User-Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.5) Gecko/20041107 Firefox/1.0 Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.5) Gecko/20041107 Firefox/1.0 At Merriam-Webster Online (http://www.m-w.com/) when I try to listen to a word there is a message bar at the top that says "additional plugins are required to display all the media on this page - install missing plugins" So I click on install missing plugins and it says "following plugins are available - Apple Quicktime 6.5.1" I click next to install but I get this message "Firefox finished installing the missing plugins: Apple Quicktime 6.5.1 - Not Available - Manual Install" So I click on Manual Install and it takes me to the Apple Quicktime website where I check off what I need for the download and click download. It then takes me to the next page that says "Congratulations - Your download will start automatically. If it does not, click this link: ." Well there isn't a link, just a period. I check to see if I can hear the sound at Merriam-Webster Online but it still gives me the same message that additional plugins are required. This isn't the first time I've had this problem with a website. Though I can play the movie trailers at quicktime without a problem. Reproducible: Always Steps to Reproduce: 1. I click on install missing plugins 2. I check off available plugins Apple Quicktime 6.5.1 and click next. 3. Message says Firefox finished installing the missing plugins: Apple Quicktime 6.5.1 - Not Available. Manual Install. 4. I click manual install which takes me to the apple quicktime website. 5. I follow the instructions for downloading and click download. 6. Message says congratulations - Your download will start automatically. If it does not, click this link: . 7. There isn't any link to click and the download doesn't start. Actual Results: The player doesn't install, though it seems that the player is installed because quicktime player trailers will play. But the sound still won't play at Merriam-Webster Online, it still tells me that I need aditional plugins. Expected Results: Downloading box for installing quicktime. First time user with Firefox, so everything is set at default.
Your bug is with Firefox, not with Bugzilla, so setting the product (and, I hope, the component) appropriately.
(In reply to comment #1) > Your bug is with Firefox, not with Bugzilla, so setting the product (and, I > hope, the component) appropriately. I'm not sure what I am to do now? Do I forward my problem some place else (email@example.com)? I tried reinstalling the plugin again today, but the same thing still happens.
I see a link there, is this still a problem for you? You can also navigate to that download (URL) under http://www.apple.com/quicktime/download/standalone/
I'm having the same problem. The link is there for clicking, and the program installs correctly, <i>but the plugin still does not register.</i> So now I have Quicktime 7 installed, but firefox doesn't know its there. I tried reinstalling quicktime, firefox, re-downloading an old version of quicktime, but nothing works. I can hear no sound from my webpages. also, could you change the subject to include the word quicktime? it makes it easier to find.
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