281169 - Need to warn against filing bugs in Firefox:General

Status: VERIFIED WONTFIX

(bugzilla.mozilla.org :: Administration, task)

Description

[Jungshik Shin]

With the widespread use of firefox, a lot of new users have filed bugs, but not
knowing better, they tend to file bugs in Firefox:general. That's partly because
to them, 'Firefox' is an easy choice for 'product', but then they find that
there's no  appropriate component for their bugs under 'firefox' and end up
filing it under 'general'. 

A warning or advice had better be given in such a case. Especially, they'd
better be guided to take a look at the list of categories under 'Core'. 

With this measure in hand, we'd have a higher chance of getting module owner's
attention (or that of those with necessary skills) in a timely manner.

Comment 1

[Asa Dotzler [:asa]]

I don't think we're goint to be able to do much more to educate most of these
one-time reporters about the distinctions between the app layer and the core
features. 

Comment 2

[Dave Miller [:justdave]]

I personally think this is a WONTFIX.  This is exactly what the Firefox:General
component is intended for, i.e. dumping ground for bugs that the reporter
doesn't know where they belong, only that they have something to do with
Firefox.  The QA folks usually attack this component on Bug Days to re-triage
them to the proper product/component.

Comment 3

[Asa Dotzler [:asa]]

Agreed. We've started a serious effort to give the less capable reporters some
alternatives to Bugzilla.