284692 - Mulitple email addresses delimited incorrectly for MS Outlook

Status: RESOLVED WORKSFORME

(Bugzilla :: Query/Bug List, defect)

Description

[Frank Gruman]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.6) Gecko/20050225 Firefox/1.0.1
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.6) Gecko/20050225 Firefox/1.0.1

When selecting the option to 'Send Mail to Bug Owners', the system opens my
default mail system.  At work, this happens to be MS Outlook 2003.  When it does
this it populates all email addresses separated by commas.  This will not fly in
Outlook as they will allow an indirect call to the address book (e.g. jones,
jerry;smith, john) for name resolution.  Anything separated with a comma will
fail that validation for valid email addresses.



Reproducible: Always

Steps to Reproduce:
1.Perform a standard bug query
2.Ensure MS Outlook is default mail client (will pop up with a mailto: link)
3.At bottom of search result, select 'Send Mail to Bug Owners'

Actual Results:  
Mail client refused to send email as email address/ name resolution was not
possible.

Expected Results:  
Email client should be able to properly parse addresses



Line 931 of buglist.cgi currently contains the offending character (for this one)

my $bugowners = join(",", @bugowners);

I am not sure what should be done here.  I have tested this from my laptop (use
at home, default email client = Thunderbird), and it works fine.  But at work it
creates a pain.  The development team is starting to grow, and I have no control
over which browser to use.  Stupid Mycr*sft.  :-P

For now, I manually replace the commas with semi-colons as the distribution
lists are short.
So what's a guy to do?

Comment 1

[Max Kanat-Alexander]

Semicolons are not valid email address separators; commas are. Outlook should
work fine with this.

If you have *names* in the output, then you need to put quotes around them.

If Outlook is doing an automatic lookup on those names, then it should make even
"smith, john" an underlined-thing, and it shouldn't interfere with anything else
that has a comma.

What version of Outlook is this?? This really should not be a problem (I work
for a mail server company, I used to support Outlook all day.)

Comment 2

[Robert Strong (they/them - no direct email)]

In Outlook using comma as a separator is configurable. See Tools - Options -
Preferences tab - E-mail Options - Advanced E-mail Options - and approximately 5
checkboxes from the bottom is an option to allow commas as an address separator.

Comment 3

[Frank Gruman]

Shucks.....

Well color me silly.  That was the trick.

Well - on the bright side - not only can I come here to report and lookup
Bugzilla bugs, but I can also get Outlook support.  :-D

Thanks for the help, and I hope to be of value to the project as time moves on.
 I am just starting to work with open source software and love it (in a
masochistic sort of way).

By the way - I couldn't find a resolution reason for 'DOH!'

Comment 4

[Max Kanat-Alexander]

Hahahaha. 'DOH' is usually INVALID, for what it's worth. INVALID is sort of a
harsh word, though -- we made it NOTABUG where I work, to make it clearer.
(Although that's not as sweeping as INVALID.)