Closed Bug 280980 Opened 19 years ago Closed 19 years ago

File that downloads not recognized as application by OSX (appears as excel file)

Categories

(Webtools :: Bouncer, defect, P1)

PowerPC
macOS
defect

Tracking

(Not tracked)

RESOLVED FIXED

People

(Reporter: dellantonio, Assigned: morgamic)

References

Details

(Whiteboard: Code complete 11/23, Deploying ~11/25)

User-Agent:       Mozilla/4.0 (compatible; MSIE 5.23; Mac_PowerPC)
Build Identifier: 

When I click on the download link for Firefox OSX, the name of the downloaded file is 
"download.mozilla.org" -- it opens as a text document.  I tried this a couple of times.

Thanks!

Reproducible: Always
Have you tried opening it with Disk Utility/Disk Copy? It sounds to me like it's
just a misnamed .dmg file.
WFM - you might want to try one of the mirrors
http://www.mozilla.org/mirrors.html it is possible that you got redirected to a
bad one.
Assignee: bugs → kveton
Component: Installer → FTP: Mirrors
Product: Firefox → mozilla.org
QA Contact: bugzilla → myk
Whiteboard: DUPEME
Version: unspecified → other
There are mirrors that are offering dmg files as text/plain.  It's been on my
list to inspect all mirrors to find the offending ones and send a general notice
letting them know they're misconfigured.
Scott, if you'd prefer to take this task off my plate, have at it.  Otherwise,
feel free to reassign this bug to me.
The following sites were broken:

AOL - Virginia2 - (us) => http://64.12.168.21/pub/mozilla.org
Artfiles.org (de) => http://www.artfiles.org/mozilla.org
Cloud9.net (us) => http://mirrors.cloud9.net/pub/mozilla/
Cygnal.ca => http://mozilla.mirror.cygnal.ca
Etf.gb.ac.yu => http://mirror.etf.bg.ac.yu/mozilla
ftp.chg.ru => http://ftp.chg.ru/pub/WWW/mozilla
ftp.cnnet.upr.edu (Puerto Rico) => http://mozilla.cnnet.upr.edu
Hoobly.com (us) => http://mozilla.mirrors.hoobly.com
Mirrorspace.org (de) => http://www.mirrorspace.org/mozilla
Pacific.net.au => http://mozilla.mirror.pacific.net.au
Rediris.es => http://sunsite.rediris.es/pub/mozilla.org
Skynet.be => http://mozilla.mirrors.skynet.be/pub/ftp.mozilla.org
Speednetwork.de => http://mirrors.speednetwork.de/mozilla.org
Sunsite.icm.edu.pl => http://sunsite.icm.edu.pl/pub/mozilla

I've updated the mirror sentry to check for the mime-type of text/plain on OSX
downloads and then disable those mirrors that have the problem.  When v2.0
bouncer comes out we can actually notify folks but for now we should be okay.
Status: UNCONFIRMED → RESOLVED
Closed: 19 years ago
Resolution: --- → FIXED
Oh mama! :)  Thanks Scott!
reopening, we got complaints from European users about it in the last few days,
we checked it with IE 5.2.3 this morning and indeed the bug is back.
Status: RESOLVED → UNCONFIRMED
Resolution: FIXED → ---
Status: UNCONFIRMED → NEW
Ever confirmed: true
*** Bug 287747 has been marked as a duplicate of this bug. ***
*** Bug 284786 has been marked as a duplicate of this bug. ***
Assignee: kveton → morgamic
Component: FTP: Mirrors → Bouncer
Product: mozilla.org → Webtools
QA Contact: myk → kveton
This appears to be a problem with the sentry script that is supposed to be
screening the mirrors to make sure they have the file and are serving it as the
right type.  It appears that sites which actually don't have the file aren't
being removed from the pool, which results in a text/html file containing the
error message if your browser isn't smart enough to catch it.
*** Bug 303155 has been marked as a duplicate of this bug. ***
(In reply to comment #10)
> It appears that sites which actually don't have the file aren't
> being removed from the pool, which results in a text/html file containing the
> error message if your browser isn't smart enough to catch it.

We're seeing a lot of people with this problem in the forums. They're not ending
up with HTML files, they're ending up with "download.mozilla.org", which,
renamed to .dmg, work just fine.
*** Bug 311407 has been marked as a duplicate of this bug. ***
*** Bug 312754 has been marked as a duplicate of this bug. ***
*** Bug 312754 has been marked as a duplicate of this bug. ***
*** Bug 316622 has been marked as a duplicate of this bug. ***
*** Bug 300846 has been marked as a duplicate of this bug. ***
*** Bug 301933 has been marked as a duplicate of this bug. ***
*** Bug 287942 has been marked as a duplicate of this bug. ***
Summary: File that downloads not recognized as application by OSX → File that downloads not recognized as application by OSX (appears as excel file)
Whiteboard: DUPEME
*** Bug 289346 has been marked as a duplicate of this bug. ***
The "installer is an excel file" problem seems to be an issue common to people using IE on the mac.
*** Bug 316773 has been marked as a duplicate of this bug. ***
This could be the result of sentry runs taking to long to complete.  Scott requested an admin_disable function a couple of weeks ago (for both versions) for outdated products/versions in order to shorten Sentry's runtime.

A shorter runtime should improve Sentry's ability to catch and disable improper MacOSX mime-types before they get hit by anyone, and we can use some existing scripts to figure out which mirrors are having this problem so they can be contacted.
Status: NEW → ASSIGNED
Priority: -- → P1
Whiteboard: Will resolve by 11/17
Code is complete, will push this into production after I've done some more testing on the Mime-Type scripts.  Sorry for the delay.
Whiteboard: Will resolve by 11/17 → Code complete 11/23, Deploying ~11/25
Sentry was updated to only accept only application/x-apple-diskimage instead of that _and_ application/octet-stream.  So any OSX files with any mime-type instead of application/x-apple-diskimage will be disabled.  Are there still files being offered incorrectly?
Status: ASSIGNED → RESOLVED
Closed: 19 years ago19 years ago
Resolution: --- → FIXED
QA Contact: kveton → bouncer
(In reply to comment #2)
> WFM - you might want to try one of the mirrors
> http://www.mozilla.org/mirrors.html it is possible that you got redirected to a
> bad one.

(In reply to comment #0)
> User-Agent:       Mozilla/4.0 (compatible; MSIE 5.23; Mac_PowerPC)
> Build Identifier: 
> 
> When I click on the download link for Firefox OSX, the name of the downloaded file is 
> "download.mozilla.org" -- it opens as a text document.  I tried this a couple of times.
> 
> Thanks!
> 
> Reproducible: Always

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