282379 - Email accounts deleted

Status: RESOLVED EXPIRED

(SeaMonkey :: MailNews: Account Configuration, defect)

Description

[GB]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.5) Gecko/20041217
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.5) Gecko/20041217

With Moxilla 1.7.5 & Windows XP-home

I created 3 email accounts.  They worked.  The next day one was missing and the
another duplicated. Main email account ok.  Day three some sccount info had been
altered (my account was never at Netscape).  Next day all three email accounts
were gone.  Mail was mising also.

I believe mu email accounts with mozilla 1,7,3 on this machine disappeared
in a similar manner.

Reproducible: Always



Expected Results:  
Created email accounts should have continued to work.
Properties of those email accounts should not have been altered.

Comment 1

[OstGote!]

We need more info: Do you have system crashes at this time? Any virus found with
anti-virus programs? Did you look in your Mozilla profile folder if the mail
subfolder with the mail files still exists?

Try this
http://www.mozilla.org/start/1.5/troubleshooting/#restore-mail

Comment 2

[OstGote!]

from reporter prer private e-mail:

I have looked for the mail folders.
c:\program files\mozilla.org\mozilla\defaults\profile
No mail folders found. Profiles had a directory (US)
and 8 files, including a bookmarks file I imported
and a PAB.na2 (address book).

Not even a defailt mail folder! A search did not reveal any mail folders.

As I reported to you yesterday, no browser or system crashed. The mail accounts
under Outlook express 6 are still there after two weeks.

I am using My win98 and Mozilla 1.7.3 computer to answer all email for now. 

Comment 3

[OstGote!]

(In reply to comment #2)
> from reporter prer private e-mail:
> 
> I have looked for the mail folders.
> c:\program files\mozilla.org\mozilla\defaults\profile
> No mail folders found. Profiles had a directory (US)
> and 8 files, including a bookmarks file I imported
> and a PAB.na2 (address book).

Yeah that is wrong, you find your own profile usually here:
http://www.holgermetzger.de/pdl.html


Another private e-mail from the reporter:
A correction to my email of last night. I did find the mail folders but
not where I expected based on this win98, Mozilla 1.7.3 setup.

On the Windows XP and Mozilla 1.7.5 computer, the one where My accounts disappear:
I found the mailbox data under:
C:\documents and Settings\Gary\application
data\mozilla\profiles\default\p1fag3dw.slt\mail.
All 5 mail folders were there. Some are duplicates as I have created my main mail
folder 3 times. There are two files for all 5 mail accounts.
Example: Local folder-1 and mail2.gbronline-1.com

Sorry about the incorrect data of last night.

I did build yet another new email account last night, it was there this morning.
So I will see how this one lasts. 

Comment 4

[Gervase Markham [:gerv]]

This is an automated message, with ID "auto-resolve01".

This bug has had no comments for a long time. Statistically, we have found that
bug reports that have not been confirmed by a second user after three months are
highly unlikely to be the source of a fix to the code.

While your input is very important to us, our resources are limited and so we
are asking for your help in focussing our efforts. If you can still reproduce
this problem in the latest version of the product (see below for how to obtain a
copy) or, for feature requests, if it's not present in the latest version and
you still believe we should implement it, please visit the URL of this bug
(given at the top of this mail) and add a comment to that effect, giving more
reproduction information if you have it.

If it is not a problem any longer, you need take no action. If this bug is not
changed in any way in the next two weeks, it will be automatically resolved.
Thank you for your help in this matter.

The latest beta releases can be obtained from:
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Comment 5

[Gervase Markham [:gerv]]

This bug has been automatically resolved after a period of inactivity (see above
comment). If anyone thinks this is incorrect, they should feel free to reopen it.