283616 - aircanada.com - supports Netscape 7.2 and Firefox but not other Gecko-based browsers

Status: RESOLVED FIXED

(Tech Evangelism Graveyard :: English US, defect)

Description

[Antonio M. D'souza]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.5) Gecko/20041107 Firefox/1.0
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.5) Gecko/20041107 Firefox/1.0

While Air Canada does support Netscape 6.2 on Windows, it pointedly excludes all
other gecko-based browsers, including Netscape 6.2 on the Mac. Since pages ought
to work the same on Mozilla, Firefox, etc. they should be convinced to modify
their browser detection code to look for Gecko rather than Netscape 6.2
specifically. 

Reproducible: Always

Steps to Reproduce:
Load up http://www.aircanada.com/en/customercare/viewingtips.html in any
Gecko-based browser other than Netscape 6.2 for Windows

Actual Results:  
You are told that your browser is not supported.

Expected Results:  
The website should have realized that all Gecko-based browsers are essentially
the same.

Comment 1

[Felix Miata]

Conforming summary to TFM item 10 at 
http://www.mozilla.org/projects/tech-evangelism/site/procedures.html#file-new

Reporter, when you file a TE bug, please follow the reporting guidelines.

http://www.aircanada.com/en/customercare/ includes the text "Some features of
this site won't work because your browser is not compatible. More..." Clicking
on "more" takes you to the subject URL, which includes the following:

Supported Operating Systems:
Windows 98, Windows 2000,Windows XP and MAC OS 9.0 or later

Supported Browsers:
Internet Explorer 5.5, 6.0 and above
Netscape 7.2

Comment 2

[Mike Beltzner [:beltzner, not reading bugmail]]

Update: aircanada.com now shows no warning for Firefox on w32 systems, but still does show the warnining for Firefox on OS X systems. This seems to be because they show the warning for any OS X browser, though.

Don't know if that means we should mark this as WFM or not.

Comment 3

[Bob Clary [:bc] (inactive)]

Mike, we need to edumacate them about Firefox. Firefox don't need no stinkin OS to be good for them.

Comment 4

[Chris Lawson (gone)]

They now work with Firefox, but give a warning for other Gecko-based browsers that aren't on the list. They should just support Gecko, not any specific Gecko browser.

Comment 5

[Matthias Versen [:Matti]]

They don't need to support other Gecko based browsers, it's enough if you don't get a warning.

I visited http://www.aircanada.com with Seamonkey and got no popup or warning.
Can anyone tell me on which link on their page i get the warning ?

Comment 6

[Chris Lawson (gone)]

I'm pretty sure this was obvious before, so I'd say it's safe to call this FIXED.