284665 - Unable to send attachments with mail messages

Status: RESOLVED WORKSFORME

(SeaMonkey :: MailNews: Message Display, defect)

Description

[Mike Cordeiro]

User-Agent:       Mozilla/5.0 (Macintosh; U; PPC Mac OS X Mach-O; en-US; rv:1.8b) Gecko/20050217
Build Identifier: Mozilla/5.0 (Macintosh; U; PPC Mac OS X Mach-O; en-US; rv:1.8b) Gecko/20050217

I'm unable to send attachments with any of my mail messages. The delivering
message dialog will freeze anywhere from 3% to 96%. I've tried a variety of file
sizes and it doesn't matter whether it's a 12k file or 2 meg file. After some
time a "Sending of message failed" dialog appears. I have been able to send
attachments with outlook express on the same system with the same otugoing SMTP
server.

Reproducible: Always

Steps to Reproduce:
1. Create a new mail message
2. Add and attachment and send the email
3. Doesn't send the message

Actual Results:  
Same as I described in the details

Expected Results:  
It should have sent the message with the attachment and placed it in my sent folder.

Comment 1

[Frank Wein [:mcsmurf]]

Maybe you can attach a SMTP log as described under
http://www.mozilla.org/quality/mailnews/mail-troubleshoot.html#smtp?

Comment 2

[Mike Cordeiro]

I tried following the instructions on that page, but all that mozilla does is
load the text file and display it in the browser window. No mail log is created
in the MacOS directory. Does the text file have to have a specific file extension?

Comment 3

[Tom Warburton]

Attachment: Verify bug; with SMTP log

Same problem in Windows XP

Comment 4

[Mike Cordeiro]

Attachment: Emails any larger than this will not send.

Comment 5

[Mike Cordeiro]

Comment on attachment 179840 [details]
Emails any larger than this will not send. 

The attached file apparently represents what the actual problem is. It's not
just attachments, it's any email slightly larger than this one. The delivering
message dialog freezes at a varying percentage from 3% to 94%. The problem also
occurs with a freshly installed version of Thunderbird on the same system

Comment 6

[Carsten Book [:Tomcat]]

i had the same problem and the Problem was a timeout caused by my AntiVirus
Software. I solved the problem by increase the value in mailnews.tcptimeout
under about:config.

I set this value to 99999

Since this changed the Problem is gone.

Comment 7

[Mike Cordeiro]

Thanks for the suggestion Carsten. Unfortunately that didn't work. In fact I'm
now having the same problem on Thunderbird on both my system and my bosses
computer. We're running OS 10.4, but the outgoing messages always freeze at
differing percentages. My bosses system stops sending the messages at 87% 

It continues to be that any email larger than a few Kb will not send.

Comment 8

[David :Bienvenu]

have you tried disabling your virus checker? I'm not 100% sure the tcptimeout
was in 1.8b, but I think it was. Does about:config show the pref?

Comment 9

[Mike Cordeiro]

I'm running on Mac OS 10.4. There is no virus checker, or viruses for that
matter, on the system.

Comment 10

[Wayne Mery (:wsmwk)]

Mike do you still see this?

Comment 11

[Mike Cordeiro]

No. It appears to have been resolved.

Comment 12

[Carsten Book [:Tomcat]]

-> works for me per comment #11
thanks mike