetna.com/member/ https://member.aetna.com/Member_Public/index.html My browser is configured for session cookies. Do you and Aetna support open standards for the Internet? Should you have any questions about Mozilla, please visit www.mozilla.org Please contact me to resolve this issue. The preferred contact method is email - email@example.com. Thank you for your anticipated assistance, Michael Alterman
Status: NEW → RESOLVED
Last Resolved: 14 years ago
Resolution: --- → FIXED
Product: Tech Evangelism → Tech Evangelism Graveyard
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