User-Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; fr-FR; rv:1.7.5) Gecko/20041108 Firefox/1.0 Build Identifier: Version: Thunderbird 1.0 (20041206) Platform: All (verified under Windows XP Home, Windows XP Professional and Ubuntu Linux) When the popup of new notification mail appears in tray bar, it is visible for only a few seconds (less than 3 I think). It would be very useful to have this delay being configurable for increased accessibility, even be able to set it permanently visible when new email exists, for people with motion and/or coordination problems. It would also increase usability for other users. I am filing this as "normal" because I think it's an important usability problem that should be fixed. Reproducible: Always Steps to Reproduce: 1. Check the box in Tools > Options > General > When new messages arrive > Show an alert (this is checked by default) 2. Reduce the delay of automatic email notification in Account Setting > (exiting account) > Server Settings > Check for new messages every [ ] minutes 3. Send a new message to self 4. Wait for the delay setup, email notification tray popup should appear briefly Actual Results: Email notification pops-up briefly, not long enough for anyone that takes more than 2-3 seconds to navigate to it. Expected Results: Email notification should pop-up for a longer period of time or even permanently, as a configurable delay. I searched for a while in the forums, Google, checked about:config (using the extension in Thunderbird) and din't find anything. I think this should be something similar to the update_notifications.enabled value, but it doesn't exist. Can a new config value be created to control this ? I also contacted the MozSource email support service and got this answer: "I searched for about 30 minutes or so for an answer to your question, and couldn't come up with anything. Typically there is a way to change everything in Thunderbird, even if it's hidden, but I checked every possible setting I could find, and found nothing. I checked the deepest darkest recesses of the preferences, places I'm not comfortable dabbling in, and still didn't find a setting to change the delay on the notification. The only things I found were how to turn off the notification and how to make it play a sound or wav file when new mail arrives, all of which is readily available from "Tools" then "Options". This leads me to believe that either I'm completely missing where the information is or the delay is hard coded into the browser and can't be changed without a rewrite. Thank you, Lee, on behalf of the MozSource Support Team "
(In reply to comment #0) > I am filing this as "normal" because I think it's an important usability > problem that should be fixed. This is incorrect. "Normal" applies to something that is not working as intended. If it's working as intended, but not as you want, that is an enhancement request. Since you are using Linux, you don't have the advantage of the system-tray icon found in Windows and Mac, which persists until the user takes some action. There is another RFE specifically for overcoming this shortcoming in Linux: see bug 137462.
Severity: normal → enhancement
Apologies for the wrong Linux mention. I mixed two different bug reports. OS should then be Windows. I maintain it's a normal bug, not a RFE, as it should be a configurable delay, and it does NOT persist until action is taken - did you reproduce it ? The intended (current) behavior is a problem for people with disability problems as described. This is a usability problem. This is no related to bug 137462, an unfixed Mail & News bug filed almost 3 years ago about new email *icon* notification not showing at all, as opposed to *tray sliding popup* showing too briefly and not being configurable.
Severity: enhancement → normal
OS: All → Windows XP
(In reply to comment #2) > I maintain it's a normal bug, not a RFE, as it should be a configurable delay, > and it does NOT persist until action is taken You are wrong, for the reason cited in comment 1. https://bugzilla.mozilla.org/page.cgi?id=fields.html#bug_severity Your saying it "should be configurable" does not qualify as a specification. > The intended (current) behavior is a problem for people with disability > problems as described. This is a usability problem. The usability problems are minor. The presence of the icon in the tray is sufficient to indicate that there is new mail; the icon has a tooltip which displays (some of) the information from the alert when the mouse hovers over it; and the information displayed in the alert is actually inaccurate in certain situations anyway. Are you aware of *any* other program that allows such alerts to have configurable persistence? Do not change this bug's severity back.
Severity: normal → enhancement
OS: Windows XP → All
Summary: Delay of new email popup notification is not configurable → Persistence of new email popup notification is not configurable
Version: unspecified → Trunk
I don't appreciate personal threats to close my BMO account and insults to my email account. Perhaps you think that's how I'll be convinced I should think like you, that this is not a problem when in fact it is for me and several people I've moved to TB. Quoting: " Received: from [188.8.131.52] (modem0039-cp-tnt-mpls2.cpinternet.com [184.108.40.206]) by mail.cpinternet.com (8.12.10/8.12.10) with ESMTP id j15GGavW012045 for <email@example.com>; Sat, 5 Feb 2005 10:16:36 -0600 (CST) Message-ID: <4204F1BE.firstname.lastname@example.org> Date: Sat, 05 Feb 2005 10:18:06 -0600 From: Mike Cowperthwaite <email@example.com> "Did [I] reproduce it"? What kind of question is that? Of *course* I have "reproduced" the fact that there is no setting for this window. I did not, and do not, deny that this feature is not in place. What I SAID, and what you had DAMN WELL BETTER HEAR THIS TIME, is that you are requesting a feature. There is no bug -- the program is working as intended. Period. Do not change the bug's severity back. Reversing decisions made by people who have been given the responsibility to make such changes is not acceptable, and repeated incidents may result in your losing your Bugzilla account." You should relax and think before writing things like that. I have no clue who you are, even though you must think I should. DO NOT WRITE DIRECTLY TO ME AGAIN. Respectfully requesting anyone with the right permissions to mark this as WONTFIX, I'll find a workaround elsewhere.
=> Wontfix per reporter's comment 4.
Status: UNCONFIRMED → RESOLVED
Last Resolved: 14 years ago
Resolution: --- → WONTFIX
It turns out this is configurable already, using a hidden preference: user_pref("alerts.totalOpenTime", 7000); <- means "7 seconds" Apparently the Preferential extension provides a UI for this: http://preferential.mozdev.org/preferences.html
Thank you, I appreciate you researching this even though it was supposed to be a "WONTFIX".
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