280758 - Firefox shuts down when opening www.dslrexchange.com homepage

Status: RESOLVED WORKSFORME

(Firefox :: General, defect)

Description

[Frank]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.5) Gecko/20041107 Firefox/1.0
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.5) Gecko/20041107 Firefox/1.0

Firefox shuts down when trying to open the www.dslrexchange.com homepage. The
problem does not occur when trying to open a subpage, such as
www.dslrexchange.com/forum.

Reproducible: Always

Steps to Reproduce:
1. Type www.dslrexchange.com on the address bar
2. Press Enter
3.

Actual Results:  
Firefox closes, sometimes immediately, sometimes after showing the page for a
fraction of a second. No error messages are given.

Expected Results:  
Firefox should have opened the page or reported an error.

The same problem occurs when IE tries to open this page.

Comment 1

[Frank]

Oops... the subpage URL should be http://www.dslrexchange.com/forums/

Comment 2

[Henrik Gemal]

no crash here:
Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8b) Gecko/20050201 Firefox/1.0+

Comment 3

[Patrick]

no crash here.
reporter, can you post a talkback id or something?

Comment 4

[Ben Fowler]

Mozilla/5.0 (Macintosh; U; PPC Mac OS X Mach-O; en-US; rv:1.8b) Gecko/20050203
Firefox/1.0+

No crash on either of the URLs given.

WFM

Comment 5

[Frank]

Tried it again and the problem is still there (only for www.dslrexchange.com). I
use Firefox a lot and have not encountered any such problem with any other
website. There's no Talkback ID as Firefox does not report any errors and
neither does XP. Firefox just closes (all tabs, but not other Firefox windows).
If I click on the link in this bug report, the dslrexchange homepage will open a
new tab without closing Firefox. Once I activate the tab, however, Firefox
closes. I have not visited the dslrexchange homepage before, so I do not what
happened in the past. 

Perhaps the error is related to one of the extensions that I use: FlashGot,
ieview, Print Preview, Disable Targets For Downloads, Adblock, FirefoxView,
Favorites Converter (export), OpenBook, Sage, Download Manager Tweak, Tabbrowser
Preferences, Copy Plain Text, Linkification, CuteMenus, Forecastfox,
OpenNewWindowFromHere, Enhanced History Manager, Linky.

Comment 6

[Patrick]

Frank, can you try with a clean profile [make a new profile using the profile
manager] and try to narrow the problem down.

Also, for next bug report, it may help if you mention that you've got all these
extensions and possibly themes installed.

Comment 7

[Nickolay_Ponomarev]

WFM Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.5) Gecko/20041107
Firefox/1.0 too. Probably extensions-related.

Comment 8

[Frank]

As per your suggestions I disabled all extensions. The problem was still there,
however. Then I deleted my entire profile and created a new one. All extensions,
themes and other user settings were gone, but the problem was not. After typing
www.dslrexchange.com in the address bar, Firefox closes the active window. I
also tried different settings for Matrox PowerDesk, which causes some programs
to crash. This can be avoided by disabling it for any application that it is
incompatible with. But unfortunately, disabling it for Firefox does not resolve
the issue either.

If you have any new suggestions that may help us localize the cause of this
problem, let me know. 

Comment 9

[Ben Fowler]

Mozilla/5.0 (Macintosh; U; PPC Mac OS X Mach-O; en-US; rv:1.8b) Gecko/20050205
Firefox/1.0+

Still WFM.

What is meant by "The same problem occurs when IE tries to open this page."?

Could you be running some sort of malware???

Are you able to try with a brand new install of Windows NT 5.1 ...

Comment 10

[Frank]

IE will give exactly the same response: close immediately. As far as I can tell,
there is no "malware". Firewall, anti-virus, and anti-spyware programs all
report a clean system. In my opinion there are two options:

1. Either there is something wrong with my system. This is possible, but not
necessarily true. I have been and am using my system intensively for browsing
the Internet and have not run into this problem or anything like it with any (!)
other web page.

2. Or there is something funny on this particular web page, which triggers
something through Firefox or IE that causes Firefox's or IE's active window only
to crash. Firefox should never shut down quietly, however, but report an error
if something is wrong.

Comment 11

[Ben Fowler]

I resolve www.dslrexchange.com to 63.105.26.35 , Do you agree?

Can you download the HTML with, say, curl? If so, can you load just
the HTML without a crash?

Could it be a flash or Java problem?

Or a bogus image - some of the gifs are 0 by 0 pixels; some of
the jpgs are sent as type text/html

Comment 12

[Frank]

Ben, I downloaded http://www.dslrexchange.com/index.htm only, cleared Firefox
and IE's caches, instructed my firewall to stop all internet activity and opened
the downloaded file. Again, both Firefox and IE close while opening the file.
Unfortunately I do not know enough about either Java or Flash to make any
comment on that.

Comment 13

[Ben Fowler]

(In reply to comment #12)
> Ben, I downloaded http://www.dslrexchange.com/index.htm only, cleared Firefox
> and IE's caches, instructed my firewall to stop all internet activity and opened
> the downloaded file. Again, both Firefox and IE close while opening the file.
> Unfortunately I do not know enough about either Java or Flash to make any
> comment on that.

Thank you.

If I read that correctly, you have file which when loaded from your local
disk is (more or less) guaranteed to crash Firefox. Could I trouble you to
attach it to this bug. I am sure that someone will be very interested
in diagnosising the problem.

Comment 14

[Frank]

Attachment: Source of webpage that closes Firefox

The attachment contains the requested HTML source of the www.dslrexchange.com
homepage which closes the active window of Firefox. If all internet activities
are blocked by the Firewall and the cache of Firefox is clear, this will happen
after a short delay of about one second. The HTML file was retrieved with a
download manager. Only the file in the attachment was downloaded, no other
files (images etc.).

Comment 15

[Frank]

In response to Ben's suggestion, I would like to add that the version of Java
that Firefox installed on my system is Sun Java 2 Platform Standard Edition,
version 1.5.0, build 1.5.0-b64. According to the plug-in's update service, this
is the current version.

Comment 16

[Ben Fowler]

Mozilla/5.0 (Macintosh; U; PPC Mac OS X Mach-O; en-US; rv:1.8b) Gecko/20050207
Firefox/1.0+

(In reply to comment #14)
> Created an attachment (id=173631) [edit]
> Source of webpage that closes Firefox
> 
> The attachment contains the requested HTML source of the www.dslrexchange.com
> homepage which closes the active window of Firefox. 

No crash for me

There are 113 validation errors.

Is there sort of self.close( ) in the javascript?

Does the close behaviour occur if you disable javascript

Comment 17

[Frank]

Ben, after disabling JavaScript in Firefox, stopping all internet activity, and
clearing the cache of Firefox, the problem is still there. And also if Java is
disabled too in Firefox.

Comment 18

[Ben Fowler]

(In reply to comment #5)
> Tried it again and the problem is still there (only for www.dslrexchange.com). I
> use Firefox a lot and have not encountered any such problem with any other
> website. There's no Talkback ID as Firefox does not report any errors and
> neither does XP. Firefox just closes (all tabs, but not other Firefox 
> windows).

Can we revisit this part again? When Firefox closes all tabs, do you still have 
the Firefox menus? Can you open a new Window? (Or do you have to restart Firefox).

Comment 19

[Frank]

I just opened two Firefox windows, each with multiple tabs, closed the firewall,
disabled Java and JavaScript, and cleared the cache of Firefox. Then I tried to
open the htm file that is attached with this report. Again, after a delay of
about one second, it fully closed the window (including all its tabs) of Firefox
that is was being opened into. The other Firefox window was unaffected,
including all its tabs.

Comment 20

[Ben Fowler]

(In reply to comment #19)
> I just opened two Firefox windows, each with multiple tabs, closed the firewall,
> disabled Java and JavaScript, and cleared the cache of Firefox. Then I tried to
> open the htm file that is attached with this report. Again, after a delay of
> about one second, it fully closed the window (including all its tabs) of Firefox
> that is was being opened into. The other Firefox window was unaffected,
> including all its tabs.

OK. I will se if I can reproduce that. It looks as though Firefox is not crashing,
which is why I suggested that something in the page was requesting a window close
in comment 16 .

Comment 21

[Ryuichi KUBUKI]

WFM on Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9a1) Gecko/20050909
Firefox/1.6a1