User-Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.5) Gecko/20041107 Firefox/1.0 Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.5) Gecko/20041107 Firefox/1.0 At Merriam-Webster Online (http://www.m-w.com/) when I try to listen to a word there is a message bar at the top that says "additional plugins are required to display all the media on this page - install missing plugins" So I click on install missing plugins and it says "following plugins are available - Apple Quicktime 6.5.1" I click next to install but I get this message "Firefox finished installing the missing plugins: Apple Quicktime 6.5.1 - Not Available - Manual Install" So I click on Manual Install and it takes me to the Apple Quicktime website where I check off what I need for the download and click download. It then takes me to the next page that says "Congratulations - Your download will start automatically. If it does not, click this link: ." Well there isn't a link, just a period. I check to see if I can hear the sound at Merriam-Webster Online but it still gives me the same message that additional plugins are required. This isn't the first time I've had this problem with a website. Though I can play the movie trailers at quicktime without a problem. Reproducible: Always Steps to Reproduce: 1. I click on install missing plugins 2. I check off available plugins Apple Quicktime 6.5.1 and click next. 3. Message says Firefox finished installing the missing plugins: Apple Quicktime 6.5.1 - Not Available. Manual Install. 4. I click manual install which takes me to the apple quicktime website. 5. I follow the instructions for downloading and click download. 6. Message says congratulations - Your download will start automatically. If it does not, click this link: . 7. There isn't any link to click and the download doesn't start. Actual Results: The player doesn't install, though it seems that the player is installed because quicktime player trailers will play. But the sound still won't play at Merriam-Webster Online, it still tells me that I need aditional plugins. Expected Results: Downloading box for installing quicktime. First time user with Firefox, so everything is set at default.
Your bug is with Firefox, not with Bugzilla, so setting the product (and, I hope, the component) appropriately.
Component: Bugzilla-General → Plugin Finder Service
Product: Bugzilla → Firefox
Assignee: general → doronr
QA Contact: default-qa → plugin.finder
(In reply to comment #1) > Your bug is with Firefox, not with Bugzilla, so setting the product (and, I > hope, the component) appropriately. I'm not sure what I am to do now? Do I forward my problem some place else (email@example.com)? I tried reinstalling the plugin again today, but the same thing still happens.
I see a link there, is this still a problem for you? You can also navigate to that download (URL) under http://www.apple.com/quicktime/download/standalone/
I'm having the same problem. The link is there for clicking, and the program installs correctly, <i>but the plugin still does not register.</i> So now I have Quicktime 7 installed, but firefox doesn't know its there. I tried reinstalling quicktime, firefox, re-downloading an old version of quicktime, but nothing works. I can hear no sound from my webpages. also, could you change the subject to include the word quicktime? it makes it easier to find.
This is an automated message, with ID "auto-resolve01". This bug has had no comments for a long time. Statistically, we have found that bug reports that have not been confirmed by a second user after three months are highly unlikely to be the source of a fix to the code. While your input is very important to us, our resources are limited and so we are asking for your help in focussing our efforts. If you can still reproduce this problem in the latest version of the product (see below for how to obtain a copy) or, for feature requests, if it's not present in the latest version and you still believe we should implement it, please visit the URL of this bug (given at the top of this mail) and add a comment to that effect, giving more reproduction information if you have it. If it is not a problem any longer, you need take no action. If this bug is not changed in any way in the next two weeks, it will be automatically resolved. Thank you for your help in this matter. The latest beta releases can be obtained from: Firefox: http://www.mozilla.org/projects/firefox/ Thunderbird: http://www.mozilla.org/products/thunderbird/releases/1.5beta1.html Seamonkey: http://www.mozilla.org/projects/seamonkey/
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Status: UNCONFIRMED → RESOLVED
Last Resolved: 14 years ago
Resolution: --- → EXPIRED
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