280381 - Printed page does not match print preview, contains no map images

Status: RESOLVED WORKSFORME

(Core :: Printing: Output, defect)

Description

[Nelson Bolyard (seldom reads bugmail)]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8a6) Gecko/20050111
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8a6) Gecko/20050111

It appears bugzilla has no component for printing.  Brilliant!  

Every attempt to print a map from the Switchboard site prints pages
that are blank except for headers and footers.  Print previous looks
perfect, but when printed, content is empty.  

Reproducible: Always

Steps to Reproduce:
1. Visit above cited URL, which is a B&W map of Fremont California. 
If the above URL doesn't work, you should be able to reproduce it with 
these alternative steps:
  1a) go to http://www.switchboard.com/
  1b) if necessary, click the Find a business" tab.
  1c) enter this info:
       Business Name: Southern Heritage Bar-B-Q & Fish
       City         : Fremont
       State        : CA
      Click Search
  1d) when you get the page for that business, click the "map" link
      about half way down the page
  1e) when you get that map, click on the button that says 
      "Black and white"
  1f) when you get that B&W map, click the button that says "Less Detail"
  1g) when you get that map, find the link (just below the map) that says
      Problems printing? Get a Printable Map. and click that link.
2. print preview that page.  Set the page to scale at 100% (not shrink)
   You will see two pages.  They will look right, with info about the 
   business and with the map image clearly shown.
3. Attempt to print the page

Actual Results:  
You get printed pages that contain none of the information about the 
business and that do not contain the image of the map.  

Expected Results:  
Should have printed a page that looks exactly like the print preview,
including the information about the business and the map image.

IE prints this page flawlessly, which pretty well shows that the
things common to Seamonkey and IE (e.g. printer, printer driver,
display driver, etc.) are not to blame.  

I really HATE having to run IE.  It's such a security hole.
But I MUST print these maps somehow, and Seamonkey just won't.

I consider the inability to print what is shown by print preview
to be a major feature of Seamonkey that is broken.

Comment 1

[Nelson Bolyard (seldom reads bugmail)]

Changing product, on advice from Steven Donner.

Comment 2

[Boris Zbarsky [:bzbarsky]]

stephend, can you reproduce this?  It worksforme in a current trunk Linux build,
but maybe this is a Windows GFX issue?

Comment 3

[Stephen Donner [:stephend] Not actively reading bugmail]

I can print relatively well with build 2005-02-07-06, Seamonkey trunk on Windows
XP using an HP 8150 laser printer.

The right side of the printout is clipped at 1/2 of the Maps & Directions tab on
the resulting page, but other than that, everything is fine.

Comment 4

[Nelson Bolyard (seldom reads bugmail)]

his problem remains 100% reproducible at home, but works for me with 1.8b
on WinXP at work.   Don't know if the problem is mozilla or printer driver
or ... ?? 

Marking worksforme. :/

Comment 5

[Nelson Bolyard (seldom reads bugmail)]

Hmm.  I'm sure I typed "This problem"... 
Anyway, I can only reproduce it on one box (I run seamonkey on many boxes).
And since others are not experiencing it, there is no strong case that this
is a mozilla error.