280642 - pc randomly reboots, whether firefox runs or not... stops when firefox uninstalled!

Status: VERIFIED INVALID

(Firefox :: Shell Integration, defect)

Description

[Chris]

User-Agent:       Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; .NET CLR 1.1.4322)
Build Identifier: Latest build on website

The pc was randomly rebooting when firefox was running, sometimes every 5-10 
minutes, and also AT THE LOGON PROMPT! Nothing ever showed in the event log, 
and no errors came up. Just a sudden reboot. happened during use AND if left 
alone.

I tried everything I could think of to troubleshoot and eventually someone non-
technical pinpointed it by uninstalling firefox. No more reboots.

Windows is xp sp1 + all latest updates. Think it was an incompatability with 
the build of image EDS use on their pcs in work.

Thought it might be of some interest to you, I;ve never seen this before with 
a browser. Firefox works perfectly on my home pc.

Reproducible: Always

Steps to Reproduce:
1.use pc,
2.dont' use pc,
3.it happens at random.

Actual Results:  
when it rebooted it just blanked screen, posted and carried on.

Expected Results:  
not rebooted the pc!

It's only happened this time on this build so obviously it's not wide-user 
critical, but it may be of use to you.

Comment 1

[Matthias Versen [:Matti]]

Only a driver or application running in the kernel mode can crash your system
but Firefox is a user application.

That means that firefox can't be the reason for your reboots, it only triggers a
bug in one of your kernel mode drivers.

YYou can try to disable the automatic reboot under
systemcontrol\system\advanced\.. and you should see the BSOD ("Blue Screen of
Death"). There might be some informations in this BSOD who could help to find
the buggy driver.


-> invalid 

Comment 2

[Chris]

That's what I thought, I didn't believe it ran at service/kernel level.

Then last night the pretty non technical user who said they fixed it also 
mentioned they (frighteningly) swapped the motherboard as well. Astonishingly 
the pc works ok. They didn't think to remember to tell me that.

I think it was a hardware issue, sorry to have raised it!

Comment 3

[Mike Connor [:mconnor]]

Random reboots sans bluescreen are hardware, pretty much universally. :)