Closed Bug 281111 Opened 20 years ago Closed 19 years ago

Number of entries in address book limited during palm hotsync

Categories

(MailNews Core Graveyard :: Palm Sync, defect)

Product:
MailNews Core Graveyard
Component:
Palm Sync
Version:
1.7 Branch
Platform:
x86
Windows 2000
Type:
defect
Priority:
Not set
Severity:
major

Tracking

(Not tracked)

Status:
RESOLVED DUPLICATE of bug 321424

People

(Reporter: post, Unassigned)

Details

(Keywords: dataloss) 

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.0; de-AT; rv:1.7.5) Gecko/20041217
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.0; de-AT; rv:1.7.5) Gecko/20041217

The number of synchrosized entries is limited to 263.
When hotsync is started only 263 entries are written although the palm address
book has more entries 

Reproducible: Always

Steps to Reproduce:
1. Start of hotsync (PalmOS, handheld overwrites Dresktop or handheld
synchronises with desktop)
2. Mozilla application new started


Actual Results:  
3. The number of entries is the same as before

Expected Results:  
The number of entries increases up to the number of entries in the addressbook
of the palm

W2k, SP4
Hotsync
Mozilla 1.7.5
Version: unspecified → 1.7 Branch
Assignee: sspitzer → mail
Is this against mozilla suite, and not Thunderbird?
Any error message in your hotsync log?
Component: Address Book → MailNews: Palm Sync
Product: Mozilla Application Suite → Core
Summary: Number of entries in address book limited during hotsync → Number of entries in address book limited during palm hotsync
Q1. Approximately How many entries did not get synced?
Q2. What distinguishes the missing entries - for example are any of the entries
marked "private" (bug 197787)?
Q3. Any error message in your hotsync log?
Q4. Have you tried custom sync option "palm overwrites PC"?
Q5. can you duplicate this on a very recent, new, version of Thunderbird or
suite? (please cite the build string from help>about)
Assignee: mail → nobody
Wolfgang, in addition to posting the answers to comment 2, please post or attach
as a file, the conduit log to this bug using the following

Go to: Control Panel > System > Advanced > Environmental Variables.
Then setup the variable MOZ_CONDUIT_LOG with a value of C:\mozconduitlog.txt.
c:\mozconduitlog.txt will log your hotsync progress.
Keywords: dataloss
------------ yyy START OF PALM SYNC Palm -> Destkop ------------ at Sun Oct 09 
19:47:17 2005
Getting moz AB List ... Done getting moz AB List. retval = 4364
q1 > Original data base has 323 entries, thunderbird address book after
synchronizising 294
q2 > All entries in the palm data base are in the categorie „all“
q3 > In the hotsync pc-programm part is an entry „mozilla address book“, in
the hotsync log is not any entry about succesfull synchronisation
q4 > Yes, it is my standard option ("palm overwrites desktop")
q5 > I tried it now with thunderbird 1.0.6 german version.


BTW: There is no actualisation of existing entries when there is a new syncing 
(In reply to comment #5)
> q5 > I tried it now with thunderbird 1.0.6 german version.

please supply build string


(In reply to comment #6)
> BTW: There is no actualisation of existing entries when there is a new syncing 

Do you mean existing entries, updated on the palm or PC, don't get the updated
information synced?

that error code is GEN_ERR_NOT_SUPPORTED, which I believe means there was an
error initializing a palm component -
http://lxr.mozilla.org/seamonkey/source/mailnews/extensions/palmsync/conduit/MozABPCManager.cpp#61


AFAIK, if there's a limit, it would be in the palm code, not the extension code.
ANSWER: build string: Version Tb 1.0.6 (20050716)
1. was your bug report on Feb 4 the results of your FIRST install of 
palmsync and first sync using TB
ANSWER:YES (I tried mozilla suite before, then uninstall all :-(((, and install 
older versions of Tb than the actual one)
2. Have you been syncing between Feb 4 (when you first reported the 
problem) and my first contact with you sept 9?
ANSWER:I stopped in the moment I reported and tried it with the build Version 
1.0.6 (20050716)once more
3. I wonder why it would now fail after working partly the first time?
ANSWER::-(   
see point 2 -  with the new version I hope it works...
4. what other applications are you syncing to, i.e. what other conduits 
are installed? (from the list on hotsync > custom)
conduits installed: 
notice block (synchronize...)
Staroffice (handheld overwrites....)
all other conduits are unabled (palm desktop/ Installation....)



ANSWER: build string: Version Tb 1.0.6 (20050716)
1. was your bug report on Feb 4 the results of your FIRST install of 
palmsync and first sync using TB
ANSWER:YES (I tried mozilla suite before, then uninstall all :-(((, and install 
older versions of Tb than the actual one)
2. Have you been syncing between Feb 4 (when you first reported the 
problem) and my first contact with you sept 9?
ANSWER:I stopped in the moment I reported and tried it with the build Version 
1.0.6 (20050716)once more
3. I wonder why it would now fail after working partly the first time?
ANSWER::-(   
see point 2 -  with the new version I hope it works...
4. what other applications are you syncing to, i.e. what other conduits 
are installed? (from the list on hotsync > custom)
conduits installed: 
notice block (synchronize...)
Staroffice (handheld overwrites....)
all other conduits are unabled (palm desktop/ Installation....)



Two questions:
- do you have any non-ascii characters in your address book (bug 237624)?
- where did you get palmsync.xpi?

I suggest starting from scratch with the instructions at http://kb.mozillazine.org/PalmSync_%28Thunderbird%29 - probably first uninstall thunderbird.  If you have a problem with the procedure or a new problem you may get faster help by posting in a forum linked on that webpage. Then please report back with your results.

Will that work?

(In reply to comment #5)
> q1 > Original data base has 323 entries, thunderbird address book after
> synchronizising 294
> q2 > All entries in the palm data base are in the categorie „all“

do all palm entries have a caetgory assigned to them? in AB on the palm change "All" to "unfiled" - does it list any entries?

Wolfgang, we are stuck until you respond.

Do you have a category of "unfiled" in palm addressbook?

Do this in addressbook no the palm:
1. set category to all
2. click "NEW" to create a new card
3. what category name is shown in the top right?


We can make faster progress if I test your address book on my system. Please sync your palm data to palm desktop:
1. backup your existing palm desktop addressbook if you don't want to lose it
2. change the contacts conduit in hotsync back to the *palm desktop*
3. change contacts conduit to palm overwrites desktop
4. sync
5. export the palm desktop contacts to a file with file > export > range=all
6. zip the resulting file
7. mail file to me at vseerror at lehigh.edi


Also, what model palm are you using?

Do you have a category of "unfiled" in palm addressbook?

Do this in addressbook no the palm:
1. set category to all
2. click "NEW" to create a new card
3. what category name is shown in the top right?
ANSWER:
There is no category shown; when the top right is clicked I find "nicht abgelegt", that means "no category defined". All existing entries are categorisized to "all".

We can make faster progress if I test your address book on my system. Please
sync your palm data to palm desktop:
1. backup your existing palm desktop addressbook if you don't want to lose it
2. change the contacts conduit in hotsync back to the *palm desktop*
3. change contacts conduit to palm overwrites desktop
4. sync
5. export the palm desktop contacts to a file with file > export > range=all
6. zip the resulting file
7. mail file to me at vseerror at lehigh.edi
ANSWER: 
I am very sorry, but it is impossible to send these data.

Also, what model palm are you using?
ANSWER: sony clie UX 50, I told it some mails before.
(In reply to comment #15)
> Do you have a category of "unfiled" in palm addressbook?
> 
> Do this in addressbook no the palm:
> 1. set category to all
> 2. click "NEW" to create a new card
> 3. what category name is shown in the top right?
> ANSWER:
> There is no category shown; when the top right is clicked I find "nicht
> abgelegt", that means "no category defined". 

Does "unfiled" translate to "nicht abgelegt"?

If it does not then is most or all of your problem.  palmsync does not currently sync entries that are not assigned to a category - bug 321424.  Assign a category to all these entries and let is know the results.

English palms ship with a category of "unfiled". The unfiled category syncs - palmsync will create a thunderbird address book named "unfiled" and sync the entries.
duping to bug 321424 where you can see the workaround information

You can also visit bug 237624 to see if that also defines part of your situation.
If you have other problems please visit http://kb.mozillazine.org/PalmSync_%28Thunderbird%29 for guidance.

thank you for helping better define your problem. 

*** This bug has been marked as a duplicate of 321424 ***
Status: UNCONFIRMED → RESOLVED
Closed: 19 years ago
QA Contact: vseerror
Resolution: --- → DUPLICATE
Product: Core → MailNews Core
Product: MailNews Core → MailNews Core Graveyard
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