281726 - unable to receive six email downloads of approx. 20kb HTML - 9700kb text format.

Status: RESOLVED EXPIRED

(Thunderbird :: General, defect)

Description

[Tony]

User-Agent:       Mozilla/4.0 (compatible; MSIE 6.0; Windows 98)
Build Identifier: Thunderbird v1.0

I have OS Win 98 SE w/Athlon AMD w/512RAM & 60gig HD. I tried three times to 
download six emails ranging from 9620kb (several attachments) in text format to 
20kb in html format. The Thunderbird v1.0 stops trying to download the emails 
and will not allow itself to accept these large emails. It "times out" after 
trying to accept the six larger and small emails. I had to go back to MS Office 
Express v6.00.2800.1123 to accept them. Is there a way to adjust the "time out" 
device in Thunderbird so I can receive these type and size of emails in the 
future? I prefer to use Thunderbird, not Office Express or MS Office. It has 
better features and it is much easier to sort my email in folders. Besides 
Thunderbird looks and operates "cooler" because it is more user friendly. I 
clicked on the update button on Thunderbird and it stated I had the most 
current version which is v1.0. Hope this helps. [e-mail]

Reproducible: Always

Steps to Reproduce:
1. try to receive six mails of 20kb html, 2000kb text, 1100kb text, 1200kb 
text, 6500kb text, 9620kb html. 
2.attempt to receive all the emails at once.
3.attempt three or more times.

Actual Results:  
Thunderbird will not allow enough time to receive the downloads.

Expected Results:  
have now time limit on the download of several large emails with several 
attachments.

L also used the update button on Thunderbird v1.0 and it stated I had the most 
current. I don't think that is true because I tought there was v1.2 now. I 
orefer Thunderbird because of it's features and looks. I need to be able to 
receive any large emails with attachments due to the nature of the attachments. 
They are important documents that we need to receive daily at work and at home 
when working at home.

Comment 1

[David :Bienvenu]

do you have virus checker installed? Some virus checkers can slow down
retrieving of large messages so that it looks like the server has timed out.

In tbird 1.0, in user.js or prefs.js, set this pref to a large number of
seconds, e.g. 120 seconds or two minutes.

user_pref(pref("mail.pop3_response_timeout", 120); // in seconds

In trunk builds, and the upcoming 1.1, set "mailnews.tcptimeout" to the same
number of seconds

Comment 2

[Paul]

This pref does not seem to work.

First it looks like there was an error so I changed to:

user_pref("mail.pop3_response_timeout", 300);  // 5 minutes

I first inserted this in the user.js but it didn't work so I inserted it 
directly into the prefs.js. It still didn't work - timeout was very short (much 
less than 300).

Any further suggestions or clarifications would be appreciated.

Thanks.

Comment 3

[Paul]

(In reply to comment #2)
> This pref does not seem to work.
> First it looks like there was an error so I changed to:
> user_pref("mail.pop3_response_timeout", 300);  // 5 minutes
> I first inserted this in the user.js but it didn't work so I inserted it 
> directly into the prefs.js. It still didn't work - timeout was very short 
(much 
> less than 300).
> Any further suggestions or clarifications would be appreciated.
> Thanks.


Opps! It does work. I placed the user.js in the wrong profile directory.

Thanks.

Comment 4

[Gervase Markham [:gerv]]

This is an automated message, with ID "auto-resolve01".

This bug has had no comments for a long time. Statistically, we have found that
bug reports that have not been confirmed by a second user after three months are
highly unlikely to be the source of a fix to the code.

While your input is very important to us, our resources are limited and so we
are asking for your help in focussing our efforts. If you can still reproduce
this problem in the latest version of the product (see below for how to obtain a
copy) or, for feature requests, if it's not present in the latest version and
you still believe we should implement it, please visit the URL of this bug
(given at the top of this mail) and add a comment to that effect, giving more
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If it is not a problem any longer, you need take no action. If this bug is not
changed in any way in the next two weeks, it will be automatically resolved.
Thank you for your help in this matter.

The latest beta releases can be obtained from:
Firefox:     http://www.mozilla.org/projects/firefox/
Thunderbird: http://www.mozilla.org/products/thunderbird/releases/1.5beta1.html
Seamonkey:   http://www.mozilla.org/projects/seamonkey/

Comment 5

[Gervase Markham [:gerv]]

This bug has been automatically resolved after a period of inactivity (see above
comment). If anyone thinks this is incorrect, they should feel free to reopen it.