282874 - Users frequently report that passwords sent to them do not work

Status: RESOLVED DUPLICATE of bug 174326

(Bugzilla :: User Accounts, defect, P2)

Description

[Dave Miller [:justdave]]

We are apparently mailing new users passwords that don't work on ocassion.  If
this had happened once or twice I'd chalk it up to user error, but I've gotten 6
reports of this since we last upgraded Bugzilla (after not getting any such
reports in several months), so it seems to be a bit much to be a coincidence.

Comment 1

[Max Kanat-Alexander]

<mkanat> I'll write a routine that tries to generate many many passwords, and
then tries to log in with them.
<mkanat> I'm sure it will turn out to be user error, overall, or something in
the passwordmail format that changed and confused people.

Comment 2

[Max Kanat-Alexander]

I think the real problem is that we confuse users with the passwords we create,
because I've never had a Bugzilla developer report this problem. It's also
possible that we confuse their email client, if we have something that looks
like a quoted-printable character in there.

Instead, our random passwords should just contain letters and numbers.

Comment 3

[Max Kanat-Alexander]

OK, weird... we actually already fixed the problem that I thought existed, in
bug 240004.

justdave -- Are people still reporting this sort of problem frequently?

Comment 4

[Marc Schumann [:Wurblzap]]

*** This bug has been marked as a duplicate of 174326 ***