283830 - will not load any web page

Status: RESOLVED INVALID

(SeaMonkey :: General, defect)

Description

[David]

User-Agent:       Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1)
Build Identifier: Mozilla 1.8b2

-will not load any web page
-started when downloaded FF 1.0.1 on 2/25/5
- did not uninstall 1.0 first
- later uninstalled both & restarted with a new profile - still have problem
- installed Moz. Suite - with new profile - still have problem


Reproducible: Always

Steps to Reproduce:
1.try to run Firefox or Mozilla browser
2. will not load home or any page
3.

Actual Results:  
continues indefinitely showing it is loading, but producing nothing
- task manager shows 0 % usage

Expected Results:  
load any web page

FireFox 1.0 worked before trying to update.
System is Fujitsu Laptop 1.6G Mobile M
512 Memory
SBC/Yahoo DSL
Norton Firewall (asks for permission & I grant "ALWAYS" ENABLE ACCESS
XP SP2

Comment 1

[Lieven]

I actually have the same behaviour since Firefox 1.0.1.
Platform: windows XP Pro, hp pavillion, 1GB Ram, Firefox 1.0.1. 
What I did was:

1. Install FF nighty build 26/2 over FF 1.0 -> all sorts of problems
2. Install FF 1.0.1 over nightly
3. Renamed the mozilla folder to mozilla-old
4. Installed FF 1.0.1 again in the now empty mozilla folder.

What I see is, that the first instance of FireFox is not useable, meaning:
- The main menu does not react on mouseclicks neither ALT-x .
- When I click in the address bar and start typing, nothing happens.
- Home page is not loaded. 

But, as soon as I start a second FireFox window ( from the quick-start menu,
not with CTRL-N, that second window again works as normal!

But in my case, since this problem was solved as soon as I uninstalled
the SAGE 1.3.1 plugin the problem was gone. 

Plugins installed:
- Disable Targets for Downloads
- AdBlock
- FoxyTunes
- RadialContext

I filed this as bug 9347 for the Sage extension, it is not clear to me
where this bug is originated.

Comment 2

[R.K.Aa.]

This has nothing to do with download manager. 

Try quit mozilla or firefox (it is unclear which build this report refers to) -
then open Norton Internet Security console and edit the firewall: Delete all
occurances of Mozilla and firefox there, to force it re-create the rule for
those apps. Then restart and try again.
Any change?

Comment 3

[OstGote!]

Reporter: Check your firewall settings and proxy settings.

Does it help?

Comment 4

[OstGote!]

from reporter:

I had to completely remove my Norton Firewall & Antivirus applications. Then
re-install them. This also proved to be difficult.

But yes, Firefox now appears to work - except I have lost all my bookmarks.

David

ps - there should be explicit instructions to delete previous versions when
updating - OR it should automatically be done when updating. I did not do so -
because I had previously read it was not necessary. 

So it was the firewall. Resolving.