Closed Bug 280784 Opened 19 years ago Closed 19 years ago

Mail will not download from server if "Unknown" in To, From, Subject lines

Categories

(SeaMonkey :: MailNews: Message Display, defect)

1.7 Branch
x86
Windows 2000
defect
Not set
critical

Tracking

(Not tracked)

RESOLVED DUPLICATE of bug 228649

People

(Reporter: gasearch, Assigned: sspitzer)

Details

Attachments

(3 files)

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.7.5) Gecko/20041217
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.7.5) Gecko/20041217

Example of header that causes problem:

Example 1
Return-Path: <aghwixpcpvlc@fresh.de>
Delivered-To: 81-gasearch@gasearch.com
Received: (qmail 11465 invoked from network); 2 Feb 2005 13:39:44 -0000
Received: from unknown (HELO ZIOLO) (212.182.40.151)
  by champagnearts.com with SMTP; 2 Feb 2005 13:39:44 -0000
Received: from candidacy.free.net.nz ([216.155.44.250])
          by katharine.buffaloblizzard.com
          (InterMail vK.4.04.00.03 3[3

Example 2
Return-Path: <xdfujzgvgiml@pakcenter.com>
Delivered-To: 81-gasearch@gasearch.com
Received: (qmail 11313 invoked from network); 2 Feb 2005 13:38:00 -0000
Received: from dsl-201-135-205-154.prod-infinitum.com.mx (201.135.205.154)
  by dallaselectricbikes.com with SMTP; 2 Feb 2005 13:38:00 -0000
Received: from narrate.iname.com ([208.254.3.160])
 by moat.iname.com (Sun Java System Messaging Server 6.1 HotFix 0.05 (built
 Aug 27 2004)) with ESMTP id <0A9V00IF1[3

Example 3
Return-Path: <ksktset@building.com>
Delivered-To: 81-gasearch@gasearch.com
Received: (qmail 4448 invoked from network); 2 Feb 2005 12:02:32 -0000
Received: from softdnserror (HELO 66.101.58.11) (65.243.168.243)
  by evtech.us with SMTP; 2 Feb 2005 12:02:32 -0000
Received: from ausi.com ([216.218.243.19])
          by apothecary.australianmalls.com
          (InterMail vK.4.04.00.00 006-6[3

Reproducible: Always

Steps to Reproduce:
1. Run eMail download, and the program "freezes" when it hits the specific eMail
2. I have to close eMail, open a browers, use 3rd party MyEmail.com to access
3. Manually delete the "Unknown" labeled eMails
4. Mozilla will then allow all eMails to be downloaded from server

Actual Results:  
Mozilla "freezes" and will not download any eMails until I use a 3rd party web
browser to manually view and delete the culprit eMails.

Expected Results:  
emails should be downloaded and then either treated as Spam or allow me to
manually delete the culprit eMails
Version: unspecified → 1.7 Branch
Is this a POP or IMAP mail account?

Those headers you supplied are very incomplete; can you provide an entire 
message source for one of the failing the messages?  If so, please save the 
source as a file and attach it to the bug, rather than pasting it into a 
comment.
do you have a virus checker installed? Some virus checkers have been known to
intercept message like this at the protocol level and hang our pop3 download
code by corrupting the download stream.
Bug 228649 is an example of problem David mentioned.
 Bug 228649 : Unable to download mail from pop3 server caused by junk email
Get protocol log and attach log file to this bug(don't paste long data).
See http://www.mozilla.org/quality/mailnews/mail-troubleshoot.html#pop for
protocol log.
Don't forget to change "protocol:5" to "POP3:5" when POP3.
Please note that log file is overlayed on restart.
I will continue to run the Log routine and upload additional logs as they
occur.
2nd log of problem
Attached file 3rd log of email
The email program is frozen.  When I try to "Get Mail", a screen displays
saying "Processing Folder"

I had to shut the programs down, and "Log Off Administrator" to get email
program to work.
Have the 3 logs been helpful in looking at the bug?  Or, do you need more logs,
or maybe different research data?
Joe, from what I can tell from those logs, no data is coming back from the pop3
server for those messages, which is a symptom of a virus checker scanning the
port and just eating the data before the client can see it.
David,

The virus checker I am using is Norton Anti-Virus 2004 v10.0.1.13   Are you
thinking that Norton is causing this problem?
yes, looks like it.
resolving as dup. In newer builds, you should get an alert that the download
timed out...

*** This bug has been marked as a duplicate of 228649 ***
Status: UNCONFIRMED → RESOLVED
Closed: 19 years ago
Resolution: --- → DUPLICATE
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