283084 - all my bookmarks are gone from both mozilla and netscape. doesn't recognize profile. used system restore, but doesn't help. was working fine this morning. only recent change to system was that I upgraded to MS Office 2003 about 10 days ago.

Status: RESOLVED EXPIRED

(SeaMonkey :: General, defect)

Description

[Myrna Cozen]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.1) Gecko/20040707
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.1) Gecko/20040707

all of a sudden, mozilla is difficult to open.  it takes a long time to open. 
when it opens my home page and bookmarks have disappeared.  It opens to the
mozilla homepage.  the same is true when I try to open netscape.  it asks for my
user profile and rejects it because it says its already in use.  this problem
started today.  I used system restore to try and get back my old settings, but
it didn't work.  I use the browser (and bookmarks) for my work, so it is
important that I get back this function.  please help.

Reproducible: Always

Steps to Reproduce:
1.everytime I try opening mozilla or netscape browsers:  my homepage and
bookmarks have disappeared.  
2.
3.

Comment 1

[OstGote!]

Did you have a system crash before or a power loss? Looks like Bug 193749
"bookmarks and personal preferences are lost after system crash due to power
failure". See the advice in http://www.mozilla.org/start/1.5/troubleshooting/.
Your profile seems to be corrupt. Create a new one and transfer important
files/settings.

Comment 2

[OstGote!]

from reporter:
> No I did not have a system crash or a power outage preceding the problem.

Comment 3

[mfc7706]

I am fed up of this bug. This is the 10th time it has happened to me. One more
time and I am going to abandon Mozilla (though I love it). All of a sudden, all
bookmarks and quick links disappear. There is just no reason for this...they are
there in the morning and suddenly in the evening they are gone. No reason. 
The only option is to create a new profile and start all over again. 

Comment 4

[Gervase Markham [:gerv]]

This is an automated message, with ID "auto-resolve01".

This bug has had no comments for a long time. Statistically, we have found that
bug reports that have not been confirmed by a second user after three months are
highly unlikely to be the source of a fix to the code.

While your input is very important to us, our resources are limited and so we
are asking for your help in focussing our efforts. If you can still reproduce
this problem in the latest version of the product (see below for how to obtain a
copy) or, for feature requests, if it's not present in the latest version and
you still believe we should implement it, please visit the URL of this bug
(given at the top of this mail) and add a comment to that effect, giving more
reproduction information if you have it.

If it is not a problem any longer, you need take no action. If this bug is not
changed in any way in the next two weeks, it will be automatically resolved.
Thank you for your help in this matter.

The latest beta releases can be obtained from:
Firefox:     http://www.mozilla.org/projects/firefox/
Thunderbird: http://www.mozilla.org/products/thunderbird/releases/1.5beta1.html
Seamonkey:   http://www.mozilla.org/projects/seamonkey/

Comment 5

[Gervase Markham [:gerv]]

This bug has been automatically resolved after a period of inactivity (see above
comment). If anyone thinks this is incorrect, they should feel free to reopen it.