284799 - Can't login to POP3 server (Ipswitch Mail server)

Status: RESOLVED DUPLICATE of bug 259840

(MailNews Core :: Networking: POP, defect)

Description

[Kent S.]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.3) Gecko/20040910 MultiZilla/1.6.3.3a
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8b1)

I can't log into *one* of my ISPs' POP3 server (Port 110) via Mozilla 1.8b1
(though access is not an issue in 1.7.x, and the ISP reports that Thunderbird
also works).  I had tried several of the 1.8 alpha builds ... same issue,
wouldn't work; thought it would be sorted out by the beta; it wasn't.  My other
POP3 account (Gmail - SSL) works fine. 

Procedure:

I uninstalled 1.7.x, via Control Panel, Add/Remove Programs ... etc.
(leaving the C:\Program Files\Mozilla dir when prompted).
Installed the full Win32 exe (OS is XP Pro, SP2).
Therefore, my 1.7.x user profile/settings, etc. is/are carried forward
into 1.8b1.  When Messenger tries to login to retrieve mail, there is a user
authentication failure.

I also tried deleting the settings for this POP3 account, and re-entering them,
but the result is the same (authentication failure).  I created a new profile
altogether ... again the same result (authentication failure).

Logs of both failed (1.8b1) and successful (1.7.3) logins are attached to this
bug report.






Reproducible: Always

Comment 1

[Kent S.]

Attachment: Log of failed attempt to login to POP3 server with 1.8b1

Comment 2

[Kent S.]

Attachment: Log of successful login to POP3 server via 1.7.3

Comment 3

[Matthias Versen [:Matti]]

*** Bug 287074 has been marked as a duplicate of this bug. ***

Comment 4

[Matthias Versen [:Matti]]

*** Bug 271625 has been marked as a duplicate of this bug. ***

Comment 5

[Christos Cheretakis]

Bug 288005 is also a duplicate of this bug.

Comment 6

[Matthias Versen [:Matti]]

*** Bug 290448 has been marked as a duplicate of this bug. ***

Comment 7

[Matthias Versen [:Matti]]

*** Bug 288005 has been marked as a duplicate of this bug. ***

Comment 8

[Ron]

I have what seems to be same problem with Thunderbird 1.0.2 (also on an Ipswitch
Mail server).  Hopefully this will be resolved soon.

Comment 9

[Matthias Versen [:Matti]]

question:
Do you use Norton Antivirus or other Antivirus Software ?

Comment 10

[Christos Cheretakis]

In my case, Norton Antivirus is installed in both computers, but scanning emails
is disabled also in both computers.

Comment 11

[Kent S.]

(In reply to comment #9)
> question:
> Do you use Norton Antivirus or other Antivirus Software ?
> 

Yes, Norton Antivirus.

Comment 12

[Matthias Versen [:Matti]]

Thanks !
This should be a dupe of bug 259840

*** This bug has been marked as a duplicate of 259840 ***

Comment 13

[Matthias Versen [:Matti]]

This is a bug in IPswitch Mail servers and should be fixed in recent versions.
see bug 258077#c48.

Mozilla Mailnews and also Thunderbird will workaround this error unless you use
Antivirus Software which seems to add an emtpy line (and Mozilla thinks now that
this is an error from the server).

You can use a workaround for the bug in the Mail Server itself: bug 259840#c49