PDF file won't download using Adobe Reader 7 but will using Adobe Reader 6.




14 years ago
10 years ago


(Reporter: garymonson, Assigned: bugs)


Firefox Tracking Flags

(Not tracked)





14 years ago
User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.5) Gecko/20041107 Firefox/1.0
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.5) Gecko/20041107 Firefox/1.0

When I tried to download a PDF file from any site on the web, using Adobe Reader
7, as soon as I clicked on the file a white blank screen would appear with no
apparent activity taking place as evidenced by the dotted circle in the upper
right hand corner under the "X" (close) button.  I first noticed this when I
tried  downloading on a site that I wasn't confident about its present up to
date status, but I confirmed it when I went to the MIT OCW site which is
reliable. I tried down loading using mozilla 5.0 and IE with success.  I then
uninstalled Adobe Reader 7 and installed Adobe Reader 6.03 and tried downloading
PDF files using Firefox 1.0 with success. Adobe Reader 7 worked using Internet
Explorer and Mozilla 5.0 so it appeared to be a problem between Adobe Reader 7 
and FireFox 1.0.  I initially tried reloading both Adobe Reader 7, Firefox 1.0
and tryed downloading PDF files from about 4 different sites with the same
failure results. 

Reproducible: Always

Steps to Reproduce:
1.Win XP SP2 with all updates (10 Feb 05)
2.Adobe Reader 7
3.Firefox 1.0
4. Go to web site with PDF files and try to download

Actual Results:  
After clicking on the PDF download file the next window comes up a white colored
blank with no further activity.

Expected Results:  
Downloaded the PDF file and given some evidence of this fact.

Comment 1

14 years ago
Compare discussion in Fedora Group
where they found that obviously the (global) settings in
/usr/lib/mozilla/plugins overwrite the (local) ones in .mozilla/plugins. 
This is an automated message, with ID "auto-resolve01".

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Last Resolved: 13 years ago
Resolution: --- → EXPIRED
Product: Firefox → Toolkit
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