283529 - Login Failure - Invalid user/password (when Symantec Antivirus 2005 is used)

Status: RESOLVED EXPIRED

(Thunderbird :: Mail Window Front End, defect)

Description

[David Streett]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.1) Gecko/20040707
Build Identifier: Thunderbird 1.7.1

The system is an upgrade from WIn 98 to WIn XP Pro SP2 with Symantec Antivirus
2005 newly installed.  Trying to get mail returns the error that the
user/password  is not recognized by the mail server.  Web mail, using the same
user/password works correctly.  Disabling email input scanning "Protection
Alert" in Symantec Antivirus 2005 provides proper "Get Mail".  An example of the
login script is as follows:

     [e-mail]%40mciron%2Ecom (with the correct  
 password)

A second system using WIndows 2000 Pro and Symantec Antivirus 2005 returns the
same user/passward incorrect error. Disabling email scanning does not correct
the issue.  Outlook Express on the same system, with the same user/password
combination work correctly.

My ISP noted that there were many login errors and commented that she did see a
timeout error when loging in.  The login error appears to be returned within
zero to one ms.

I have other systems that were upgraded from Win 98 to WIn XP Pro SP2 that work
correctly with Thunderbird that does not have any virus protections installed. 
I have Eudora installed on all system which works correctly with antivirus software.

Reproducible: Always

Steps to Reproduce:
1.Install Symantec Antivirus 2005, update as required by the installation
procedure.  
2.Run Thunderbird and Get Mail.
3.

Actual Results:  
No access to email.

Expected Results:  
Return email.


No crash.

Comment 1

[WADA:World Anti-bad-Duping Agency]

(In reply to comment #0)
> with Symantec Antivirus 2005 newly installed.

> Web mail, using the same user/password works correctly.

> Disabling email input scanning "Protection Alert" in Symantec Antivirus 2005
> provides proper "Get Mail".

Aparently problem of "Symantec Antivirus 2005's Protection Alert" or problem in
setup for the feature.

(Q1) Have you read manual or user's guide of "Symantec Antivirus 2005"?
(Q2) Is there inconsistency like Bug 213300?
     (This is problem on old version of softwares, but can still exist.)
(Q3) See also Bug 280403. Similar situation?
     This is for newest "McAfee" not for newest "Symantec", but similar problem
     can occur, since software venders tend to implement similar features
     for marketing reasons.

If connection or communication related error,
see http://www.mozilla.org/quality/mailnews/mail-troubleshoot.html#pop
and get protocol log for POP3(POP3:5), then attach log file to this bug,
in order that developers can see what is occuring in your environment.
Don't forget to change "protocol:5" to "POP3:5" or "POP3:5,SMTP:5"(for both).

Comment 2

[WADA:World Anti-bad-Duping Agency]

Add "Symantec Antivirus 2005" in summary for ease of search.

Comment 3

[Gervase Markham [:gerv]]

This is an automated message, with ID "auto-resolve01".

This bug has had no comments for a long time. Statistically, we have found that
bug reports that have not been confirmed by a second user after three months are
highly unlikely to be the source of a fix to the code.

While your input is very important to us, our resources are limited and so we
are asking for your help in focussing our efforts. If you can still reproduce
this problem in the latest version of the product (see below for how to obtain a
copy) or, for feature requests, if it's not present in the latest version and
you still believe we should implement it, please visit the URL of this bug
(given at the top of this mail) and add a comment to that effect, giving more
reproduction information if you have it.

If it is not a problem any longer, you need take no action. If this bug is not
changed in any way in the next two weeks, it will be automatically resolved.
Thank you for your help in this matter.

The latest beta releases can be obtained from:
Firefox:     http://www.mozilla.org/projects/firefox/
Thunderbird: http://www.mozilla.org/products/thunderbird/releases/1.5beta1.html
Seamonkey:   http://www.mozilla.org/projects/seamonkey/

Comment 4

[Gervase Markham [:gerv]]

This bug has been automatically resolved after a period of inactivity (see above
comment). If anyone thinks this is incorrect, they should feel free to reopen it.