284879 - Can't download mail and internet connection killed

Status: RESOLVED INVALID

(Thunderbird :: General, defect)

Description

[glen]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-GB; rv:1.7.5) Gecko/20041110 Firefox/1.0
Build Identifier: Mozilla Thunderbird version 1.0 (20041206)

I have recently changed from Outlook to Thunderbird.  Everything in Thunderbird
was working fine until I recieved a mail with an 800k attachment.  This email
wouldn't download.  Thunderbird appeared to give up and also killed my internet
connection.  To reconnect I have to reboot.  I have looked on the forums etc and
so far have increased my POP3 servier timeout.  This just increases the time for
the bug to manifest itself.  I thought that this could be an issue with the
email itself or my ISP (NTLWORLD) but I reverted back to MS Outlook and the
emails downloaded normally.  I do not want to revert back to Outlook but unless
I get this problem fixed I will have to.  Please help.

Reproducible: Always

Steps to Reproduce:
1. Download email with large attachment
2 [review]. Wait for Thunderbird downloading email status bar to disappear.


Actual Results:  
1. No emails downloaded and internet connection disconnected.


Expected Results:  
Email should have downloaded normally and retained ny internet connection.

Comment 1

[Matthias Versen [:Matti]]

^Do you use "McAfee" on your system ?
"Please help" -> bugzilla is not for support !

Comment 2

[glen]

Yes.  Have McAfee Security Centre v6.  However both Incoming and Outgoing email
virus scan is disabled.

Point taken re support, poor phrasing on my part.  I'm not after help, I'm after
a fix.

Thanks

Comment 3

[Matthias Versen [:Matti]]

Does it wortk if you disable the Privacy Service in Mcafee ?

Comment 4

[glen]

Disabling Privacy service allows the emails with attachements to arrive.  Don't
really want to run with Privacy service off though.

Comment 5

[Matthias Versen [:Matti]]

Thanks but this shows that this is an error in the tranparent proxy from mcafee.
(and it doesn't matter if it works with Outlook)

-> invalid

Please ask the Mcafee support for help.