28373 - Need better error message for failed send

Status: VERIFIED WORKSFORME

(MailNews Core :: Composition, defect, P3)

Description

[Richard Zach]

Right now, the only error message you get when send fails is "Send failed".  We
need more informative messages.  Did it fail because

- the host was down? timed out? not found?
- the host refused the connection/refused to relay?
- no such user?

etc.

Comment 1

[Jean-Francois Ducarroz]

cc'ing rhp

Comment 2

[selmer (gone)]

Not M16 stopper.  Marking M17.

Comment 3

[selmer (gone)]

Minor UI fixups to M18.  If this is incorrect, please adjust.

Comment 4

[sol]

Moving to future milestone. I really like this suggestion, since I think 
additional information would help to diagnose the problem, but I think we have 
bigger problems to solve for Seamonkey.

Comment 5

[varada]

Adding mail3 keyword.

Comment 6

[jglick]

A good error message tells the user what when wrong and why. And how to recover 
from the error.

Comment 7

[Sheela Ravindran]

change qa contact to myself

Comment 8

[scottputterman]

What kind of error messages would we have the ability to display based on 
responses from the server?

Comment 9

[scottputterman]

marking nsbeta1+ and moving to mozilla0.8

let's investigate and see what can be done.

Comment 10

[scottputterman]

moving to mozilla0.9

Comment 11

[scottputterman]

marking nsbeta1-

Comment 12

[[e-mail]]

I'm using DSL on the mindspring network, and they block all outbound SMTP on
their network that doesn't go to their mail servers.

I noticed that using mozilla 0.8 that if I send, both the send event and the
saving to an IMAP saved folder silently die. I don't know what sort of firewall
method is used for blocking (maybe it just discards), but I found today I've
been losing work releated mail.

Comment 13

[benc]

changed plat & OS to "ALL"

I'm renominating for nsbeta1 and nsdgofood because the other day, I lost mail I
was sending Lisa. Since she is the director, losing mail I sent her was not
something I was happy about.

I have started to use Outlook Express for sending mail on remote network. Its
worth noting that this problem happnes on the mindspring/earthlink network,
which is something like the world's 5th largest ISP.

When this problem happens, combined with the failing IMAP save, you end up
effectively sending your mail into a bit bucket.

Comment 14

[scottputterman]

marking nsbeta1- and nsdogfood-.  Ben, the bug you are reporting doesn't sound
like this bug to me. Your bug sounds like we are not even reporting an error. 
Could you open another bug on this?

Comment 15

[[e-mail]]

sheelar and asa and I discussed this bug a lot today.

I'm moving it to a new bug because it is pretty messy.

Comment 16

[Jean-Francois Ducarroz]

We are much better now about reporting error, especially SMTP one. I'll mark
this bug as WFM.

Comment 17

[Sheela Ravindran]

verifying worksforme based on comments. There are other bugs regarding error 
handling and reporting.