280965 - Additional required plugins don't install after clicking install missing plugins.

Status: RESOLVED EXPIRED

(Toolkit Graveyard :: Plugin Finder Service, defect)

Description

[Brenz]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.5) Gecko/20041107 Firefox/1.0
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.5) Gecko/20041107 Firefox/1.0

At Merriam-Webster Online (http://www.m-w.com/) when I try to listen to a word
there is a message bar at the top that says "additional plugins are required to
display all the media on this page - install missing plugins" So I click on
install missing plugins and it says "following plugins are available - Apple
Quicktime 6.5.1" I click next to install but I get this message "Firefox
finished installing the missing plugins: Apple Quicktime 6.5.1 - Not Available -
Manual Install" So I click on Manual Install and it takes me to the Apple
Quicktime website where I check off what I need for the download and click
download. It then takes me to the next page that says "Congratulations - Your
download will start automatically. If it does not, click this link: ." Well
there isn't a link, just a period. I check to see if I can hear the sound at
Merriam-Webster Online but it still gives me the same message that additional
plugins are required. 

This isn't the first time I've had this problem with a website. Though I can
play the movie trailers at quicktime without a problem. 

Reproducible: Always

Steps to Reproduce:
1. I click on install missing plugins
2. I check off available plugins Apple Quicktime 6.5.1 and click next.
3. Message says Firefox finished installing the missing plugins: Apple Quicktime
6.5.1 - Not Available. Manual Install.
4. I click manual install which takes me to the apple quicktime website. 
5. I follow the instructions for downloading and click download.
6. Message says congratulations - Your download will start automatically. If it
does not, click this link: .
7. There isn't any link to click and the download doesn't start. 
Actual Results:  
The player doesn't install, though it seems that the player is installed because
quicktime player trailers will play. But the sound still won't play at
Merriam-Webster Online, it still tells me that I need aditional plugins. 

Expected Results:  
Downloading box for installing quicktime. 

First time user with Firefox, so everything is set at default.

Comment 1

[Shane H. W. Travis]

Your bug is with Firefox, not with Bugzilla, so setting the product (and, I 
hope, the component) appropriately.

Comment 2

[Brenz]

(In reply to comment #1)
> Your bug is with Firefox, not with Bugzilla, so setting the product (and, I 
> hope, the component) appropriately.

I'm not sure what I am to do now? Do I forward my problem some place else
([e-mail])? I tried reinstalling the plugin again today, but
the same thing still happens. 

Comment 3

[Frank Wein [:mcsmurf]]

I see a link there, is this still a problem for you? You can also navigate to
that download (URL) under http://www.apple.com/quicktime/download/standalone/

Comment 4

[Andrej]

I'm having the same problem. The link is there for clicking, and the program
installs correctly, 

<i>but the plugin still does not register.</i>

So now I have Quicktime 7 installed, but firefox doesn't know its there. I tried
reinstalling quicktime, firefox, re-downloading an old version of quicktime, but
nothing works. I can hear no sound from my webpages.

also, could you change the subject to include the word quicktime? it makes it
easier to find.

Comment 5

[Gervase Markham [:gerv]]

This is an automated message, with ID "auto-resolve01".

This bug has had no comments for a long time. Statistically, we have found that
bug reports that have not been confirmed by a second user after three months are
highly unlikely to be the source of a fix to the code.

While your input is very important to us, our resources are limited and so we
are asking for your help in focussing our efforts. If you can still reproduce
this problem in the latest version of the product (see below for how to obtain a
copy) or, for feature requests, if it's not present in the latest version and
you still believe we should implement it, please visit the URL of this bug
(given at the top of this mail) and add a comment to that effect, giving more
reproduction information if you have it.

If it is not a problem any longer, you need take no action. If this bug is not
changed in any way in the next two weeks, it will be automatically resolved.
Thank you for your help in this matter.

The latest beta releases can be obtained from:
Firefox:     http://www.mozilla.org/projects/firefox/
Thunderbird: http://www.mozilla.org/products/thunderbird/releases/1.5beta1.html
Seamonkey:   http://www.mozilla.org/projects/seamonkey/

Comment 6

[Gervase Markham [:gerv]]

This bug has been automatically resolved after a period of inactivity (see above
comment). If anyone thinks this is incorrect, they should feel free to reopen it.