280475 - Unable to send attachments, or mail which contains anything other than plain text.

Status: RESOLVED WORKSFORME

(Thunderbird :: Message Compose Window, defect)

Description

[philipn]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.5) Gecko/20041107 Firefox/1.0
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.5) Gecko/20041107 Firefox/1.0

I can't send mail with attachments, or forward mail, or create new mail which
has anything other than plain text in the body of the mail. I'm using TB 1.0
with Earthlink as my ISP. Standard SMTP mail server for outgoing mail.


Reproducible: Always

Steps to Reproduce:
1.Open mail
2.Select "Forward"
3.Enter recipient address
4.Hit "Send"
5.Get 3 prompts "send in plain text..." etc.
6.Select "Send in plain text and html"
7.Get message saying the mail is being delivered.
8.Eventually get a timeout from the earthlink smtp server.

Actual Results:  
I get the following message:
Error "A error occurred while sending mail. The mail server responded:
pop.....earthlink.net.SMTP. Incoming data timeout- closing connection" 

Expected Results:  
Sent the mail.

If I select "Send in plain text" the mail is successfully sent.
I recently migrated from the Netscape mail, where everything worked fine (which
seems to rule out a problem with the Earthlink server). I've tweaked all of the
mail & server, and addressbook options to try to find a workaround, without
success (it occurs whether the recipient is in my address book or not). I have
not set the severity to major (though it's critical for me), as I reckon there
is a fix out there somewhere, or I've done somehting dumb!

Comment 1

[Gervase Markham [:gerv]]

This is an automated message, with ID "auto-resolve01".

This bug has had no comments for a long time. Statistically, we have found that
bug reports that have not been confirmed by a second user after three months are
highly unlikely to be the source of a fix to the code.

While your input is very important to us, our resources are limited and so we
are asking for your help in focussing our efforts. If you can still reproduce
this problem in the latest version of the product (see below for how to obtain a
copy) or, for feature requests, if it's not present in the latest version and
you still believe we should implement it, please visit the URL of this bug
(given at the top of this mail) and add a comment to that effect, giving more
reproduction information if you have it.

If it is not a problem any longer, you need take no action. If this bug is not
changed in any way in the next two weeks, it will be automatically resolved.
Thank you for your help in this matter.

The latest beta releases can be obtained from:
Firefox:     http://www.mozilla.org/projects/firefox/
Thunderbird: http://www.mozilla.org/products/thunderbird/releases/1.5beta1.html
Seamonkey:   http://www.mozilla.org/projects/seamonkey/

Comment 2

[karim emmanuelle tabbara]

I can reproduce this bug exactly the same way.
The same msseage with no attachements is sent correctly.
The size of the file attached seeems to have an effect on the issue.
If the attachement is approximatively grater than 200ko mail is not sent.

This bug is very critical.
I use smtp.wanadoo.fr server.
I have contacted wanadoo, and they do not notice anything rong.
My internet connection is quite slow, 64k and it might be only a broblem du to
time out.
But there are no time out options to set on the accounts.

Comment 3

[karim emmanuelle tabbara]

Not a bug !

My girlfriend (& wife) has finally found what was rong :
We use avast scan virus (good program) that was scannig outgoing smtp mails...
She unchecked this option and now everything works well.
There was a timeout error du to this program...

[e-mail] please check if you are not using any program of that sort

karim & emmanuelle

Comment 4

[karim emmanuelle tabbara]

Had a similar apparently bug, but in fact it was Avast antivirus software that
was checking each sended mail, therefore the timeout became too long on some
messages, and ISP broke connection. Took me hours to find out, a good deal would
be to notice end users to check their antivirus parameters.

Comment 5

[Mike Cowperthwaite]

No response from reporter => WFM.