284728 - Emoticons in e-mails aren't printed unless "print background images" is selected

Status: RESOLVED WORKSFORME

(Thunderbird :: General, defect)

Description

[Guillaume]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; fr-FR; rv:1.7.6) Gecko/20050223 Firefox/1.0.1
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; fr-FR; rv:1.7.6) Gecko/20050223 Firefox/1.0.1

While trying to print a document containing emoticons, the emoticons aren't
printed...
Intead of emoticons there are blank spaces printed.

Reproducible: Always

Steps to Reproduce:
1. Activate the option "emoticons if inactive"
2. Open a document containing emoticons
3. Try to print it or run "preview before printing"

Actual Results:  
Emoticons aren't printed, and blank spaces are printed instead.

Expected Results:  
Emoticons should be printed or the associated text like ":-)"

Comment 1

[alexanderz]

What emoticons are you refering to? If you are using an extension try contacting
to extension creator about the bug.

Comment 2

[Guillaume]

(In reply to comment #1)
> What emoticons are you refering to? If you are using an extension try contacting
> to extension creator about the bug.

I mean emoticons included in Mozilla thunderbird as default. The one you
activate by using :
Tools->Options
click on the "display" tab
and check "Display display emoticons as graphics"

While using this option, emoticons (like :-) ;-) :'( or :-p )appear graphically
in the "message viewer".
But when I print my e-mail, blank spaces are replacing the "emoticons".

Note : blank spaces appear too in the "print preview"

Comment 3

[Stefan [:stefanh]]

Hmm, what happens if you select "print background images" (or something similar)
in your print settings?

Comment 4

[Guillaume]

Using the "print background images" option allows to print emoticons.

Thanks...
But why aren't they printed without selecting this parameter? Are emoticons
considered as background images ?

Comment 5

[Guillaume]

Attachment: Duplicate of Emoticons

(Attachment is a print screen of the "print preview")

Concerning Emoticons, there are already some problems

First of all, the space interval before a smiley is too big.
And sometimes, as you can see in the attachment file, emoticons are
duplicated... randomly

Comment 6

[Stefan [:stefanh]]

> Are emoticons considered as background images ?

The emoticon graphics is done by a <span> with a background-image. This could
still be a valid bug, though. Not sure if one should expect people to know that
they have to select "print background images" in order to print emoticon graphics...

 
> Concerning Emoticons, there are already some problems
> 
> First of all, the space interval before a smiley is too big.
> And sometimes, as you can see in the attachment file, emoticons are
> duplicated... randomly

That should probably go in another bug. I can imagine that the space interval is
there by purpose, but the duplication sounds like a bug to me.

Comment 7

[Guillaume]

 
> > Concerning Emoticons, there are already some problems
> > 
> > First of all, the space interval before a smiley is too big.
> > And sometimes, as you can see in the attachment file, emoticons are
> > duplicated... randomly
> 
> That should probably go in another bug. I can imagine that the space interval is
> there by purpose, but the duplication sounds like a bug to me.


Concerning duplication...
I think this should go to another bug.
I made a few tests in order to understand how it works (or bugs). The duplicated
emoticon appears in the center of the page (as if it was a background image) and
is the duplicata of the first emoticon found in the page.

If the page selected is the first page, there is no duplicated emoticons. So
this bug appears on page 2 - 3, etc...

If the page selected doesn't contain any emoticons, there is no duplicated
emoticons.

I'll send you a sample mail.

Comment 8

[Guillaume]

Attachment: Sample mail showing problems with Duplication of emoticons

Comment 9

[Guillaume]

Attachment: Printed document (PDF file)

Note : Emoticons are very small... don't know why...

Comment 10

[Guillaume]

I Just installed Mozilla Thunderbird 1.0.2 and the bug is still here...

Comment 11

[Gervase Markham [:gerv]]

This is an automated message, with ID "auto-resolve01".

This bug has had no comments for a long time. Statistically, we have found that
bug reports that have not been confirmed by a second user after three months are
highly unlikely to be the source of a fix to the code.

While your input is very important to us, our resources are limited and so we
are asking for your help in focussing our efforts. If you can still reproduce
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If it is not a problem any longer, you need take no action. If this bug is not
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Comment 12

[Stefan [:stefanh]]

The original report is still valid. Since emoticons are background images, you
have to have "print background images" enabled in order to print them.

Comment 13

[Wayne Mery (:wsmwk)]

(In reply to comment #12)
> ... Since emoticons are background images, you
> have to have "print background images" enabled in order to print them.

in which case, isn't this bug WFM and the premise incorrect that "The original report is still valid"?

Comment 14

[Ale]

The bug (if we can call this a bug) is still present in Thunderbird 1.5.0.4. Isn't there any way to have the emoticons graphically displayed as images and not as background images (so that they print all the time)? Trying to explain this stuff of background images to somebody who never wrote an HTML page is very difficult...

Comment 15

[Gary Kwong [:gkw] [:nth10sd] (NOT official MoCo now)]

Reporters, does this still occur in the latest 2.0.0.x or trunk nightlies?

Comment 16

[Stefan [:stefanh]]

(In reply to comment #15)
> Reporters, does this still occur in the latest 2.0.0.x or trunk nightlies?

Nothing have changed afaik. We still do the emoticons with mail/themes/qute/mail/smileys.css

Comment 17

[Guillaume]

(In reply to comment #15)
> Reporters, does this still occur in the latest 2.0.0.x or trunk nightlies?
> 

Hi there... Made the test today to check. It sounds better, and see the attached PDF file (same thing on a printer) : test message-Transparency.pdf
Note : I used PDFCreator for printing the e-mail.
As you can see smileys are here, in right position, but transparency considers smileys' background as black.

Regards

Comment 18

[Guillaume]

Attachment: Test message (April 11th 2008) with black background for the smileys

Comment 19

[Thomas D. (:thomas8)]

Guillaume, thanks for filing and following up & providing illustration.

Good news, emoticons always print for me on WinXP / TB17/TB Trunk 24.0a1 (2013-06-21), regardless of "print background images" setting.

Only from composition, we just print the emoticon text, which may or may not be by design, but anyway, it's kinda trivial.

I don't see duplication, and I don't see black emoticon background either.