283309 - Certain well known URL's are reported as could not be found!

Status: RESOLVED WORKSFORME

(Firefox :: General, defect)

Description

[mvs]

User-Agent:       Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.0; .NET CLR 1.0.3705)
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.7.5) Gecko/20041107 Firefox/1.0

I tried to open the http://gmail.google.com webpage, but I get an alert 
indicating that www.google.com could not be found and that I should check the 
name and try again. When i tried to access the website on a Internet Explorer 
window, the page loads without a problem! This means that the google server is 
available! Also, my connection settings on Firefox and IE are exactly the same! 
When i tried to log this bug on bugzilla.mozilla.org, i got the same alert 
message as i got for gmail! I am filing this bug report from the IE browser!

Reproducible: Always

Steps to Reproduce:
1.Launch Firefox browser
2.type URL
3.Click on GO

Actual Results:  
An alert message box pops up with the yellow ! symbol and the 
message "gmail.google.com could not be found. Please check the name and try 
again." Similar alert indication for the bugzilla sight too (with the URL 
differing in the message!)

Expected Results:  
Loaded the page!

Comment 1

[Ben Fowler]

You probably need to check the FAQ sheet and other troubleshooting resources
for Firefox.

Comment 2

[Matthias Versen [:Matti]]

This is wfm for everyone else -> wfm
Please ask in the mozillazine.org Forums if you need end-user help.

This sounds like you are using a firewall or a proxy with adblocking or
something else.

Comment 3

[mvs]

(In reply to comment #2)
> This is wfm for everyone else -> wfm
> Please ask in the mozillazine.org Forums if you need end-user help.
> This sounds like you are using a firewall or a proxy with adblocking or
> something else.

I am unable to follow - http://www.google.com does not load on Firefox (i get 
the message indicating that www.google.com could not be found...), but I am 
able to get thru to the google site on a parallel IE window!!! Both of them (IE 
and Firefox) are on the same machine and the google page is being accessed at 
the same time. IE shows the page and Firefox does not! All connection settings 
are exactly the same on both the browsers!

Comment 4

[mvs]

(In reply to comment #3)
> (In reply to comment #2)
> > This is wfm for everyone else -> wfm
> > Please ask in the mozillazine.org Forums if you need end-user help.
> > This sounds like you are using a firewall or a proxy with adblocking or
> > something else.
> I am unable to follow - http://www.google.com does not load on Firefox (i get 
> the message indicating that www.google.com could not be found...), but I am 
> able to get thru to the google site on a parallel IE window!!! Both of them 
(IE 
> and Firefox) are on the same machine and the google page is being accessed at 
> the same time. IE shows the page and Firefox does not! All connection 
settings 
> are exactly the same on both the browsers!


I just searched the bug database and see that bug id 279381 is similar to the 
problem i am experiencing! 
If FIREFOX is the only browser on my machine, I am effectively blocked from 
checking my gmail mailbox and this could be a potential show-stopper issue! 
Again as I mentioned earlier, this very bugzilla page to report bugs is not 
loading from Firefox!

Comment 5

[Ben Fowler]

Unfortunately Bug 279381 is also going nowhere. As comment 2 suggests, this is
highly unlikely to be a defect in Firefox hence the suggestions to seek out
troubleshooting resources.

If you really want help from me, I suggest (as in Bug 279381) that you first
verify your DNS system and next create an http log.

I would agree that Firefox might provide more detailed diagnostics when DNS
fails, and a clear statement that web browsing depends on a working DNS
system.

Comment 6

[Kevin Brosnan]

The Firefox support faq covers this issue.
http://forums.mozillazine.org/viewtopic.php?t=106431